1. The Beach Club

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Palm Beach, FL

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8 years ago

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Lake Pavilion - Food

Lake Pavilion

(8 reviews)

Beautiful location, right in downtown West Palm Beach (views of the park and the lake)…read more The building is floor-to-ceiling Windows so you truly can see great views outside. The space accommodated our group of about 60 guests. I'm not sure if they have their own caterer or our group brought in one. The food was good Valey parking was available.

1-Star Review - Very Disappointing Experience…read more Lake Pavilion in West Palm Beach is a beautiful venue, but unfortunately, our experience with Christopher T. Burdick, Community Events Specialist, was extremely disappointing and stressful. Christopher was very disorganized and created a great deal of stress for us at the last minute. There was significant confusion and poor communication regarding documents that had already been submitted electronically to Tracy. We were repeatedly asked for paperwork that had already been provided, which made the entire process unnecessarily complicated. The parking situation on the day of the event was especially frustrating. If the venue is going to be so strict about paperwork and procedures, they should also have a clear and organized system for vendor parking. Parking spaces were not numbered, making it extremely difficult for nearly 20 vendors to know where they were supposed to park. The parking permits that were supposed to identify authorized vehicles were not properly provided or explained to us in advance. Instead, they were handed out on the day of the event without clear numbering or instructions, creating unnecessary chaos and stress. Even more disappointing, our contract stated that vendor setup would begin at 1:00 PM, yet the doors were not opened until approximately 2:00 PM. Nearly 20 vendors were left outside in the rain with all of their equipment and supplies for about an hour, unable to enter and begin setting up. This caused significant delays and affected our event schedule. It is very disappointing that such a beautiful venue can have such poor organization and communication. Instead of making the experience easier for their clients, the process felt unnecessarily stressful because of excessive paperwork requirements, lack of communication, and a lack of practical assistance when problems occurred. The venue itself is beautiful, but unfortunately, the organization and customer service we experienced were not acceptable. I sincerely hope management reviews these procedures and improves communication, vendor access, parking organization, and staff coordination for future events.

The Ben, Autograph Collection - The Book Butler

The Ben, Autograph Collection

(147 reviews)

$$$

I ENJOYED MY STAYCATION! We recently had a staycation at the Ben West Palm Beach and it was a…read morelovely time. Their rooms are so clean and they have some restaurant options upstairs along with a pool overlooking the waterfront. What is awesome is that they also have a complementary shuttle, which is so helpful in the area since parking is a little bit difficult and walking is not always the best option. The range of the shuttle is also pretty far, including dropping you off at the beach for some relaxation. What really stood out to me was the hospitality and Customer Service. I have a couple of names to call out. The Bellman, KEVIN was amazing at recommendations. He spoke to us with a tone of authenticity as if we were genuine friends. He provided a list of suggested restaurants based on our interests and always offered us refreshments. Likewise at the front desk, we spoke with Jacob & Velouse who were able to accommodate us with a room with a great view. They were very helpful. And one more callout is the driver of the complementary shuttle, who was also very friendly and even helped us out when we left a shoe at our last location and did a U-turn for us The pool has limited seating space. Get there early or be OK with not having a pool chair after a dip.

This was a beautiful property and hotel. It was a pleasure to stay here. I must say, I really felt…read morerelaxed and taken care off here. The staff was great and on point. From the the front of the house to the back. The customer service here was excellent. The hotel is beautiful. The sitting area by the lobby was a nice area. I liked the decor. One of my favorite spots was the pool bar on the 8th floor. I loved the canopy over the bar. It was absolutely beautiful. I spend most of my time there. The pool was not to big but long. It had a nice view. I was happily surprised with the room they prepared for the soccer tournament with the multiple TVs playing the different games and the table games. That was a nice touch. This property has The Circuit that stops right in front and takes around the city. The hotel is in an excellent spot. Near, I found things to do and had fun. My time here was fun.

The Beach Club - venues - Updated November 2026

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