Tried it - won't be back.
Typical restaurant that wouldn't survive anywhere other than Valdosta. For $3-$5 more just go around the street to Steel Magnolias which is a legitimately good restaurant.
I ordered the crab topped strip steak. Medium rare is what I ordered, it came out medium well. It was also a mediocre cut, even for a strip steak... but I'm glad I didn't let them ruin a filet!
A friend ordered vegetable "medley"... And it is just green beans!
Another ordered the rice pilaf - they were out of it.
Next ordered an avocado salad... "We're out of avocados". Seriously? What is the manager doing? Go to the grocery store and buy the stuff you should have stocked. This was a Thursday night in Valdosta, not a Saturday night in Miami or Manhatten, how are you running out of all the food on your standard menu??
Waitress wasn't rude, but pretty apathetic. Of course, that might have been because to top it all off, the air conditioner was broken. Classic.
Owner needs to find a competent manager.
---Break--
Hi Charles, thanks for taking the time to respond.
1) No it is not, but for the same reasons Pho places close down while new Bojangles pop up, you'll likely survive here. Limited competition and a narrow demographic work in your favor. But you know that and you're playing the game well by asking if I'm "Insulting Valdosta", which is clearly a straw-man because I'm reviewing Bistro, not Valdosta.
2) Just stating other local options where the food and service are better for about the same price. This review is intended for potential customers, and if they're from out of town I want them to know the better options.
3) I did eat the steak. Medium well steak is still better than an MRE and I eat those too, so don't assume that means it was good. I've just been to too many 3rd world countries to waste edible food. And frankly, if it were just the steak being overcooked, this review wouldn't be here. It's a combination of many factors that made me decide to make a Yelp account and leave this review.
4) He opted not to get the "medley", and again, the fact that he could have ordered something else is not the point. That should never be a response from the owner of a business.
5) I was wrong here - the missing menu items brought up a discussion about the last time he had visited and you were out of rice pilaf. So I guess this is a trending issue at Bistro.
6) The point here is bad management. This is a standard menu item, the restaurant wasn't busy, and there are multiple grocery stores within a 5 mile radius. There's no reason to run out of something like avocados.
7) I've actually had great service at most restaurants in Valdosta. I could name a few, but I'm guessing that might be interpreted as "advertising"
8) This is actually worse, because I asked the waitress about the A/C and she said it was broken. So either she lied or you are lying.
Mistakes happen. When it's one or two mistakes followed up with great service, that's no big deal at all - but that's not what we're talking about here. I wrote this review for other customers so they don't waste money. However, as the owner you can choose to bury your head in the sand or actually fix the problems with your business. We've already established it will have no further impact on me. You're welcome for the feedback Charles, take care. read more