My kids have been here a few times with friends or family but I only went inside myself for the…read morefirst time recently. Urban Air is pretty great, they have so much to do inside the building and the kids really love it. We attended a birthday party and they did a great job of organizing and supporting the party, the staff was friendly and helpful. I definitely suggest Urban Air if you have some kids who need to burn off some energy!

Our go to spot when the kids want to unwind and have a great time inside! From the go karting to…read morethe zip line to the delicious pizza , this is the place to go to enjoy a family full day ! Definitely recommend getting memberships for the kiddos because once they go they are going to want to keep going!

Very fun place to bring the kids. The manager is very sweet and kind. The rest of the staff were…read morefriendly as well. The monthly membership is a very good deal as long as you come more than once a month. The park is cleaned daily.

I am extremely disappointed with our experience at Just Jump today, and I can honestly say we will…read moreNEVER be back. My mom and I took my daughter, her little sister, and my niece to Just Jump to celebrate my daughter's 11th birthday. What was supposed to be a fun day for the girls turned into an absolutely horrible experience because of how unprofessional and downright rude some of the referees and a member of management were. Within the first FIVE minutes of being there, my daughter (11) and my niece (12) were jumping in the large trampoline area when a referee came over and rudely told them they couldn't jump on the same trampoline. The girls came back to us upset over the way they were spoken to. Meanwhile, there was a grown adult jumping with two children in the exact same area, and nothing was said to them. The girls moved to another area and continued jumping. A few minutes later, they returned to the large jumping area. My niece, who has asthma, started coughing and needed to catch her breath, so she sat down along the side of the jumping area for a minute. A female member of management wearing a pink shirt approached her and told her she couldn't sit there. My niece explained that she had asthma and just needed a minute, to which the employee responded that she didn't care and that she had to move somewhere else. When my mom walked over to see what was going on, this same employee rushed up to her, got right in her face, and started telling her that she had told my niece she couldn't sit there because it wasn't safe. My mom explained that my niece has asthma and sometimes needs a minute to catch her breath. She also explained that the girls had been repeatedly singled out by employees since we arrived. The employee continued to go on and on to the point that my mom had to tell her to get out of her face. Even after being told that, the employee continued following my mom. There is absolutely no reason for someone in a management position to act that way toward a paying customer, especially over a child who simply needed a moment to catch her breath. We completely understand that there are safety rules, and we have no problem with those rules being enforced. What we have a problem with is the way these employees speak to children and the fact that the rules don't seem to apply to everyone equally. These girls weren't being disrespectful, causing trouble, or intentionally breaking rules. They were simply trying to have fun. Another woman sitting at a table behind us was even telling her significant other that employees were treating her child the same way! We spoke with someone at the front counter, who assured us they would address the situation. But the fact that all of this happened within the first 25-30 minutes of us being there is absolutely ridiculous. The worst part of this entire experience was watching BOTH girls walk out of Just Jump crying their eyes out. My daughter was supposed to be celebrating her 11th birthday, making memories and having fun, and instead she and her cousin left in tears because of how they were treated. As a mother, that is absolutely heartbreaking and infuriating. We didn't spend our money to bring our children somewhere just for them to be repeatedly singled out, talked down to, and made to feel like they couldn't do anything right. Just Jump, your employees seriously need to learn how to treat children and their families with respect. You can enforce safety rules without being hateful or disrespectful. And someone in a management position should know better than to act the way she did also. No child should leave a place that's supposed to be FUN crying because of the way the staff treated them. We made it clear before leaving that we would not be back, and I meant every word of it. What should have been a special birthday outing for my daughter turned into an experience none of us will forget, and not for a good reason. I would not recommend people to spend their money here for your kid to just get yelled at by staff member.

Calling all kids at heart. Who wants to jump around? No shoes. Bring or buy your special socks…read more Kids and adults of all ages. Mainly kids. Wear them out lol. Slides. Arcade games. Trampolines. Basketball for all on a trampoline. Cool activities. Party private. Rentals upstairs for cake, pizza, bring your own food and drinks. Food court too for snacks and sweets. Sunset - turns into a disco, go DJ. Club vibe. See video. Disco ball. Dance music. Party. With security at the front. Groupon for discounts. We'll be back. Epic family FUN!!

