As someone that has lived here the past 4 years, it disheartens me to see strong negative reviews. Read for the good, my take on the bad reviews left here, and why you should live here! Photos from when I moved in of the amazing view I had! I wanted to write a review for the Aviary as a thank you for what they have done for me the past 4 years (no one asked me to do this and it's 1 AM). I moved in March 2022 for medical school, and it has been a wonderful experience. My rent has stayed at a fair market price (actually decreased by $50 one year), the staff in the leasing office and maintenance are stellar, and I have always felt safe while living here. I have always loved talking to the leasing office, and Kristine has helped me enjoy my time while living here for the past 4 years. The maintenance team here is wonderful and things get done QUICKLY. Like you put in an order in the morning, and they will get it checked within a day or 2 max. For example, there tends to be a decent number of birds in the complex and if you don't use your balcony (me) they can poop on it a lot and make it home. I told management and within the next few days they came, checked it out, agreed it's gross with the poop, and cleaned it up promptly as they wanted to make sure I lived in a healthy living space. My apartment itself was lovely to live in. AC never broke, water always functioned properly, no issues whatsover in-unit. When I did, Deshawn (maintenance) would fix it immediately and he was super knowledgable. Appliances are top-notch, no issues. Lots of windows (blackout curtains)! I did see the car break-in online when it happened (reddit specifically). While that may be a valid cause for concern for those reading the review, I will say that I have never felt unsafe while living here. No issues with my car while parked here and, for what it's worth, my parking neighbor has not moved their car in like 5 months (not sure why but it has bird poop building on it), and he has not been broken into. ALSO, there were images of cockroaches on that review. When the surrounding communities were being built, a lot of cockroaches were coming out of the ground (around 2 years ago) during the hot summer. The 4 years I have lived here, the first 2 were the worst (because there was A LOT of surrounding construction for new buildings). After those 2 years, it was really minimal during the summers. That being said, even over the last FOUR years I have only had to vacuum a total of 3 cockroaches which were easily just dropped in a trashcan outside (I haven't even seen one in the last 1.5-2 years). So I wouldn't really let that impact your decision either. Of course no apartment complex is perfect. It can be noisy every once and a while due to neighbors and there is a park nearby (with a dog park), but I feel as though that should be expected in a large suburban city such as Henderson and also you are living in a fairly affordable and nice apartment complex. I don't think it's fair to say neighbors are loud and/or rowdy when that could happen quite literally anywhere at any complex. Overall, I have loved living here and getting to know the team. If I didn't have to move for residency, I would have stayed here for good. The location is perfect (next to Costco w/ gas, 5 minutes from Target + Walmart, fast food, 8-10 minutes from Touro) and the community is safe. As someone currently looking for apartments in Riverside, I have become very grateful and appreciative to have lived here and I hope to find a complex that is as supportive as they were. Honestly I am writing this because it does suck to read bad reviews while looking for a new apartment in a new city right now and to feel as though there are a lack of good reviews, so I hope I am doing my part by providing a thorough good and HONEST review for a place I really loved living at. 1000/10 please consider living here (especially if you're a medical student looking for a comfortable, yet affordable home near everything you'll need to succeed and thrive)! read more

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I am so happy to leave a 5-star review for the incredible leasing team at Thompson & Mitchie,especially Kristine, Aaron,Jona,and Chriselda. I've lived in their properties for nearly four years, starting at Castile when I moved from California, and it's been nothing but wonderful. When I transferred to the Aviary, Kristine and Aaron made the whole process smooth, fast, and stress-free. The property itself is beautiful, and I really appreciated how they were able to accommodate my transfer within the same complex. Their pricing is fair, and they really make an effort to keep good tenants. I was so sad to leave when I had to relocate for my job. I also want to give a big shout-out to Victor and Deshaun in the maintenance team as they were always efficient, kind, and kept everything in perfect shape. I can't recommend the Aviary enough! Thank you. read more

