The staff person was very rude to my daughter and son in law. They objected to a four year old…read morequietly playing hide and seek with his dad. They were playing quietly without disrupting anyone else's shopping experience. Clearly the woman does not understand child management. It would have been okay if she was reasonable and nice but she was not. I'm amazed at her uncalled for rudeness and will never shop there again.

In my eight years of parenting two kids, one with special needs, I have never felt unwelcomed in an…read moreestablishment until today. I'd like to offer you all a big congratulations for finally making that happen. As a supporter of the Copley Auxiliary and realizing that the staff are probably volunteers I would just suggest that the skills and abilities of the individual I interacted with today may be best served in a non-public facing position.

Nice store with gifts and pots etc. The nursery has some…read morenice houseplants. Everything you need right there. They even offered to pot my plant. Four stars as they are a bit pricey.

Although I've purchased many plants over the years including 2 Boston ferns on our screened porch…read morecurrently, I'm unhappy with my most recent purchases. I believe the ferns I purchased there in May were infested with a frond eating caterpillar. After speaking with helpful staff, I learned they had an effective spray. I drove from Burlington, purchased the spray for $21.99 and a small spray bottle. I later learned the same spray, 32 ounces, was available at ACE hardware for $14.99. And the small spray bottle doesn't spray. An unfortunate experience at a business I've frequented for years. I will explore options closer to home.

Great variety of kitchen items and in-store help is readily available when needed. If they do not…read morehave an item, orders are quickly fulfilled. Located in Main Street (RT 7), there is ample parking up and down the block and beyond. If you just enjoy browsing, this is the place to be!

I could spend all day in this store, every space is filled with interesting and fun products that I…read morewould love to have in my kitchen. They have all your basic needs but also have so many cool products I've never seen anywhere else. Also the selections of local candies, jams, cheeses, maple syrup, etc. is a huge plus.

I absolutely love moonshadows. The staff is friendly and knowledgeable and what they don't know…read morethey will look up in their books for you. The ambiance is perfect for their store and I've never met someone who was displeased who has shopped there! I definitely recommend this store

Finding all the local crystal shops Vermont does so well. This place has got all your meditation,…read morealternative healing, new age goodness covered. Vermont winters can be grey, dark and cold at times but it's super cozy shops like this that will sparkle your life right back up. Walking in you get hit with a wave of fragrant incense, and welcomed by Buddha statues and large amethyst crystals. Wind Chimes and light catchers crystals are hanging from the ceiling. You'll find everything from incense (sticks, palo santo, incense cones, resins, sage, sweetgrass), to healing crystals (on strings, tumbled stones, geodes, pyramids), to books and CDs. They also have singing bowls, candles, jewelry, and some beads for those crafty and looking to make their own jewelry or other project. In the back section of the store where the books and CDs are is where they have private card readings. (One day I'll get to a one!) I ended up getting a strand of labradorite beads right before they closed, so I'm looking forward to the next visit when I have more time!

We love our new furniture--but the customer service experience was disappointing…read more My husband and I were excited to purchase a new bedroom set. After comparing prices, we found that Burlington Furniture was quoting us $2,000 more than a California company, even with shipping and assembly included. Still, we wanted to support a local business, so we returned to Burlington Furniture, and they agreed to match the competitor's price. We were given an estimated delivery date of 4/30. When we followed up, we were surprised to hear that our furniture wouldn't arrive for nearly two more months. We understand that delays happen, but we were frustrated by the lack of communication. I called the manager to get clarity and was told that the employee who gave us that update was no longer with the company. She promised to follow up--which she did--but she didn't provide a new delivery timeline. Instead, she told us the order wasn't actually delayed and that deliveries typically arrive two weeks after the estimated date. It's unclear why the original estimate wouldn't account for that window, and what's worse, I never heard back from the manager again. Ultimately, the delivery company brought our furniture just five days after the estimated date, which we appreciated--but the poor communication and lack of accountability from Burlington Furniture left a bad impression. We're happy with the product, but extremely disappointed in the service. Sadly, this experience has cost Burlington Furniture a customer.

Good quality merchandise. Terrible follow up once order is placed. Nothing arrives remotely close…read moreto the delivery dates and nobody cares....