My wife and I received abysmal service from the Blind Guy in Bozeman, and in the end the quality of the product was poor and unsatisfactory. I should have been concerned initially after it took multiple voice mail messages before I got a call back. Nevertheless, we were eventually able to order our vertical blinds from Mike. Unfortunately, we were misled about the poor light blocking capability of the blinds that we purchased. Even though I called the day after the blinds were installed to say that we felt like we were in a fish bowl at night, it took a month for someone to get back to us, and that person was Troy, not Mike. Then, after we did order replacement blinds, it was almost three months until Troy and Mike finally came to install them. But the order was still not correct, because there were missing vanes in the blinds for one bedroom and the blinds in the dining room and another bedroom rotated the wrong way. Note that we had an extensive discussion in about the direction in which the blinds should rotate before they were ordered, and still the order was wrong. Mike said they would "fix" the problem. Then, after not hearing from anyone for three months, Troy called and wanted to come and install the replacement blinds with less than 2 hours' notice. I hurried home from work to meet him, and he replaced the missing vanes and changed the dining room vanes so that they opened in the right direction. However, he did nothing with the bedroom blinds that were rotating the wrong way. So, almost 8 months after I first called we finally had blinds that were mostly but not entirely what we wanted . However, the Hunter-Douglas blinds that were installed have rods that did not and still do not work properly. They continually hang up and bind when we try to open and close them. I don't know if this is an installation problem or a Hunter-Douglas problem, but of course, Troy blamed Hunter-Douglas. Even when I pointed out that the blinds do not slide smoothly, Troy said that he installed the best product that Hunter-Douglas had to offer for operating our blinds. The process was ridiculously long, with poor advice on which product would be suitable for our needs, a low quality product, much time wasted on repeated phone calls that were not returned, and generally slow and incompetent service. And after the replacement blinds were installed, Troy had the guts to send us another invoice for the cost of the replacement blinds. It was not until we received this invoice that we had a clear idea of how much they would be charging. We heard such language as, "We'll replace the blinds at our cost," or "Don't worry about the money now." Given the poor quality of service and the unsatisfactory quality of the product, we think we should have received more consideration on the cost of the replacement blinds. Overall, we found Mike and Troy so frustrating to deal with that we decided to pay our bill and be done with them, as we did not want to have a protracted argument in which they would be unresponsive. Thus, they wore us down. I almost never write on-line reviews, but I am doing so in this case so potential customers can be warned not to start down a similar frustrating path with incompetent service before it is too late and they end up getting worn down, too. read more
