Used this company for a second time within the past five days and once again, service was…read moreOUTSTANDING!! Truck ran smooth, mission accomplished as far as moving to a new home and I am a satisfied customer

I would seriously give zero stars. Let me give a brief experience with this establishment.. first…read moreof all.. my rental was NOT available at the time scheduled. 7am reservations. Did not leave the facility until about noon. Mind you I am paying for a mover. Our first stop was to San Diego and then head out cross country to North Carolina. Wasted a whole day in traffic. Next day (Saturday) truck has issues. Took it to Penske in Arizona. 7am. Didn't get truck back until 2pm. Another day wasted. I have different statements from Penske, I was charged for things I never requested for and have just been back and fourth with issues. I would not recommend using this rental for important and time sensitive situations. I hope others had a better experience than I did.

Cargo Vans (Transit = larger cargo van) are amazing for moving. Cheaper than a U-Haul. Comfortable…read more Ask for Nicolas!! Think talking to staff on the on the phone is a better price than just blindly booking online. I listed prices at the moment below with what we fit and other tips we want to remember. What we fit in our transit van: Larger than normal 3seat sofa, larger than normal love seat, bar table, 8cubed shelving, queen mattress and queen box spring and bed frames with floating shelves, huge flat screen tv, a dresser, large mirror (as big as regular 3seat sofa size), 2 ottomans, art piece and large frames, and bunch of smaller or easier to manuever items. Damages to care about has to be bigger than quarter dent, and scratches longer than dollar bill? Gas needs to be at/more than point when received or get charged for gas. Over mileage will be charged per $x what current price is. Due to covid times, they no longer drop or pick you up (ignore the phone on hold spew). Insurance: If your insurance is full coverage, then that should usually cover your car. Double check in case with specific rental you got. Enterprise Cargo Vans 2020 ford transit-250 cargo dimensions. 2020 ram promaster 2500 dimensions. CARGO VAN price 3/4/22: (prices change daily) - $60/day cargo van, 200miles a day, return back. - $80/day cargo transit van, 200miles a day, return back. - One way trip cost additional $150, and $0.60 per mile over. - Customers can park their car overnight here (gated). Transit Van is a cheaper option to U-Haul moving. Rachet straps needed to secure items. = We paid $203ish for Friday 7am - Monday 7am, transit van was same price as regular cargo due to that day's deal? Or inventory? Changes every day. PRODUCT Price List to rent or buy, as of 3/4/22. - 12ft straps rent $35/day. - Dolly (Hand, appliance, furniture) rent $12-$25/day, $60-$100/week. Buy $240-$400. - Pad/Blankets rent $15/day $75/week. Buy $300, or $15 each. - Stretch film large rent $38/day. - Diesel Exhaust Fuel Jug, etc.. **Highly recommend buying your own set of thick strap shoulder dolly if moving large furniture with another person. We will be back!

Reserved a box truck with lift gate a few weeks in advance for a trade show for our company. The…read moreevent setup date is on Friday, a couple days from today. Guess what, they have the audacity to tell me last minute that my truck I reserved in advance is NOT AVAILABLE! Now, I have to scramble and look for another truck with a lift gate!!! I called them hoping they can assist me in finding one maybe from another branch or ANYTHING, but the dude on the phone didn't even care. They were like " Nope! Nothing we can do!" No empathy. Not even the slightest gesture that they want to help. Zero Professionalism. Zero Customer Service. Where is the negative 1 star when you need it. Thanks guys! You lost a loyal customer of 4 years.

Great quality rentals. The customer service is great and I have only good things to say. Every time…read moreI call and speak with Jesse he is really helpful, quick and goes above and beyond when I have to rent a truck. Bin coming here for years and will continue to come back.

Best rental company by far. Ruby at the front desk helped me out so much. I was in urgent need for…read morea rental and she came through. Found me the truck I needed and called me like she promised. When I arrived, both her and the technician were very helpful in showing me everything I needed to know about the rental truck. Absolutely no rush, even when I arrived towards closing time. My Business @ Victoria's Roses will definitely continue to use Ryder.

We needed a truck for some pick up and deliveries and my wife was told that they did not have any…read more10' trucks so we got the 14' truck. While we were there waiting to sign up for the truck I hear them tell the person next to us that they only had 10' trucks left. My wife did the leg work to communicate with U-Haul so I don't know exactly what was said but I will say this, the price difference between what we paid and what is up on the wall price board [as well as online] are nowhere near the same. I will have to rent the truck next time to see just what the heck happened.

