THIS CLINIC IS A MONEY MAKING SCHEME. DO NOT GO HERE…read more I called to book an appointment with this clinic and was told yes i can come for a corn removal appointment. When i went this this place they asked me what can they do for me today, i said corn removal. The lady Irene proceeded with the appointment only to inform me halfway through the appointment that i do not have a corn my toe is only pigmented. I was now impressed because why was this not said to me and the beginning of the appointment. I received a very rude call today from the manager of the practice to say that even though i am correct in saying that the lady should of informed me at the beginning of the appointment that it was not a corn on my toe but i still would have been liable for the £50 fee because it is a private practise. Absolutely rude and only care about making money off people. These times are very hard and i only wanted to get rid of this issues with my toe because it was causing me severe insecurity issues and overall affect on my mental health. Sometimes it does hurt when i wear certain shoes. I should have been informed over the phone when booking my appointment that if it does turn out not to be a corn that I would still be charged.

I was really impressed with this clinic. Their staff were very friendly and my laser hair removal…read moretreatments have gone really well. Just wish they were open on Sundays.

Absolutely DISSATISFIED!! Skin was left DAMAGED with white spots lacking pigment after laser hair…read moreremoval treatment!! I contacted support to try to remedy the situation and the clinic manager was sarcastic and rude! She insisted that I had a condition that was on her waiver even though I had the opposite of what she was explaining. Not to mention that a waiver does not protect them against their own negligence. She said unless I sent pictures (of a very intimate area) she didn't believe me. She then said that I had declined to have it assessed by her staff, when actually the UK went into lockdown preventing me from attending. After that she simply stopped replying!! SO RUDE AND UNPROFESSIONAL!! I was not given a refund even for the remaining unused treatments but do not want to return in case they damage my skin further.

Very disappointing experience, left feeling like they're just after your money, and doesn't…read moreactually care about the end result or providing the 'customer satisfaction', as they so claim. Had a tear through injections and after a week there was still no improvement whatsoever, so booked in to go for a follow up to try and top up, but was told that they can only do this at extra charge and completely ignored the fact that the area was still very sunken and with not much improvement, meaning their initial service was unsatisfactory and needed fixing.. but despite the fact that virtually all the other salons offer top ups upon review with no extra charge for such fillers, this particular salon is simply after your money so don't expect them to offer any considerable aftercare, as that is not in their books.. very bad long term strategy, as this certainly doesn't help to land any customer loyalty in the long run as there's so many other places with much much better aftercare and genuine interest in providing results!

Shockingly Unprofessional - A Lesson for My Vajayjay…read more Booking an appointment here was an unnecessarily stressful exercise in patience. I've bought multiple vouchers since July 2024, and previous experiences had to be refunded because I couldn't get an appointment. Somehow I convinced myself I might have been harsh, so I went back for more. My ego piped up: "They've got great reviews, it must be good." Being 52 has its perks -- one being the ability to spot red flags miles away. Each attempt to book was met with delays, outdated forms I couldn't submit electronically, and visits to a closed clinic. I don't have the patience of a saint; I'd usually chuck it in the fuck-it bucket and move on. But with the alleged "genuine" reviews and endless awards they boast about, it beggars belief that the basics of customer care and communication are missing entirely. I've been going to aesthetics clinics for over 15 years -- threads, fillers, semi-permanent makeup, HIFU, tox, Profhilo, boosters, PRP, fibroblast... you name it. I know what's reasonable, I'm a tweakment curious kinda gal .The way the owner spoke down to me wrapped in jargon and self-importance, felt almost narcissistic as though knowledge only counts if she has it. Except the absurdity peaked when I was asked to complete a Fitzpatrick skin type form (for sun sensitivity) for vaginal HIFU a treatment for mucosal tissue. A standard medical history form is fine, but Fitzpatrick? Completely irrelevant. Yet the clinic insisted it was legally required. When I flagged unprofessionalism, the owner sent a long, defensive lecture about rules, awards, and reviews instead of taking responsibility. Customer care was entirely missing just justification and self-promotion. For a business that claims endless awards, it's encouraging for other clinics to know that exceptional service, humility, and client care aren't prerequisites for recognition. Imagine what they could achieve if humility matched their confidence. I got my voucher refunded, but honestly -- why is an award-winning clinic offering endless heavily discounted vouchers? Curiosity killed the cat, thankfully not my vajayjay. Moral of the story: the universe has a wicked sense of humour. My vajayjay is fine, my intuition is sharper, and perhaps I'm already blessed enough. There are so many excellent clinics out there -- don't judge a book by its cover go where you will be appreciated . Good luck

I had a very similar experience with this clinic and felt extremely let down. There is no real…read moreperson to speak to at any point -- everything is handled through email, and the replies are generic, slow, and not actually helpful. It's impossible to get proper guidance or support when you need it. I also noticed that many of the positive reviews seem to come from students who trained there or from people connected to them, rather than from genuine clients who have paid for treatments. This is misleading and gives a false impression of the clinic's professionalism and service quality. My overall experience was poor, mainly due to the lack of communication and transparency. I would advise others to be cautious and look into this carefully before booking anything.