PLEASE AVOID LIVING HERE. They allow criminals to live here. They do a background and credit check, and if you have bad credit or criminal background they require you to pay a higher deposit. Tenants have had their cars stolen left and right. Including my partner who had his beloved 370z stolen. If you read the reviews, there have been others who had their cars stolen. There are NO CAMERAS, so unfortunately there isn't any proof. Management takes no responsibility. Not even an apology or any empathy. Aaron Hizey, the property manager, is no help. Never ask him for anything. He will read your email, "forward your concerns to corporate," wait a couple days, and say he isn't able to do anything. Lousy, lazy, and irresponsible management. He required us to pay extra for breaking our lease. Why would we want pay to live in a dangerous place... makes no sense. Also, there are cockroaches everywhere. Dog feces smeared on the sidewalk, and the smell of dog urine on the pavement, rocks, and plants. AVOID at all cost. Take yourself, your car, and everything you have far away. We don't want the same thing happening to you. Don't risk it please. read more

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AVOID AT ALL COSTS- YOU CAN LIVE HERE WITH A BAD BACKGROUND CHECK (you're living amongst criminals) Found out we were living among car thieves. I talked to the maintenance cart worker that drives around and it seems like nice cars get stolen from here on a yearly basis. Last year, a Scatpack was stolen and this year, a 370z was stolen. Even after last year's incident, they haven't had any cameras. No footage is available for the police unfortunately. When we tried to end our lease early because our car was taken, they did not cooperate with us in our best interest. Made us pay the next month, and the following month, and a $1000 fee to end the lease early. Why would I still want to be there after my car was stolen? Especially living next to the thieves as well. Outside of that, cockroaches central here. They start coming out after the sun is down. Smeared dog fecies everywhere that is not cleaned up and the smell of dog piss by any plant you walk by. If you want to leave in a nice area, this is definitely not it. read more

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I've lived for 2 years at The Aviary, and it was awesome, quiet, beautiful Leasing office and my pet peeve, if by god you need maintenance they are so prompt never an issue, staff is friendly and professional. Thank you Arron, Christian, The Chris's Christie Christina y'all been awesome! read more

the value for money is ok..there should only be more security staff "at night" and the pool should close later!!

Beware. Unethical. Do not move here. Bad business. Terrible first property company, now secondary is even worse. I have lived here for 1 year and 6 months. Items listed in detail below: 1. Incorrect charges. Ensure you get all in writing, especially via email. During these tough times, this new management company and the new Property Manager, this property will take full advantage and charge extra wherever they can. Make sure you check your resident portal and that all charges are accurate; if you ask them to change it due to incorrect charges, they will not, and will still charge you. I cannot stress enough, get all in writing and in an email. 2. False information and marketing provided. All verbal communications and agreements, get in writing, as they will back track and do the exact opposite; example: I was in agreement with the property that my renewal rate would be provided at a certain rate for 1 year - when it came to resign, they refused to allow me to sign and then stated it "expired." They only abided by electronic and verbal agreement for 4 months, and neglected to follow through with the remaining 8 months. 3. Retaliation and financial discrimination. After working with the new property management company to pay all dues owed and discussion of furthering my renewal - I was served with a vacate and non-renewal notice after I brought to the PMs attention that his unprofessionalism and unethical business is not standard, and asked for him to abide by our agreement. Rather than apologizing for his ill-temper, incorrect business practice and following through, he used his power trip and served me with a "non-renewal" and vacate premise letter. The audacity and nerve of this PM and company. 4. Emotional based staff, rather than business professional. The new property manager, Aaron, yelled at me infront of his entire staff; stating he doesn't work for me, yelled at me to leave and BYE. I was simply trying to pay my rent and get further communication on next steps, and I was refused a professional calm and collect discussion. This is a clear indication of how unethical this company and PM is. Beware. Complete neglect and dictation issues. This property does not care about their tenants. read more

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NEW MANAGEMENT...absolute worst. This is a small list of a short month of new management. Locked Gates to pool area have been broken for weeks now included the pool heater. The water is freezing... this time last year I was able to enjoy the amenities that sold this property to me. Hot tub is green, trash everywhere. The restrooms in the club house to use while at the pool, I won't use anymore. Car in parking lot was tagged on March 29th and to be towed in 24 hours today is now April 11th and the vehicle has not yet been towed. They Also dropped the security service that would come to the complex frequently and now no security service to call if any issues with a non-gated community. This was never an issue with previous Management. All of this has been brought to the attention of Staff. The property manger is friendly (The ONLY one) but I'm sick of being told it will get fixed and it continues to get worse for a place I use to enjoying living and call home. I would VERY much suggest looking at different properties for the price you will pay at this one. read more