This Big Air is newer in the area and is much closer than the other one we've been to, so we…read moredecided to come try this location out for the first time! Easy hassle free process, everything seemed clean and in order, staff were super nice and seemed like they actually enjoyed their jobs and interacting with the kids! Oftentimes, when going to these trampoline parks the staff are young kids with attitudes that seem more interested in huddling up to gossip rather than be bothered. I'm so happy that was not the case here! I'm not sure if it's just for the summer, but on Wednesday's they have all you can play in all areas for 3hrs, just for $25! What a great deal. Unfortunately, my little one was pooped after about 2hrs and was ready to go! It's still a good deal because he did everything they had to offer, zip lining, dodge ball, interactive games, basketball, trampolines, obstacle course, and more! We went early, around noon to beat the crowd, they open at 11/11:30, so by the time we were leaving, traffic picked up quite a bit. I can not say enough about the young adults working here, they were so attentive, they interacted with the children, they played games with the kids, I mean it was a pleasure to watch the young man play dodge ball with the kids, all while still gently enforcing the rulesand keeping everything safe and in order. The young lady that was at the front desk and checked us in was a sweetheart, kudos to the workers at this location, they're kids as well but respectable and responsible! We'll def be back, and next time, I might get in there and enjoy a round of dodge ball!

I think it's especially important to support local businesses right now. Quantum Leap is a great…read moreplace to go & have fun amid the madness that is our world. Leah is awesome & goes out of her way to make you feel good about your experience. I highly recommend checking it out & spend some time relieving stress & having fun!

Me and my kid went. The kids were not kind to my son he had not even said anything and they told…read morehim to shut up

Two of my grandsons have birthdays in December...the 10th and 12th. So the party was on the 11th…read more My grandkids and their friends had a wonderful time. My daughter was happy to see her kids having fun. But to put the cakes and presents on a rack is down right....stupid!! Some teenager got ahold of one of my grandsons cakes and stuck his/her fingers in it and destroyed his cake!!! The employees threw the kids out, and gave my kid a discount on the party..but this in my opinion, should have been handled differently. Those evil kids who destroyed the cake should have been held, their parents should have been called, and a police report should have been made about it. They should have been made to repay my daughter for the cake, and half the party. The cake that got destroyed was for a child whos non verbal autistic and it was his first ever birthday party!!! Defy needs a better way to make sure this NEVER happens to another child

It's terribly disappointing the negative vibes I get from the patrons at sky zone. I have an adult…read moredaughter who has developmental disabilities and even though it's not blatantly obvious or severe enough for you to say hay that girl has issues it's so disgusting to me to try and spend time with her in such a judgmental place. So sky zone is for everyone I asked management myself before even buying membership. The place is over run by toddlers and little kids which is great they need a place to blow off their energy and get exercise and socialization I am totally for that but I'm sick and tired of the judgment from the parent or guardian of these kids acting like you have no business being there with your child. It really sucks and it reminds me of Colorado and California with their entitled behavior. So I canceled my subscription I'm not interested in being around nasty people if it's a choice. I have seen grown ass adults with their children and teens my daughter is in her early 20s but looks like a 16 year old. And we just want to have a place to have fun and socialize but this is not it. They have fantastic activities really fun things to climb on and jump or swing but no specific age group has direct access and if this is a policy they want they need to make it very accessible to be known this is only for little children. Or maybe have schedules where certain age groups have access without the bullcaca. Also I felt uncomfortable trying to jump on a trampoline in one spot for fear some little kid is going to run past and I might step on them or fall myself and hurt them by accident. I really think that they should have a schedule where certain time is age appropriate so accidents don't happen and everyone can enjoy it. That being said the staff is nice but we were harassed by an older woman with her toddler and I wish someone would have approached her and said something because she doesn't have ownership rights to anything and we were not even in her business she was just offended because we didn't fit the cookie cutter.

Very disappointing customer service experience at Launching Pad today. We signed the waiver and…read morewent to the front desk, where four employees were sitting behind the desk. We stood there waiting, but no one acknowledged us or offered to help. My husband eventually asked if someone was going to assist us, and we were told that no one knew how to work the registers. What was most frustrating was that no one made any effort to find someone who did know how to operate the register. The employees simply continued sitting behind the desk while we waited. We ultimately decided to leave. If employees aren't trained to operate the registers, there should at least be someone available who can assist customers when they arrive. Having customers standing at the desk with no acknowledgment or effort to get someone to help is poor customer service. Hopefully management will address the training and customer service issues because this was not a good first impression.

