I had to post a review of this place as Ive had very different experiences of The Retreat.
I've used The Retreat for about 18 months now, so have used it when the reception was 'dark and gloomy'. Don't understand how someone could say that as the entire front of the place is glass so it lets in loads of light, there is no way it could let in any more!! I have always found it clean, bright, and welcoming, and wouldnt say it needs a facelift at all.
To be fair, yes, Archway isn't the swankiest of areas to say the least (I think sometimes I have seen the salon, whether directly from them or not, saying they are in Lower Highgate - LOL) but I find it more than adequate for what they are doing.
I just went for a Hollywood and the lady was awesome, super friendly, but not just chatting shit - really empathetic and chilled out, yet fast too - the treatment room was warm, (and I get cold SUPER easily), more than fine size for the job in hand - and really it couldnt have been any better.
I also use the sunbeds there and have very rarely ever had to wait - the Hollywood I just called up earlier today and got an apt right away, so whilst they seem like they get a fair bit of business, they never seem too busy to welcome you.
I was also asking about electrolysis and they took my number and said they would call me ASAP when they have found a new person to do that - which just makes me feel valued.
They also have loads of deals on - for example my Hollywood just cost me 15quid - and sunbeds if you have a course and use them during happy hour are great value too. - 17p a min on the longest course on happy hour.
Ive always found the people in there to be really down to earth, chilled, but professional and really cant recommend them enough. read more