I truly love living at Avenida. My condo is quiet and peaceful, the community is lovely, and the covered parking is a great perk that many places don't offer. Joe in maintenance deserves a special mention--he is always kind, helpful, and reliable.
There are vacation rental units here as well. Sometimes those bring unpredictable guests. That's more the nature of short term vacation rentals. The long term rentals residents are friendly.
The challenge has been with management and billing. At move-in, I was asked to pay $225 in pet fees, and they'd refund them later when their system was fixed, even though I had an approved ESA. Under the Fair Housing Act, those fees were unlawful, and I respectfully declined to pay them.
Since then, I've been charged pet rent fees across numerous billing cycles, with management attributing the problem to "system issues" (perhaps Entrata). Unfortunately, money has even been taken from my account for pet rent over my authorization.
Despite acknowledging the mistake, management has refused to refund my money, and there are no safeguards in place to keep it from happening again.
My communications are often met with silence, and the last communication was basically "don't call us, we'll call you" when it's fixed. So far, 4 billing cycles in and it's not fixed.
My lease terms are also stricter than most--rent is due on the 1st and considered late by the 2nd, with higher fees (special provisions) -- while other tenants have until the 5th. This feels uneven and unfair.
I want to emphasize that I love my condo and community here. Avenida is a wonderful place to live, but I sincerely hope management improves its billing practices, communication, and fairness. Fixing these issues would make it an outstanding place to call home. read more
