Unfortunately this business was sold to the incompetent current owners. The former owner was…read moreresponsive and polite and dependable. The current front desk person has no idea what she is doing and does not relay messages to any of the blind technicians. The blinds I bought at the tune of $2000 from the original owner need an additional cord put on them. The service technician had the audacity to tell me today they would charge me $100 for a service call "to drive out to my house" even when they were already in my area. Come on people these were $2000 blinds and it's not my fault that owners changed. I certainly would never recommend this company under the new ownership.

Our consultant was SO rude. Unfortunately my husband had an emergency so our cleaning lady showed…read morehim instead of canceling last minute. We've had them come out before to see the price. We weren't ready for the price until now. We were ready to get 4 windows done. Randy told our lady that we give them the run around and to have Home Depot install our shades. Who does that? It shouldn't matter if we have them come out 10 times. What if the prices change?! Dont talk bad about your customers and be rude!!!! And not to mention he dinged my car door last time he came out which was never taken care of.

I begin this review by saying I have reached the point where I have no alternative but to take this…read morebusiness to Small Claims Court. Here's why: Early last August we met with a sales rep to begin an order for blinds at our living room, dining room, and kitchen. It wasn't until mid-September that blinds were ready to install. During the install of the living room blinds, we discovered that they were not motorized, as we requested. Also, the dining room's large set of windows wasn't yet complete so they had to re-order those, too, because of lack of motorization. Finally, on Oct. 22, Mark installed our motorized blinds. One of 3 of the living room blinds didn't work, so he told us he would reorder the blind. Also, the blinds in the dining room operate the opposite direction we need. Mark said, "Oh well." Mean time they fired our sales rep. We have been pleading with owner, Gavin, ever since to correct this. He refuses to honor their 90-day warranty for a bad blind and then tells us in a google review that we should expect 100% satisfaction. Well Gavin, when will you make good on this.? You refuse to return our calls, emails, and even visits to your store! This is the worst company in Olympia for customer service. Steer clear and save yourself a lot of misery.

My experience with Olympic Blinds has been unacceptable and reflects serious failures in warranty…read moresupport, communication, and leadership accountability. Olympic Blinds took possession of my blinds for a warranty issue and kept them for approximately seven months. They still have them! Throughout that time, delays were repeatedly attributed to the manufacturer, yet no clear timeline or resolution was provided. Communication has been consistently poor. The vice president of the company, who is also the owner's son and was responsible for handling this issue, did not return phone calls, voicemails, or emails from either me or my husband. Communication, when it occurred at all, was limited to text messages. During this process, I was told things like "It's busy season" and that they would "get to it when they can." I was also told that pursuing small claims court would be "a waste of time and money." Twice I have been told my blinds were on there way back from the manufacturer. I still have no blinds. Despite these assurances, months have passed with no resolution. I was given inconsistent information and had to repeatedly follow up just to get basic updates. At one point, I contacted the manufacturer directly and was told they were waiting on authorization from Olympic Blinds to proceed. Even after requesting a refund, the owner never contacted me at any point during the seven months this issue has continued. After researching further, I noticed that many Yelp reviews describe similar issues, including poor communication, extended delays, and difficulty with warranties. My experience closely mirrored those complaints. The lack of responsiveness, follow-through, and accountability -- particularly at the management level -- resulted in a significant waste of my time and left me without my blinds or a resolution. Based on how this situation is being handled, I would not recommend Olympic Blinds to anyone who expects reliable warranty service, professional communication, or timely follow-through

I had the chance to talk with Seth (owner of Apex Window Fashions) today and unfortunately he…read morecurrently semi-retired at this time and is not doing the usual consultations for window treatment orders in the same capacity as he has done for 30+ years. He did however articulate that he would still want to operate in a consultative capacity in some shape or form in the future. Seth's record of being communicative, professional, patience and being an all around good guy is true and came across that way. I wish him well in his future endeavors in whatever capacity he feels he would like to operate in as people like him are a value add to our community and society.