We visited over winter break with our extended families but planned to have only a handful of…read morejumpers - 2 adults, 4 kids (7, 5, 3, 3) and an infant who is barely walking. We chose the "extreme fun" pass for everyone and were told that the infant would be the same price ($24.99) for everyone. What? She can't even walk. That's crazy. But okay fine, a policy is a policy, she can watch. So our total for 6 people was $150 + socks ($3 each) + tax but wait! There's a 5.5% fee for using a credit card so another $8+. The website casually mentions a "discounted cash price" but a 5% upcharge is absurd. In 2026 who carries around that kind of cash? When we asked about this up charge, the attendant grew very defensive and began trying to explain that the credit card company requires the charge and that it's not a fee they can eat as a business expense because they have to pay for Virginia gaming taxes or something. Look, I get it, I work in customer service too and don't always agree with my employer's policies (but still have to support them) but this man was acting like the fee would come directly out of his paycheck and being quite aggressive about it. We aren't stupid and know that businesses have out of pocket costs but pretending like they need to be passed on to the consumer at an exact 1:1 ratio is silly, ESPECIALLY when you're charging $3 for a $0.10 pair of socks. Anyways, we paid and kept it moving. The kids liked jumping and then the older girls liked the climbing walls. It wasn't very crowded and most of the bigger kids/teens were corralled in one of the dodgeball courts. I assume this is where all of the employees were too because there was absolutely no one available anywhere else on the floor. Not a huge deal because we had plenty of adults and our younger kids were safe to play on the other surfaces. They really liked the small playground (although it really should be more like 8 and under, 12 is pretty big for an area obviously for younger kids). The foam pits in the jousting area and ladder section were disappointing because the foam is old and crusty off and pretty gross but the trampoline parts were fairly clean. There is a section with "ninja" kind of activities that seemed to be an afterthought and had a lot of unfinished wood and a dangerous open area to the bottom of the trampoline springs that we stayed clear of but could be a big issue for older kids. When we were all getting tired of jumping and wanted to do the arcade and bumper cars is when things started going downhill again. We asked the person at the front for help with the bumper cars and he said someone on the floor could help but there was no one to be found. One employee at the front desk, one at the snack bar, and not a soul on the floor, no one at the climbing wall, and not a soul in the arcade/big slide area. They finally managed to find someone but were visibly annoyed so it was an uncomfortable situation. After we were done doing arcade games we went to the prize area to cash in our points for trinkets. The kids mostly played games that didn't get many points so I knew we wouldn't have a lot but we had 3 cards and wanted to combine the points to get a couple very small items. There were other families there with a gazillion points though and the man working there seemed super overwhelmed by the process and focused on their high ticket items, which is understandable. He told us the individual amounts but then when he was combining them the amount was somehow less than they were alone? He kept adding them but as other people came up he'd start doing things with them and mixing up everyone's cards. It was super confusing for everyone, especially our 2 kids who kept picking out treats and then being told actually no wrong amount. He finally came up with a number that was in the same ballpark as the initial individual cards and we got a couple bouncy balls. Overall, this was quite a day. The jumping part was fine but the customer service overall needs some serious help. They are obviously significantly understaffed which is annoying at best but potentially very dangerous with no one on the floor. The credit card situation is annoying too and should be more clear on the website, but truly the ability to take cards is a business convenience and expense that I expect a business to absorb.

The website is called "Airbound Trampoline Park" and there isn't one trampoline in the entire…read moreplace. This used to be Rockin Jump, which was a trampoline park, so even though we haven't been here in awhile, we expected it to still have trampolines. I'm sitting on a bench and there's a poster on the front desk that says "Airbound Tots Time" and has kids jumping on a trampoline...so what gives? They have a concession stand and when we went to order food, nothing was hot and we were told the pizza would be here in 10 minutes. It's been 40 minutes and no pizza and nobody knows what's going on. I paid $23.99 for two kids to jump for 2 hours and only after you pay and enter the arena do you discover there are no trampolines. This is extremely frustrating. Oh and they took down half of the rock climbing wall because they have no ropes, so you can't even climb more than 6 feet off the ground. We will not be back - my kids are aging out of bouncy houses and that's exactly what this is. Just beware if you're planning a visit here. Update: after an hour, a pizza came from Domino's - I paid $5 a slice and could have ordered an entire pizza for $12. I'm all for them making a profit but the pizza isn't even made here. What a joke.

