I was so excited about this venue and all I can say now is AVOID BOOKING WITH THIS VENUE AT ALL COSTS!!!! We communicated with Kim for the majority, and although she was nice, the amount of time it took to get a response via email was absurd. At some point, we got passed along to Gracie. Gracie promised so much and made me feel like she would go above and beyond for us. After our food tasting, Gracie became our point of contact. Again, the time is took to respond to an email was absurd. Our initial contract stated the menu consisted of a meat, chicken and fish dish and 3 different salads. It wasn't until our tasting in July 2022 that we were made aware of the fish being cut with no price adjustment, but we could add the fish at an additional cost. The menu was also cut to 2 salad choices. I was told MULTIPLE times that the day before the wedding, I could start bringing items in as early as 9am so that we didn't have to do it on the morning of the wedding. We were also informed that our reception room would already be set so that we could go ahead and place our center pieces. I was instructed that there would be an event on our side, but not in our reception room, so we had access to that room AND the bridal suite so that I could go ahead and put my bridesmaids gifts in the room and lock things up. We got there around 11am and I went to the office to let Gracie know we were there and she then informed me that the Bridal Suite was being used, so we couldn't store our items in there. Our reception room was not set, the head table wasn't out and the linens that I requested, were not on the tables. As we were trying to set up what we could and bring things in, the bridal party had an issue with us being there and went to the office to complain. Gracie then came to me and told me that they were upset and that we needed to finish up. Kim then came to chat with us about it and said that this event had the Bridal Suite booked the whole time, but because Gracie wasn't handling it, she didn't know. I'm not sure how they continue to run a venue and not know the details of each others bookings. The diagram created for the ceremony room layout was for 15 rows of 8 per side; however, there were only 15 rows of 6 each side. We were told twice that Bibb provided a locked box for gift cards with Bibb retaining the key for security. The box was never put out, so guests continued to come up to us throughout the night asking what to do with their gifts/cards. We had a split bar (open to a certain amount and then changed to a card bar) and guests were made to pay for beer and wine at the beginning of the reception! Some were told they were out of beer because it was all consumed by the groom and groomsmen prior to the wedding -- Brandi, the Food and Beverage Assistant told the coordinator that the groomsmen and bridesmaids consumed almost 3 cases of beer. My dad and step dad were in the room with groomsmen and said that was impossible. At one point, my dad went to the bar and was asked to pay, a guest said "this is the brides dad" and all of the sudden, the beer was "on the house". My mom had to attempt to locate servers to start the dinner service. Food was being plated by ONE employee and at one point was instructing people to serve themselves. They ran out of sweet tea, even though we informed them that majority of the guests were only sweet tea drinkers! We had SO MANY LEFTOVERS, but never received a to go box. After questioning as to why, we were told that they do not have that noted in the file or on the BEO that this was requested. Unfortunately, this isn't everything that went wrong. Prior to our wedding and after, I have done wedding makeup on several occasions at Bibb Mill and almost all of the brides have complained about their experience with Bibb. As someone who works in the wedding industry and truly cares about making someone's day special, it's so sad to see people who truly don't care. read more