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Adding an update now that I've moved out. We didn't have any further issues until the move out. Be aware they will charge for a full apartment repaint, even if not the entire place needs repainting (we didn't hang anything on the walls etc.). If your kids forget to pick up dog poop they absolutely do send it for testing and they absolutely do fine you. (I had to make my kids work that one off). read more

Avoid Aviary Apartments at all costs! The management is extremely greedy and will do anything to squeeze as much money out of you as possible. They approved our application, only to call us a few days later to say it was denied. How unprofessional is that? The manager, Aaron, is completely pathetic and unprofessional - he's unresponsive, unhelpful, and seems to be in it just for the money. Not fit to be a Manager. Karma is digital. read more

The Aviary - Apartments Near Me - Henderson, Nevada

I'm going to make this as short and sweet as possible. Do not stay in Unit 0738. 1: Edwin left a review saying " it became apparent that Aaron, the property manager we were dealing with, had absolutely no decision-making authority. It was baffling to witness how he was unable to exercise any independent judgment or make decisions regarding our situation. It was as if he was a mere PUPPET, simply regurgitating the decisions made higher up the chair. This lack of autonomy resulted in endless delays and a complete lack of progress." This is absolutely true. 2: Do not, I mean do NOT, ever have a misfortunate disaster. They will blame you for everything. My unit caught fire while me and my spouse were away for a lunch date. When we arrived home to the unit with groceries to cook dinner, it was already burned up. They tried to gaslight me into thinking that I cooked and just forgot the stove on.... We didn't cook breakfast & my spouse and I literally have receipts/ bank statements of us eating out at the time of fire... 3: I had to call henderson fire department myself after arriving home to the danger. Sprinklers didn't go off, alarms didn't go off. This is not only a danger to us but to everyone in the building! I spoke with my neighbors and they had no clue it was even on fire. 4: Management tried to lie and say someone called earlier in the day about "black smoke" coming from my unit because I thankfully had windows open. If that isn't a lie, (but it is), they completely neglected the danger of the situation and everyone's saftey. Lots of black smoke means something is CHARRING, something is on FIRE. 5: I was housed by my renters insurance for March. Didn't stay in that toxic, burned up unit. They are trying to charge and keep my rent for march even though I was not there 'because of the fire' while simutaneously taking money from renters insurance. Illegal, illegal, illegal. This is ILLEGAL. 6: They did not properly restore the unit. They didn't clean up the soot well and didn't get a fire restoration done. They simply painted over the soot. This is toxic and a health hazard. Painting over something doesn't mean its gone. You can't have a dirty moldy cup and just repaint the cup and call it clean.. I was gaslit, disregarded, and tossed away like trash. I lost my job due to not having a stable living all because of them refusing to just transfer me to a new unit when I said I feel unsafe. Their reason statement: "Do you really think appliances cut themselves on? You can't actually believe that. We're refusing you a transfer because we're afraid you would do it again in another unit". Like as if I did this on purpose when I literally have police reports and fire reports stating it was a malfunction.. And this came out of the OWNER'S mouth. Not the property manager or any manager in the office, the OWNER... Another crazy thing about this gaslighting ass statement is, they weren't kicking me out the complex and was saying I could just stay in that toxic unit.. So how "scared" could you really be? If you really think I did it on purpose why are you letting me stay at all... Makes no sense. read more

I've lived at this apartment for almost two years and it's probably one of the best in Henderson. The property is clean, secure, and only issue I had was people not picking up their pet's poop. The management would send a notice if we brought up the issue which is always nice. The management team was always professional, and help with my rent issues. Overall I would recommend this place. read more

