I dined with you last Saturday evening 20
October.From my point of view, the two staff whom we
encountered gave me the impression that they were not pleased to see
us.Dead Pan, Matter-of-Fact and no measurable
Welcome greeting.Two of us ordered the Meat Pie with the
Moonshine beer.Wonderful! The appearance of the pie was
mouthwatering; could even have been hand-crimped pastry.The realisation was a million miles away from
the anticipation. The content was appalling.Sizeable pieces of gristle were found in both
pies and the rest of the beef was very down market.Not at all appetising; indeed very offputting
from its texture and odour. In the interests of not creating a fuss I
tolerated the fare but made a mental note of NEVER AGAIN.
When the gristle was drawn to your attention
there was no alarm expressed almost as it was par-for-the-course for
you.Sorry about that was all that was cast over
your shoulder as you walked away with the evidence. I was
seething.The least that I would have expected was an
abject apology as some form of damage limitation. But no,
nothing!In such circumstances is it not customary to
make some gesture of asking what you could offer to make amends in some way? I
am not on the cadge for a free meal nor my money back and I would probably have
refused it if your reaction had been sincere especially IF you had
clearly demonstrated that you would take up the matter in the strongest terms
with your Supplier. Because it was an unbranded 'catering quality'
product, I have no means of reaching the Supplier and, if you do not do so,
they are likely to continue to serve up unwholesome fare. Tell me who they
are (if you dare) and I will let them know how to insult an ultimate customer
with a product which was the centre piece of the meal with a price tag of £11
(in this case 2 x £11) OR change your Supplier to another who will help you to
retain your clients. Sincerely, Frank Segdoe, erstwhile career with
a National Branded Pie Manufacturer read more