Pete Escobedo (owner?) met with me twice today while I tried redeem a gift certificate my wife purchased on 04/18/2023 (see photo) as a birthday gift for me. Pete informed me that it was his policy that he will not honor this gift certificate-nor would he honor ANYONES' gift certificate, regardless of the amount, once a year from the purchase date has passed. He further informed my wife and I that this happens frequently and that "he cannot make an exception for anyone otherwise everyone would want an exception." After learning that state and federal consumer protection laws require a business to honor gift certificates for five years from the date of purchase of said certificate, I, out of respect for him, went back for a second visit and asked him if he would honor the gift certificate given the consumer protection laws. Pete responded by telling me I was threatening him and also told me I was being recorded on video. I was completely calm throughout the interaction, and also made a recording. He then told me that "he didn't have time for this" and asked me to leave the premises. He also stated I should never return. I would never purchase a gift certificate from this business nor this individual. His work appears to be great. It's unfortunate we could not come to some agreement, as I tried multiple times. He informed me that if I don't like his policy, I should sue him. Unfortunately his policy does not supersede state or federal law. During this interaction, Pete also moved into my personal space. I let him know that I had recorded the interaction as well. His physical presence made me uncomfortable as I was ordered off the premises for requesting the redemption of a gift certificate. The video and audio recording serves as verification of his words and actions as well as my calm approach despite him claiming I had threatened him. DO NOT BUY GIFT CERTIFICATES FROM THIS PLACE EVER!!!
Did I mention he also said they are non-transferable to any other person?
The business only accepts cash as well, and after 1 year, you can wipe yourself with for life's gifts certificates, so give cash instead! read more