I lived here January 2021-January 2022. While living here I had issues with car break ins, upstairs neighbor letting their dog use their balcony as a bathroom and they simply poured water and swept the waste onto my first floor patio. It smelled disgusting and was unusable. When I complained to the office 3 times nothing changed. Once I moved out I was told I had to give a 60 day notice and that's totally normal. Paid my fees and everything. Did not clean up the animal waste bc I didn't have an animal that used my outside area. One month later I didn't get my security deposit back. Avenue 5 told me they would investigate with the property. I followed up until today (March 29th). Finally just called the property to ask the status since Avenue 5 was not helping. Property informs me that they changed owners on February 18th, I was due to get my security deposit back on February 23rd. Avenue 5 is adamant the property has their own accounting and I must connect with them for my security deposit. Property is insisting I need to connect with Avenue 5 since that's who managed when I paid everything. Its been over 1 month since my security deposit was due back to me. read more

Been living in the community for a little over two months now and it's been great. It's a clean and safe community and area. The amenities are 24 hours which is amazing ! The leasing office team is kind and helps with issues very quickly. This is a great place to live :D read more

The Aviary - Apartments Near Me - Henderson, Nevada

I recently had an incredibly disappointing experience at Aviary Apartments, and I feel compelled to share my frustration with others. From the lack of autonomy for their employee, Aaron, to the abysmal customer service, this place fell short on every level. First and foremost, it became apparent that Aaron, the property manager we were dealing with, had absolutely no decision-making authority. It was baffling to witness how he was unable to exercise any independent judgment or make decisions regarding our situation. It was as if he was a mere PUPPET, simply regurgitating the decisions made higher up the chair. This lack of autonomy resulted in endless delays and a complete lack of progress. Speaking of progress, Aviary Apartments' customer service was nothing short of abysmal. When we were initially approved for a contract, we were overjoyed, thinking we had finally found our new home. However, our joy was short-lived when they abruptly canceled our contract. The lack of communication and disregard for their customers' time and effort was truly astonishing. The frustration of dealing with Aviary Apartments was compounded by their complete lack of empathy and willingness to address the situation. We were left feeling stranded, confused, and utterly disrespected as customers. It was evident that they had no regard for the impact their actions had on individuals or their lives. In summary, Aviary Apartments proved to be a nightmarish experience. Their lack of autonomy for their employees, particularly Aaron the Community Manager, severely hindered any progress. Additionally, the abysmal customer service and disregard for their customers' time and effort were nothing short of disgraceful. Save yourself the headache and avoid Aviary Apartments at all costs. There are plenty of other options out there that prioritize their customers and value their employees' decision-making abilities. (2 negative stars) Karma is digital. read more

The Aviary - Apartments Near Me - Henderson, Nevada

I thought this was a secure apartment complex. I can't even park my company vehicle outside before getting my Cadillac converter stolen. I went up to management to bring it up to their attention, all I got was a "I'm sorry that happened to you. You can make a police report yourself ". They don't have any cameras in the parking lot from what they said. The only camera they have is at the entrance. Makes it seems like this is a reoccurring issue with their lack of interest in my issue. They are quick to try to tow your vehicle away for being parked in your assigned parking spot!!! This place is not the SPOT! read more

Updating again as I'm continually being harassed by front office, for letting my dogs poop on our patio. After, again letting them know, that I am a disabled veteran and that I cannot always physically walk my dog. They're response "We understand, completely. Unfortunately, your lease agreement holds you responsible for cleaning up after your animal and keeping your patio clean." As if, as pictured below, I do not already do that when I physically can. But also have poop all over the property- which I know they love cause they then get to charge residents $300 for picking up each article of poop. *oh and off topic- not to mention the amount of entitled residents that continually trespass and use property that is closed off to the public (we have been waiting over a year to use) is astounding. But of course management won't send out a notice reminding its residents not to break the law* read more

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This place is not recommended at all. I was there for 2.5 years and until they changed management it was great. Watch out for when you move out, they will use other apartments damages for yours. They will send pictures of dirty tubs, that belong to another unit! I have videos of a clean place. They're business practice, well they don't exist. When you call to try to contact them, you get no response. I'm not going to fight them over this money, seems like they will need it once enough people see they still your deposit!!! read more

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Everything is excellent except the doors going to gym and getting mail is difficult especially for disable like me Not disable friendly doors read more

The Aviary is located in a very convenient location off wellness close to the water park and LVAC. The 95 is also right off Russel for an easy commute. The apartments are new and modern and right behind a great green belt park for children. The security is good but not gated, pool could be better, on-site gym and mail center are nice. Other than that, I'd recommend renting here. read more

Really enjoyed living here over the past year. Nice units and always have felt safe. LVAC within walking distance is a bonus!