Visited this park for the first time after learning that Surge Trampoline Park closed permanently…read more I was impressed with the customer service upon arrival and the ease of check-in. Front desk was fully staff, they were attentive and answered all my questions. We went on a Saturday so it more crowded than I like, but that's to be expected. There are many amenities and features here and the party rooms are private which I thought was a nice touch. Plenty of activities, not just trampolines. Ranging from inflatable bounce house near the entrance, arcade, cotton candy machine, basketball court, dodgeball area, Jungle gym, rockwall, toddler areas for play and jumping and of course trampolines. The couches are more comfortable here than Surge and the bathrooms are cleaner. They also have a special jumping area that's equivalent to a foam pit but no foam. It more of an inflatable area you can jump into and do tricks. It's hard to explain but that's the best way to describe it. I noticed several deals and discounts advertised throughout the facility, which would allow you to pay a cheaper admission if you came during those times/days. The price point was definitely higher than Surge so I was disappointed at that. There I could pay $8 during toddler time and receive unlimited jump time in return. Here the toddler time is $15 for 2 hours. I may not come as often because of the price but there are definitely a lot more to do here and it's much cleaner and we'll maintained. So you get what you pay for. Overall I can see why it's voted top place for children's parties in the triad.

Went to the new location outside of town on friday night because their website said they were open…read moreuntil 9PM. Had our two 5 year old grandsons in tow only to get to a building with the open signs on and the doors locked. While we were there, 3 other cars pulled in and left. Needless to say, 2 disappointed little guys and a waisted trip. Only get one bite of the apple with me. Never again

This is a tough one, because I hate to write less than satisfactory review for a small business…read more The positive - my daughter really loves playing here. She loves the slides, the trampolines and the ball pit area in the toddler spot. However, most of my thoughts aren't as positive. To have not been here that many years it looks so run down. We haven't been in a year and it seems like 15 years. It's dirty, things are broken, and again.. DIRTY. Spaces like this just take daily maintenance to keep them great, such as wiping down the walls, tightening screws before the item breaks, scrubbing services that are high contact. (I have worked at a children's museum and know that a place like this can be hard to keep up when it is well loved, but day to day care makes it much easier as well as having staff not just glued to the front desk) I guess I was more disappointed because we arrived right as they opened and you can tell nothing was vacuumed from the day before, or simple things like picking foam scraps off the trampoline. We likely won't come back anytime soon, but if you are not a clean freak like me - your toddler will probably enjoy it!

Came to Urban Air for a birthday party…read more It really annoys me when we go to a venue for a party and we STILL have to wait in a long line only to check in for a party. Luckily a lady came by after a while and asked if we were attending a party and let us check in through the self service kiosk... In my opinion, someone should be on standby as guests for parties are arriving to help them get checked in quickly and taken to where the party is taking place. When you book a party, you select a time slot, why not have the party coordinator receive the guests as they come?? It would make the process a whole lot easier.. I have not been to Urban Air since my son had his Birthday there a few years ago, but I can see a decline in the cleanliness of the establishment. There are just a bunch of young kids working here that have no conflict resolution skills, the place was dirty. I did like that they had everything set up before hand for the party, that was nice. They provided the socks and wrist bands for the kids, they provided the pizza as well. Overall, despite how I felt, my son and his friends had a great time, and I guess that's all that matters! They have zip lining, bumper cars, a ball pit, trampolines, VR etc. So a lot to do for sure.

They had earlier opening hours for the holidays so that was great! Waivers and checking in was…read moreeasy. Staff were very helpful. Kids enjoyed it, although some of the play areas are very small and restrictive. There's not too much to explore. Ball pit obstacle course and trampolines were fun. Pizza was gooood! I would highly recommend! A reasonable price too. Bathrooms are all the way in the back, but they have plenty. It was a fun time as always at Urban Air!

Went here with my kids & husband on a Saturday afternoon and it was packed. There were more people…read morethan there were things to do. People would park themselves on the arcade games so that no one outside their group could get a turn. Since several of the nicer arcade games were not working, that meant we had to wait for a looooong time to play the newer games. The staff called the laser tag waitlist out of order so people who signed up after us were let before us. This was our first time here so I had questions about how things worked and the staff seemed uninterested in answering those questions. They also seemed frazzled (I don't blame them) by the throngs of people and therefore unable to maintain order. The food & drinks are 100% junk food and of course one can't bring in outside food or drinks so you're stuck with their selections of sugar, corn syrup, grease, and more sugar & corn syrup. We spent nearly $100 for Bodacious passes, games that don't take passes, and junk food. I wouldn't go here again based on this experience, but my kids will surely talk me into it.

This rotting relic needs to be shut down for having one of the most dangerous laser tag arenas on…read morethe planet. This, plus other maintenance and customer service issues, show that the people in charge don't care at all about the building's safety or customers. The got rid of the $30 all day deal which was the only reason it was worth driving an hour out of the way to go to this derelict carcass of a venue. I've seen injuries every time I've been here it's a wonder they have been sued into oblivion yet.