Scam fraud location Amanda has horrible service be sure to look all your paper work for storage…read moreunit location and do not setup autopay here too they charge you in advance for next month,

I have nothing but great things to say about this place…read more Beginning with the staff. I have rented 26-foot trucks from this place each Saturday for the past three months (used to transport band equipment for field show competitions). Every single employee has been friendly, professional, and helpful, and has gone out of their way to make your visit here a pleasant experience. The trucks are well-maintained, prices are very affordable, and though the property is not large, the employees run a very efficient operation and make use of every single inch of space. If you need a truck rental of any size, look no further than U-Haul of Baldwin Park.

They are rude and racist. Came in for propane. You with nappy hair told me his propane refill…read morenozzle is broken and could not refill my tank. Went across the street for gas and watched the same guy fill ya is for 2 other people. Totaling 5 tanks. I came back and he saw me. And tells the guys he's filling for that he couldn't fill any more tanks due to his hose is leaking. Wtf... first nozzle is broken and 5 minutes later it works and now the hose is leaking. That guy is a P.o.S.

Rented a UHaul van from these guys for a work function. I found the staff to be extremely helpful…read moreand the vehicle I received was clean and tidy and ran perfectly. Was not disappointed would use them again in a heart beat.

From the owner: Moving to a new house? Making deliveries for your business? We provide all your moving needs from…read moreUHaul rental trucks to packing supplies, boxes, and moving help. We also are an authorized drop-off/pick-up location for XYZ Global Shipping.

Bad customer service they don't treat you right Lazy…read moreemployees ejay does not do pm right, leave oil filter loose Fidel work is garbage truck is alway coming back to get fix Arron diagnosing suck dosent know what he doing Devin alway on his phone fucking shit up uly and Jason the worst fueler ever they don't clean the trucks and wash them right

Honestly, don't even bother with other truck rental companies (Uhaul, Budget, etc.). Those…read morecompanies are straight up crooks. No agents at pickup locations, impossible to get live operators on the phone, surprise fees after return. The guys at Penske are f-ing AWESOME. They walked me through the entire process, which was a huge relief as it was my first driving across the state in a truck. Even hooked me up with a larger truck without the added cost. But where Penske really shines is their customer service. I originally booked a truck via Budget, but upon arriving at the pickup location, they didn't have any trucks. I desperately called Penske to see if they could do a same-day one-way rental. Not only did a live rep pick up the phone immediately, they even quoted me a price similar to Budget. AND I could pick up the truck within 10 minutes. That's something none of their competitors offer. Special thanks to R. Lira Martinez (found the name on the rental agreement) at this location for taking the time to slowly walk me thru the pickup and drop-off process. You rock.

I made a 20' truck reservation in person a few days in advance, and the service at that time was…read moreGREAT! The day I went in to pick up the truck, U-Haul employee George assisted me. George was extremely helpful, friendly, outgoing, and professional. George went above and beyond in assuring that renting a truck from his business was a positive experience. It was, and I appreciate the great service. Thank you! From the minute I walked in until I was handed the key to my rental truck, the total time spent processing the paperwork was 7 minutes and 3 seconds. It was a quick and smooth process. I used the rental truck for 4 hours to move personal property, and it worked like a champ. I completed my project on time. My experience on this occasion and during my previous three visits has always been positive, and employees have consistently provided top-notch service. It is this amazing service that will keep me a loyal customer of this location, and when I need to rent a truck in the future.

Great workers .. very helpful. Forgot the guys name but he was the best. I have a 10x10 there.read more

Absolutely one of the best U-Haul locations I've ever been to. The Rosemead location was clean,…read moreorganized, professional, and the staff made the entire process smooth from start to finish. The truck was ready on time, well maintained, and the customer service was honestly top tier. You can tell this location is well managed and actually cares about customer experience -- something that's rare these days. Everyone was helpful, efficient, and respectful, even during busy hours. If all U-Haul locations operated like this one, moving would be a lot less stressful. Highly recommend this location to anyone needing a truck, storage, or moving supplies.

Quick and painless service. Used their trucks in my recent move and I would recommend them if you…read moreneed to rent out trucks