1-Star Review - The Worst £200/Night Experience - Avoid at All Costs
I travel for a living, and I can confidently say this is the most unprofessional, overpriced, and poorly managed hotel I've ever stayed in.
Staff Attitude - Aggressive, Unhelpful & Completely Unfit for Hospitality
The management, including "Suzie," treated us with outright hostility, refused to provide basic information, and when I asked for written confirmation of an issue, they threatened to call the police instead of acting professionally. Let that sink in - a hotel that can't even justify its own policies resorts to threats.
Daylight Robbery - Overpriced & Below Basic Standards
£200 per night for a room that was clean but barely maintained.
£120 for dinner with NO starters or desserts.
Compare that to earlier the same day: we ate at the DoubleTree Hilton for £130, and the difference in quality was night and day.
If you're paying high-end prices, you expect high-end service. What we got instead was budget-level food, weak drinks, and a staff attitude that would be embarrassing in a rundown pub.
Rooms - Clean, but Falling Apart
For £200 a night, you'd expect comfort and quality. Instead:
Basic cleanliness but poor maintenance.
Tired facilities that clearly haven't been updated in years.
No care or attention to guest experience.
The Only Good Thing? The View - Wasted on This Place
This hotel could be something special, with its amazing location and stunning views. But instead, it's a joke of a business, running purely as a money-making exercise, with no regard for guest experience.
Final Verdict - AVOID THIS PLACE AT ALL COSTS
Rude, aggressive staff.
Ridiculous pricing that doesn't match the service.
A management team that treats guests like an inconvenience.
STAY ANYWHERE ELSE. There are plenty of hotels nearby that will actually appreciate your business instead of treating you like a problem.
This needs to be seen by EVERYONE - if you value your money, don't waste it here. read more