I don't enjoy writing bad reviews, and always try to give honest feedback. My first experience wasn't great so my partner and I decided to give this place a second chance and hoped we'd be impressed as we have friends who really enjoy this restaurant.
The first time we came they had just recently opened, we ordered and then didn't see our server for over an hour...we waited over 75 minutes for a pizza and at that time left feeling disappointed in the service and experience overall (it seemed they were prioritizing take out orders over dine-in, but without appetizers we felt it was way too long to wait for food, especially with kids. Their only offer of apology was one free pop. The pizza was good once it arrived!)
After this second time, I wouldn't say our minds were changed...the place has a chaotic energy-the outside dining area is messy and appears to be used for storage. There's not a lot of seating inside, so we were sat at the bar, which wouldn't have been terrible except it's where the pay station is so people were constantly hovering over my space and breathing on my food.
We ordered a pizza. Our server was nice, no complaints about him. Took almost an hour for the pizza to be served and when it was, it was missing an ingredient. Nothing was said until I inquired, and the answer from the owner was that it was too difficult to add said ingredient so they just decided not to include it...I get that sometimes an idea doesn't work but then why not take it off the menu? Or let people know when they order as it was the reason I chose that pizza. Our server took off $3 for the missing ingredient which I appreciated. I will say, the pizza otherwise was fantastic. Great flavour, quality ingredients so I will credit them there...
Despite the great pizza, I couldn't help but notice the restaurant wasn't clean, we came half an hour after they had opened and the floor wasn't swept, service wear was stored on the floor, my chair was sticky and I saw a few things that probably violate some health codes. Overall, this place just doesn't do it for me and I won't go back. Great pizza but unfortunately not a great enough experience to justify the cost. read more