Hands down Seth with Apex is the go to if you're looking for great customer service,…read moreprofessionalism, and vast selection in Seattle. I live in a high rise condo with post tension cable (I still don't fully understand what this means other than it holds the building together and if someone damages it, it can compromise the entire integrity of the building structure - Serious stuff!) in Seattle with very strict rules regarding who can drill into the ceiling. After speaking to 3 different companies in the area about upgrading the wire blinds in my condo, I was about to give up. One company was very short with me and didn't follow up; the other two didn't want to go anywhere near the post tension cable. When I reached out to Seth, I tried to set the proper expectations regarding the challenges I've had. He was very optimistic, said he was up for the challenge and came out the next day to assess the situation. He answered all my questions, addressed all my concerns and even provided some design/style tips. I decided to go with the top down/bottom up motorized Hunter Douglas honey comb shades. Seth also chased down my HOA board to get all the appropriate approvals needed to install the blinds in our condo. The very next day I had a reasonable quote and swatches of samples started showing up a few days later. The installation went very well too. The certified Hunter Douglas installation team was able to get the job done in about 3 hours and took the time to show me how to operate them. Seth was of course on site to help make sure everything went smoothly. I could not be happier with my new blinds, and so glad I took his advice and went with the motorized blinds instead of manual - best money ever spent!

Willie is amazing! He will come to your home and will not pressure you. He gives great…read morerecommendations. He will follow up and make sure everything is perfect. I just purchased 4 honeycomb shades and I love them already. I bought the top down/bottom up. The installation was quick and easy. Also he gives you a fair discount on your order. I highly recommend Wild Fern and will buy from them again!

From the owner: Wild Fern Window Furnishings provides custom window treatments including blinds, shades, shutters,…read moredraperies, motorized window treatments, cushions & upholstery, bedding, pillows, headboards and much more in Tumwater, Olympia, and Lacey, Washington.

Great service and quality line of products! These folks know their stuff and are the best! Cute dog…read moremascot too!

We had the drawstrings on two older blinds repaired through Allyn Interiors. They made sure the job…read morewas completed correctly. Since they did such a good job in getting the above repairs completed we ordered new blinds for our downstairs. The Hunter Douglas distributor cut them to the wrong size so they did not fit correctly. To the credit of Allyn Interiors they contacted the distributor and got the correct size cut immediately for a perfect fit at no additional charge. Thank you Allyn Interiors.

First off I was given only bottom line. Roller shades are so easy to install & I have a very handy…read morehusband & given no option to self install. Install was $1145.74!! There was also $652.16 handling fee (?). Basically 2k over shade price!! Most were installed last month but still waiting for completion!! I had 3 day once & was pleased. Now it is just a hassle & I cannot even speak to local franchise owner.

We are very happy with the service Leah Milton gave us. After buying our first home and realizing…read moreall the extra expenses that come with it, as well as the fact that ALL the windows had no coverings, Leah was great at giving us an honest evaluation. She listened to what we wanted and didn't try to over sell us! We got exactly what we wanted in a faster than expected time frame. Hand made quality and installation, no worry, no fuss. Thanks Leah! Carrie & Michael Rodak

Not a great selection in terms of styles. Also, not a single person came up to us during the 30 min…read morethat we were there.

We are building a new home so started shopping around for furniture that would suit the space. The…read moregentleman working checked in twice to see if he could help us or answer any questions. He did not hover or pester us, he was helpful but not intrusive. They had a nice selection of furniture and wide array of fabric choices. Once we get a better understanding of our space we will be sure to revisit this family-owned store. May they prosper for years to come!

Jodi did excellent work in re-stringing two sets of accordion blinds and I highly recommend her…read morework ethic and professionalism. I will definitely keep her in mind for other projects.

We had two fabric blinds that the pull cord were broken. We purchased our home about three years…read moreago and didn't want to buy new blinds for the entire house. There aren't many businesses that do this kind of work. The end result was terrific, our blind work perfect, the amount charged was fair and the people were pleasant and polite.