To set the record straight. My real name is Stephanie and this review is based on my own experience and opinions. The owner of this establishment is aware of this review and that I published it. She has removed me from her FB group and blocked me within 12 hours of this review going live. This is NOT a personal grievance, it is a true and accurate account of my experience with this salon.
I have a few regular salons I visit but decided to give
OnCloudNine Treatment a go as it is local. I made a booking on-line (for underarm, half leg, bikini wax
and eyebrow thread) a week before my appointment and called to confirm the day
before. When I arrived (I booked for 13:15hrs), I was greeted and informed the
therapist was running a little late. I had timed my whole day perfectly as I
went into hospital the following day and had lots to do. I was given a cup of
coffee and engaged in conversation. 45 minutes later (now
14:00 hrs) I was greeted by the therapist and shown to the treatment room. I was asked to change into a white fluffy
bathrobe, the only one in the room which didn't smell clean, leading me to
the assumption it had been used previously. The window was open and I could see
outside. I can't remember if there were blinds, if there were, they were fully
open. This made me feel rather exposed, especially when I was receiving the
bikini wax. The equipment used (including wax bath) by the therapist was just
sitting on a chair, not a work station or desk. In my opinion this is unsafe and
highly unprofessional. The therapist herself was very friendly, although she told
me all about her previous client and the treatment she had received. I started
to wonder what her next client was going to hear about me!! The treatments were absolutely fine and the
therapist was efficient. Probably one of the best bikini waxes I've had for a
while! In total the session lasted just under 30 minutes. The total cost was £83 a little more than I usually pay,
but I was aware of this at the time of booking. This is where it gets interesting As it transpires, the
owner of this establishment (who I believed was the receptionist at the time
and she never corrected me even when I asked if 'the owner' decorated the place
herself) and I have a few mutual friends. During the conversation we had in the
waiting area we engaged in polite small talk. I thought noting more of
it. 2 weeks later I heard TO MY HORROR
that the owner of this salon was repeating and embellishing our conversation to
other customers and friends. Although
I can see they are trying to move away from the overly clinical look some
places offer, I feel that it their décor makes the establishment look too
shabby chic rather than comfortable. I found the integrity and professionalism of the owner to be
appalling. The treatment room was lacking in equipment, comfort and cleanliness.
The staff lack client discretion and confidentiality and the prices are far too high for the
standard of the salon. read more
