Worst haircut my nephew ever received. They actually charged 35$ for this!…read more I feel so bad.

Today I took my little guy in for his second haircut. I was hesitant after reading some of the…read morenegative reviews but my sons appointment went well. It was our first time to this location. Louise cut my sons hair and did a great job. She was patient asked us how we wanted his hair and checked with us along the way if things were looking great. The place was clean staff was friendly my son was able to pick the chair he wanted to sit in, theirs also a little play area and a tv at each station.

Tamara is awesome. Cuts are great and I finally found someone who can do a proper fade.read more

Tamra always does an amazing job! We were referred to her for my girls hair and they always come…read moreout with great cuts when she is done. Her prices are affordable and we always have a good experience! If you are looking for a great haircut she is your person!

A BAD SERVICE CAN BE FIXED. BAD OWNERSHIP IS A DIFFERENT STORY…read more I rarely post negative experiences with local businesses, but after what happened with my 14-year-old daughter at Studio 192 Salon, and especially how the owner handled it, I feel others should know before choosing to support this business. My daughter had a cut and color on August 18 after having a consultation beforehand. The appointment went terribly. Her hair became so severely knotted during the service that I and two other stylists spent about an hour trying to untangle it, at one point fearing some might have to be cut out. She lost a significant amount of hair, the haircut was badly done, and the color did not take properly. Initially, the salon handled the situation very well. Deena at the front desk was incredibly kind, reversed the $130 service charge and charged me only $35 for products. She scheduled us to return on August 22 for a no-charge corrective haircut with Jasmine. Jasmine was AMAZING. She did a beautiful job fixing my daughter's haircut. We were then scheduled to return today, August 31, to have the color corrected and were initially told that would also be complimentary. Later, Deena called to tell me that the owner, Amy, had decided I would need to pay for today's color after all. I didn't agree, but I thanked her for letting me know and decided I would pay. At that point, I just wanted my daughter's hair fixed. We showed up today prepared to pay for the color. Instead, Amy confronted me and insisted I also needed to retroactively pay for the August 22 corrective haircut because Jasmine hadn't been paid for it, even though her own staff had specifically told me there would be no charge. When I explained that I simply followed what her staff told me, Amy responded, "Then how was Jasmine supposed to get paid?" I told her that how she compensates her employee for a corrective service her salon authorized as complimentary is between her and her staff. It isn't reasonable to come back 1 1/2 weeks later and demand that the customer pay for it. I told Amy I would still pay for today's color correction as agreed, but after today we would not return. Her response? "You can get your daughter now and go, and that will be that." She kicked us out. This confrontation also happened in front of another customer who was having her hair washed. What makes this so disappointing is that Deena and Jasmine were absolutely wonderful, and we've also had great experiences with Ember. They treated my daughter with kindness and professionalism and genuinely tried to make a terrible situation right. This wasn't about me refusing to pay. I walked in today prepared to pay. It was about being asked to retroactively pay for a corrective service I had explicitly been told was complimentary--and then being treated this way by the owner when I questioned it. Mistakes happen. A bad haircut or color can be corrected. How a business owner treats customers when something goes wrong says far more about a business. Unfortunately, after our experience with Amy today, we will never return or support this business again. **** UPDATE: Adding a photo of what my daughter's hair looked like when we left the salon on August 18. She went into the salon with healthy hair and subtle honey highlights. We asked to have the honey highlights brought up toward the roots and for a curly/Deva-style cut. The photo speaks for itself as to the condition of her hair when we left. Unfortunately, the owner has now responded to a review on another fourm by essentially accusing me of being dishonest and presenting a version of events that does not reflect what occurred. I stand by what I wrote. My original post was a factual account of our experience, including giving full credit to the employees who were kind, professional, and did everything they could to make the situation right. I had hoped the owner would respond with the same level of professionalism and accountability that her employees demonstrated. Unfortunately, her response has only reinforced my concerns about how this situation, and ultimately her customers, were handled.

Tami was great . My hair is straight as straw - every imperfection would be noticed . It was my…read morefirst time and she was very good. I'll be back

I woke in to get my hair styled for the evening party. And…read moreI have to ask the stylist to curl my hair a little tighter. And she understand what I asked for and made my curls to stay fabulous for a long time. I have thick straight and heavy hair and very difficult to keep the curl for a long time.

Owned and operated by a wonderful Vietnamese family who are considerate, caring, honest, kind, and…read morevery skillful at giving pedicures, manicures, hair care, facials- all at very affordable prices. I have been going there for several years and am always impressed with the manner in which they treat all their customers- especially good with older people like me. The lady that called them crooks is terribly mistaken. Try losing a gift certificate for any business and then call them on the phone to see if they will honor the missing item. If this lady had simply brought her Aunt into the shop and told them what happened, I am certain they would have accommodated her. They are honest people just trying to make a living by providing outstanding service- especially to older clients. They are gentle, respectful, and kind. She called them "Malaysian" and said they spoke rudely to her. Did not happen. She needs to go into their shop and explain what happened- not talk to them on the phone as they do not always understand our language.

