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The Boba Spot

1.0 (1 review)

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1 year ago

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Artizan Coffee

Artizan Coffee

2.3(4 reviews)
3.2 mi

Pretty pathetic fraud of a product and hyped-up company. Their capsules are faulty…read more Using the same Nespresso machine that works perfectly well with several other brands, nothing comes out of their capsules. When I reached out to request a resolution, their email responses suggested a number of troubleshooting steps, but none of them worked for their capsules, and yet coffee came out perfectly using any other competing brand. When I called to follow up on the fruitless email chain, the person who answered put me on hold and checked with management twice and then proceeded to hide behind the part-time employee who had written the emails, saying she had gone home for the day and is the only person who could help resolve this issue. Ultimately, they refused to stand behind their product so there goes $109 down the toilet for these useless pods. And somehow I'm supposed to feel good that they are compostable! What a joke. Avoid this brand at all costs! Product doesn't work and they have no concept of customer service or brand reputation. Ask yourself why they have a perfect 5.0 rating on their website. Do you think they might delete the reviews that aren't five stars, just maybe?

One of the worst buying experiences. If they didn't have the best price around, I'd have gone…read morepretty much anywhere else. The money I saved was not worth the headache. Impossible to reach someone through chat during their business hours. I got a response a day later then radio silence. Luckily I was able to get in touch with them via email. The rep was very responsive through email, which I will give them credit for, but limited in the help they were able to provide. Also to their credit, I called in during business hours and I was able to get in touch with someone every time. The other representive I talked to was very knowledgeable about my product, but their hands were still tied with regard to the status of my order. I was lied to multiple times on when my item was shipped. I had to pester them for a tracking number, and then the tracking number was for my item, but it was being rerouted from a different warehouse to their Florida location. If an item is backordered, it should be listed on the website so we can expect longer than normal shipping times. If they were transparent when I ordered the product, that would have went a long way. The money I saved going with Artizan was a wash considering how long I had to wait for the item to be shipped. I asked to speak with a manager and the representative I spoke with assured me someone would be reaching out to me. I waited a day and followed up--still nothing. It's been well over a week and I've heard nothing. I was told the manager is "busy" and only works part time. Not my problem and not something the customer wants to hear. I bought an expensive product and I'm really hoping I never have to deal with Artizan for product support. I'm very satisfied with the roaster I bought, but it was a frustrating buying experience all around. If your customer service representatives have no power to change an order (with the exception of cancelling it outright), then at least make it so the manager (the only one with authority to do anything, I gather) isn't so elusive. I'm still waiting on a call-back...

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The Boba Spot - bubbletea - Updated May 2026

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