I have lived at the Aviary for 8 months. The location is excellent . The Las Vegas Athletic Club is across the street, the church is down the way, Dave and Buster's and Starbucks are close by. Stephanie and the Sunset Station for shopping and gambling not far away. The apartments are very new, being built about 3 or 4 years ago. The apartments are modern, and have many state of the art features, roll up and down blinds an example. A unique feature is you get a soft drink and a bag of chips every day inside the super looking clubhouse with pool table and very excellent WiFi. Only had one minor apartment thing to fix and maintenence was here in a flash and did an excellent job getting the job done. The staff is very friendly and helpful with any problems that may arrive.. The leases are priced comparatively with the neighborhood, but remember you are in prestigious Henderson, one of the top locations for people to move to. So come on down and meet, Aaron, Kristine, Kriselda, and newly arrived Christian. You will like living here a lot. I know I do. DoubleJ read more

Absolutely love and appreciate the help for such a smooth transition into moving in. Thank you to Marilou especially for finding the perfect loft for us. She was attentive with any questions and concerns we had, as well as being so patient and kind. Love my home. read more

The Aviary - Apartments Near Me - Henderson, Nevada

Love living here at Aviary! Danielle and her team of Professionals are so accommodating. The complex is so open and gives you the feel of living in a Resort. My wife loves it too! - Ernie D. read more

Beautiful new community in Henderson! The office and amenities are extremely rustic modern, just my style! The staff is all very welcoming, friendly, and professional. They stock the clubhouse fridge daily with lots of goodies which is a nice touch. If you live in the Henderson area and are looking for a beautiful new community to call home, I highly recommend! read more

The Aviary - Charging stations throughout! - Apartments Near Me - Henderson, Nevada

Place its very nice the price is good but idk if it's just our apartment but we have had a ton of roaches multiple times on the bed and throughout the house. They've sent an exterminator couple of times but still doesn't resolve the issue. If u don't care about roaches then it's great read more

I called the corporate hdqts in Utah and FINNALY got resolution. The trees were trimmed, the glass was picked up and the down tree was removed. Kids still play in the poop filled sand w no letter going out to parents. BBQ grill still being used on patio and fire Hazzard. It's better but never should of taken going over the leasing mgrs head to get results. read more

Please read! I wish I could give a BIG FAT ZERO! A minute later I get a text saying that was computer generated????? Then how come your answering my complaint???? Computer generated??? I went from computer to a person instantly hmmmmmm?????? What do you think? read more

The Aviary - How should I feel about this??? - Apartments Near Me - Henderson, Nevada

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Tiare is such a lovely leasing agent! She was helpful, very informative and a breath of fresh air. We're still trying to find a new place to lease at however the Aviary is one of the communities at the top of our list due to customer service alone - oh! the clubhouse is pretty cool too. thanks Aviary! read more

We've lived here for 8 months and have never had a complaint. The staff is amazing and really listen to your issues. All new amenities, all new everything. Worth every dollar. read more

Love this place feels like your living in a Resort. Amenities are amazing everyone is helpful. Move in was easy!

We came in without an appointment while Tiare was alone in the leasing office. Regardless of all that, she took the time to show us not only the model but two units that were available now. She was super friendly and knowledgeable of all aspects. Her hospitability alone is enough for 5 stars not to mention the community itself looked amazing and had more amenities than others we had toured. We still had about 3 other communities to tour but decided to just stop and start the process with Tiare. Looking forward to becoming a part of the community hopefully soon! read more

Amazing staff! Just moved in, love my apartment and the complex! Great vibes all around.