A very clean and professional Salon. Sarah Nichter is a wonderful stylist who has been cutting and…read morestyling my hair for many years. Even though East Vancouver is quite a drive for me I will follow her wherever she goes. She is extremely knowledgeable on products and she creates time in her busy schedule to teach classes for other salons on techniques and new products on the market. She is very educated and I'm always impressed with her knowledge! Sarah is attentive and understanding whenever I'm interested in a new style yet she is willing to tell me if it will not be right for me. I appreciate her knowledge and opinion. I am always inspired by her excitement for her customers well being and that she is certainly on the cutting-edge in this ever growing industry. No pun intended.

This was kind of a frustrating experience for me. I have (or, I used to have) really long thick…read morehair, which was pretty overgrown by the time I made it here. I think the stylist and I might have had a miscommunication because I asked for her to put more layers in my hair and clean up my bangs. She asked if she could cut off a little bit of length because of my split ends, and I said that was fine. But when I walked out she'd cut off a good four inches, and the layers were barely there. The ends of my hair are really boxy, blunt, and heavy now, but I'm afraid to go anywhere to fix it because I don't want to lose even more length. I hate to leave a negative review because this was a really nice place and the stylist was really kind but I'm so sad about my hair. I look like Lord Farquaad.

Worst haircuts ever!!!! There are huge gouges in all of their heads. The buzzer should be taken…read moreaway from them. My kids sit incredibly still and yet all of them have these horrible bald spots and other gouges. It's so horrendously uneven. I kept pointing it out to her to correct it and she said she didn't see what I was talking about

Lara was wonderful! She made sure my girl was comfortable…read moreand treated her like a princess. My daughter left with a smile on her face, so excited to show off her fancy braids Thank you, Lara, for being so awesome!

Love, love, love Lynette at Panache! She is amazing with color and my cut is always "spot on!" The…read morelittle salon is cozy and everyone seems like family. I will definitely be getting my hair done by Lynette for as long as she will have me. Beware you need to make an appointment 1-2 months out as she is super busy. Trissa does facials at Panache and is great! Give her a try and you won't be sorry

Would give zero stars but have to give at least one to review. If getting half your hair washed…read moreprior to cut and then having tech disagree with you. Then this is the place for you. Can't for the life of me know how this place stays in business. Will not ever go back here. Very rude and unprofessional. Had a facial here and the girl who cut my hair came highly recommended by my facial tech. Needless to say I will not go back. Very disappointed that the girl who did my facial recommended this hair stylist. Sad.

I had one appointment with Rose. I get to my appointment, and she comes from the back, saying…read more"didn't you get my calls and texts?!" Keep in mind, I had never met this woman. She says she's running behind, and I look at my phone. I got no calls OR texts, and my booking account is very current. I ask for the wait time. She says 30 minutes. She made me wait 70. After my haircut I got bombarded with calls and texts. (I needed to give her a selfie, is the necklace in the shop mine, etc..) When I finish with a haircut that's what I'm there for - only a haircut. That's it. I blocked her # and now I've had other women from the shop show up on my FB account. I'm not coming back to Allure, I got gaslit by someone I don't even know.

Drove my daughter there because she needed hair color for a photo shoot. She was nervous because…read moreshe just came out of the gym and was wearing sweats and no makeup. But thought it would be quick to just go in and ask for an appointment. After walking in no one helping her or asking if she needed something. She finally asked someone for an appointment. The first lady looked at her and said she could't take it asked two others and the looked at her and said they didn't want to it would take too long and they were tired they didn't have anything available. and were very rude and dismissive. My daughter came out crying!!! We are latin by the way. My daughter suffers from high anxiety and is on the spectrum. just going to ask for an appointment was hard enough. Being treated in such a crapy manner was not ok. I was furious I did go on line and they had plenty of appointments available. So not sure what the issue was. This ladies don't need any more costumers. She was only asking to book an appointment by the way. I never leave bad reviews but this place needs to work on their customer service.

Had Hannah did my hair. I was referred by a friend to go see her. She did a good job and knows how…read moreto work with Asian hair as i requested for Korean style face framing. She knew the assignment and completed it good lol. The place is clean and offers their clients complimentary beverages. If your over 21 they have beer. Will be back again when I need my hair done again. Thank you!

Extremely disappointed with the service and subsequent lack of communication from this location. My…read morewife came in on Saturday, July 25th, asking for a basic trim to maintain her hair length and blend her existing layers. The stylist rushed the appointment, taking off significantly more hair than agreed upon and leaving the back looking boxy, uneven, and layered in rigid, choppy steps with no blend or movement. Because you cannot "fix" hair that was cut off, I reached out via email to the store manager on Saturday night to explain the issue and request a refund of the $62 service fee. As of Tuesday afternoon, management has completely ignored the email. Mistakes happen, but ignoring a customer after delivering completely botched, rushed work is unacceptable. Save your money and go somewhere that values basic quality control and communication. Photo of the cut attached.

Kwanta is a hair genius! She is one of the few stylist's I've ever found that could tame my thick…read morewavy/frizzy hair. Love her! Her prices are on the low side. Honestly, I would still go to her if she doubled them!

Great salon! Kwanta does a great job. Always happy with my cut and color. While there, nail salon,…read moreeye lashes, total package treatment.