I walked out of there the night after they opened feeling like I threw my money away. They have no…read moreclue what customer service is. This was their second day open. You would think they would want to be sure everything was done correctly. When I ordered my burger well done, I bit into it, and will admit that the flavor combos on the cheese burner with jalapenos was pretty amazing. Until two bites later, the burger was not even medium, bit raw inside. I decided to take it back, thinking 'okay, they are new, and are probably working with some new people who are learning the art of burger cooking.' They made me a new one, but completely punished the burger, and me, for speaking up. It must have been pressed down several times to get all of the juice out and make it cook fast, but it was also completely burnt on the outside. if that was not bad enough, it was so full of salt that I couldn't eat it.
I put it on the side thinking that perhaps because they were new, someone would ask me how it was. Not one person. While lI was waiting for the burger to be done, I started eating the sweet potato fries. About every second or third fry was cooked crisp on the outside but was raw on the inside. The temperatures for cooking the fries and the burgers are set way too high. A good burger is not fast food.
When ordering well done at the Harp or at Duke's, it is lovingly prepared, cooked through and juicy. They have the art of the burger down. What a horrible feeling, spending so much money on a food after a hard day at work, only to be given crap and have nobody care that they are serving crap. Like I said, the first two bites were amazing. Please learn now to cook properly. Until then, I will stick with Duke's and the Harp. Maybe try the Lindenblatt Burger, which I also hear is pretty darned good.
