Worst company I have ever dealt with! They ended up charging me an additional $750 over their…read moreestimate. Unhappy with service, owner and overall they couldn't care less about customer satisfaction. They assured me they install in 1 day, that is not the case. After numerous appointments, their work did NOT pass inspections for the install. Sorry I ever contacted them.

I had my fireplace converted from wood burning to gas. Mark was very helpful and came over quickly…read moreafter my initial call to take some measurements for a log set and look at the setup to connect the gas line. He recommended a log set and glass doors that fit my budget. Install lead time was shorter than expected. Once the guys were here, installation was super fast. I'm happy to enjoy my fireplace more often this winter :)

Took a lot of time answering dumb questions , like where's the pilot light. Fixed a fireplace and…read moreadded a new one. We're cozy now ready for winter Thank you

Great service , beautiful store and had items in stock!!!…read more We wanted a smaller 3 pc set for our porch. Several other places told us 6-9 months Here they had a lovely set including cushions ready for delivery within 7 days . Wonderful!! We will be back for a patio set soon. Thank you

TERRIBLE!! STAY AWAY!! Our family purchased an item that they had to order (not one mention of it…read morebeing a custom order). Once we got it home, it was determined the new fireplace wouldn't work for our space and we had to return it. They are charging a 20% restocking fee!!! Never once did they say anything about it being a "custom order/20% restocking fee." I tried to understand why the restocking fee; they said it was to mail the fireplace back. WAIT!!?? It's going to cost them $500 to mail it back to the manufacturer?? I offered to pay the shipping to return it to the manufacturer if that was the issue. They weren't interested in that; they want to collect their $500 "RESTOCKING FEE." We have done a lot of business with this place in the past. In fact, this past Spring, we purchased a large chimenea that is already cracked straight up the middle. It's ready for the trash. This place sure has gone downhill over the last 5 years that we've made purchases with them.

Ernie Miller and his son did an excellent job on an installation of a wood stove in our 3 season…read moreroom! They were very professional and tidy. They put down tarps throughout the house to protect the flooring, and did a great job of cleaning up, inside and outside after the installation. They were very nice to talk with as well! I Would definitely recommend them! David Armstrong

We had the team from Miller Stove and Fireplace install a new gas fireplace at our lake house. The…read moreteam did am excellent job with the install, you would never know they were in our house. We really appreciated the advice and recommendations thay Matt made. They also kept to the schedule they promised. ​

Never had an issue. We never ran out of fuel which is the most important. Very friendly in the…read moreoffice.

We have always gotten the best service with Reliance. Very reliable and trustworthy. When we have…read morean issue, they try their very best to solve our problem.

We love this business. They have been great to work with. Always easy to reach, friendly and…read moreknowledgeable.

The Fireplace Shoppe is under new management and has been for a while now and has been a great…read moreplace for my wife and I to do business. Working with Brenton Wahl was easy as he could not do enough to answer all our questions and give advice. Josh Bradly was the service technician who installed our vent free fireplace insert. He and his assistant were on time, neat , very knowledgeable and friendly. We felt we were in good hands because of his m any years of experience working in this field. We have now been using our G19A Foothill Oak Log set for a week, and found that it has done everything promised by the Fireplace Shoppe. We highly recommend this business. Paul &Barb

Corey repaired our very old and discontinued gas fireplace after another company came out and said…read morethey could not. Nancy did the homework to identify an alternative pilot assembly replacement for the discontinued one. Corey (clearly an experienced and skilled technician) came out to do the repair, worked around some problem issues, communicated well, and fixed it--all for a fair price. He was meticulous about cleanup leaving the fireplace and immediate surroundings cleaner than before. While their service backlog was a month, the knowledgeable, efficient service was well worth the wait.

Corey was very professional, knowlegable, and stayed on task until the problem was solved. It was…read morenot an easy one! Would reccomend!

I stopped here before the Memorial Day weekend to get the propane tank for my grill checked out. He…read moreweighed it and said it was about 1/3 full which would be an hour or two of grilling. I mentioned the tank was at least 10 years old. He noted the tank was at or past the expiration date. He recommended I use it over the weekend and exchange it for a new one then bring the new tank for refills.

Just a FYI: On Friday's Specialty Gas House on Indianola…read moregrills out burgers with all proceeds going to Honor Flight. DELICIOUS burgers!!! $5.00 donation gets you a burger, chips and a drink. What a wonderful way to help veterans and Honor Flight!!

The installed my home sprinklers system in 06-22-1990 It's been working since 2025 When DTE dug…read moreup 1/2 of my driveway looking for a gas line and found nothing. A treasure hunt but no gold to be found. So they tore up the left side of the driveway and bingo the found the line. They also replacement an electrical tubing W/ wires to get the street lamp to work. But still no lights. So they dug another hole on the right side of my driveway. And bingo they finally hit gold. So What they did to fix the three sprinklers lines. All failed due to poor workmanship. With the help from Aqua Mist I have the parts to do the job the right way. No bubbling water coming up from the ground because of the lack of skills. I will do the job the right way and they won't leak. Great staff very friendly Thank you, Florian Nowicki, Riverview, MI

I have had my fireplace for over 10 years. It still works great, I get the glass cleaned once a…read moreyear and they check it. I have never had one problem with it, and it's one of the best things I put in my house. This house had one of those old-fashioned woodburners which was dangerous and always smelled like ash from creosote falling behind it. I hated it so replaced it with this and I love it.

They moved a 16 x 10 barn for us and did a great job! Highly recommend!! Paul was great to work…read morewith.

I bought a shed off of them. It was fair priced and delivered when needed. My suggestion is to make…read moresure they level it to your satisfaction. When they delivered I told them that is wasn't level. The delivery person got out his level and checked it only at the garage door and said it was all good. Within 6 months the side door wouldn't close. I called them and they said they were busy and would be out In two weeks. Never showed. Several month later I stopped into look at chairs. I brought it up again. "Oh yeah, we'll come out to fix" no call and no follow up. If the salesman would not be eating his lunch in the parking lot every time I go and actually write stuff down would help. Seems like a good place but their service after the sale is questionable.