We moved from the Bay to LV and was looking for apartments for about two days. I saw The Aviary apartments on apartments.com and decided to schedule an in person tour the same day. Marilou greeted us at the leasing office and showed us around the community and the apartments. My boyfriend and I fell in love with the 2BD apartments immediately. Great lighting, big windows, open kitchen, modern appliances, pet friendly, and a view of the strip! Everything I was looking for in an apartment! Lots of amenities and located near a lot of shopping areas. Marilou and everyone at the leasing office is very kind and helpful! 100% recommend these apartments! read more

We checked the place on line and it looked nice so we went down there to check it out. We met a couple people in the office, they were nice enough but seemed as if they would prefer to be anywhere but there. We did get to see a unit after being told that we happened to be in luck, and I guess the photos were real, but it wasn't anything like in the photos. it's nice but once you move in they become assholes and don't try to address them with there problem then they kick you out and spread lies about you. not worth your time.... read more

Ever since new management came rent has increased and quality has decreased. There is trash and random clothes all over the community areas. The pool doors don't shut so they slam all day and night. Security has gone down completely to where there are random people on the property and shouting and fighting throughout the night. When we first moved in the property was clean and we felt safe. Renewing the lease was literally the most difficult experience ever. We signed a physical copy and supposedly they never got it when I handed it to the front office myself. We signed an electronic lease and some how that got "lost" too and after all that trouble they threatened to increase our rent by putting us on a month to month when that's not what we signed... honestly just stay away. The pictures are great but that's not what you're actually going to get. read more

One of my friends live in The Aviary and told me to come and look at the apts so I did. I completed the application and paid my fees. The next day Danielle or Kayla tells me to bring me my social so they can verify me. I called them and told them I was on way but it was 5:20 and they closed at 6. She asked me if I wanted a REFUND because I couldn't make it in at 6. I said no because I'm suppose to move in by October 1st. Which is literally a week away so I came in the next morning to bring my social security card in. The next day after THAT Danielle calls again asking me for my bank statements after I already sent them my verifications of paycheck stubs. Which is very odd and honestly I feel racially profiled by these women in this office. Kayla never told me she needed bank statements yesterday and all the sudden they need bank statements? I told my friend who lives in the Aviary apts who is a Caucasian woman she told me they NEVER asked her for bank statements. These people are racist as hell!!! read more

At first when we saw the floor plan we were delighted with the spacious 2 bedroom model. We submitted application two months before moving in. I asked if there would be any surprises towards coming date. I was assured everything would be ready by our move-in date. A few weeks ago I got a call from their leasing office saying they were behind and our move-in date might be delayed. How easy is that huh! Now we have to turn in our keys at our local home and wander around while they figure out when our unit will be ready. I cant get a definite answer nor a definite date of when our unit will be ready. This has been so stressful. As I spoke to someone from the leasing office they quickly expressed to me how our leasing agreement established that they would not be financially responsible for any delays. Of course they would cover themselves! Smh They are very unprofessional and I am regretting this whole move. They dont know how long it will be delayed or nothing! Dont come here unless you are ready to risk losing money!!!! read more

I wish I could 10 stars to the amazing service we received moving into the Aviary! For starters we moved across the country coming from Philadelphia and had to do the entire move virtually as we couldn't get out to Vegas during the application process. We were beyond fortunate to have had Aviary's Marilou as our leasing agent and wow was she amazing! She made sure all of our questions were always answered, (and yes we had many as we've never lived anywhere but the east coast!) She always answered promptly and never made us feel out of the loop or uneducated with what was going on. Once we got on property our BRAND NEW APARTMENT was absolutely stunning. The pictures on the website couldn't even prepare us for how truly wonderful this property is! The pool, the gym, the parking, lounge and lobby and of course our 2 bedroom unit, are all top notch and the staff that comes with it is even better. I could go on and on about how amazing it's been here so far but I truly hope all potential or current Las Vegas residents consider this property as it is most certainly one of Vegas's finest! Thank you Marilou and thank you Aviary! read more

We just got our keys to our dream apartment!! Marilou Morales took such great care of us throughout the entire process and made our dreams come true. We are so fortunate to have worked with her. This community offers nothing but great things and THE GYM here at the Aviary is so cool. You can make your own protein shakes and the machines are to die for!! I cant wait to work out and spend a lot of my time at the gym. The bright lights throughout our apartment is nice and the layout is beautiful. I love this complex! I'm so glad we chose to stay here! If you are looking for a beautiful place look no further, COME TO THE AVIARY!!! Awesome! read more