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The Aesthetic

5.0 (1 review)
Closed • 9:00 am - 4:00 pm

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3 years ago

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Kyle Farr Aesthetics + Wellness - Initial tattoo

Kyle Farr Aesthetics + Wellness

(27 reviews)

$$$

I have been going to Detroit Aesthetics also known as Kyle Farr Aesthetics since 2020. I originally…read morefound this med spa when trying to find a local facial person that specializes in hydrafacials. I was lucky to find Jamie! She was kind, understood my goals, and knew how to address my needs. In addition to hydrafacials, I had multiple treatments from ViPeels to lash lifts. JoAnne was my go to person for lash lifts. In early 2023, there was a lot of change. Jamie and JoAnne left and I was told prior to my appointment that both individuals were no longer with the company. I was transferred to Nicolette who was sweet and just as knowledgeable as Jamie. Prior to Jamie leaving, I had plans to do aerolase for my rosacea. Since Nicolette was trained and capable, I got a quote from her, which included my face, neck, and chest. She recommended that I wait until the Fall without pre or post sun exposure. I finally scheduled my appointment with Nicolette. I was greeted by Kyle who let me know that he would be providing my treatment. I assumed that Nicolette was sick and he was covering for her. After my treatment, I followed up with Kyle since I only received the aerolase treatment on my face. He let me know that Nicolette misquoted me and that face and neck were two treatments. Additionally, I was told that the price of treatments increased as well. The quality of treatment was good, but I was disappointed in the lack of communication prior to my appointment. I wasn't told that Nicolette left. I wasn't told that there was a price increase. I wasn't told that what I agreed upon with Nicolette changed during my treatment with Kyle. Without my inquiries, I would still be in the dark. I received quotes from multiple med spas prior to booking. Each quote was given to me verbally and in writing including my quote from Kyle Farr Aesthetics (written on my brochure and via text). Kyle wasn't the cheapest compared to the other quotes, but since it included neck and chest for the higher price, I went with the relationship I have already established. I'm the type of person that doesn't just get a quote, I put everything in a spreadsheet, evaluate the pros and cons, and then makes a selection based on the data I have. I did this with my selection for aerolase too. Unfortunately, there has been too much turn over and lack of communication for me. As a customer that has been going here for years and received the quote in writing, it's disappointing that the changes occurred without any communication nor will it be honored. Since I paid for a package, I finished out my treatments, but I will not be coming back here. The new location is beautiful and I received quality treatments, but this is not the type of place I want to support if I can't received clear communication through all the change this facility is going through.

I wanted to like this place but seemed very unprofessional. Kyle came and went in and out of the…read moreroom about 10 times, treatment didn't seem to last and was the first time I had an uneven result, and paid twice the amount.

The Aesthetic - skincare - Updated May 2026

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