Absolutely SHOCKING NON-service!
I am from England, the one in the United Kingdom, and while yes, I flew out to spend time with my son and his family, I booked in with Emily, as I always tried to, due to her being REALLY GREAT at her tattoo/artist work.
She has done over half of my piece's, over a number of years, and I LOVED her skill at what she does.
Contact with her, was always a nightmare, she's very much so a non-responsive artist, but she always, always came through and turned up when we were to meet, wherever she was working at.
My son, lives all the way in South Bend.
Today, we drove in the snow, to get to The body Gallery in time for my 1pm appointment. I WAS booked in for BOTH Tuesdays of my trip out to USA, from 1pm to 8pm closing.
When we finally arrived after a long drive, It WAS LOCKED UP tight, despite it saying it was open at 12, as normal, online when we checked.
My Son phoned....there was no reply.
Deciding maybe Emily had the first appointment, so was gonna open up, we decided to wait.
This has happened before at other places, with her running a little late, and due to now having a daughter, I was giving her extra time, to allow for maybe having to re-organise child care or something.
I jumped onto messenger to make the owner aware we were waiting outside. NO reply, other than the normal auto-send response.
I MESSAGED Emily, to let her know we were waiting outside too. SHE READ THE MESSAGE....(messenger lets you know when others read your messages.)
NO reply..so I figured, maybe she was driving.....so waited some more.
We eventually gave up after 1.30pm, and left.....HALF AN HOUR after my appointment time...with still NO MESSAGES letting us know what was happening, from the Owner OR Emily.
IF they both had decided to NOT OPEN, cos of some snow, the VERY LEAST EITHER of them could have done was MESSAGE ME AND LET ME KNOW.
My son had to leave in the middle of a WORK MEETING to take me there.
HAD WE BEEN TOLD not to drive out, as they were NOT opening, he would not have WASTED HIS WORK TIME.
He also would NOT have WASTED HIS CAR FUEL!!
And I, would not have wasted BOTH of our times!
Will I go ever here again....or even work with Emily.
NEVER. I am disgusted with this shoddy treatment.
Not only this business, but also BOTH the owner and staff.... while maybe good at their tattooing/piercing etc ..they have ZERO customer service, etiquette or simple basic courtesy.
I'd not trust them if I were you..... read more