Latest 2 Encounter is dealing with an answering machine then they follow up with a text that says…read morethey will get back to you. I have left 2 detailed messages last week. No one has called back or text. I was told every month I would get new nose pieces for the CPAP machine automatically in the mail. This hasn't happened. I also. Need filters for the machine What a lousy company this has been in so many ways. Should be so easy.

Wish I also could give no stars. My electric wheelchair broke. After 3 weeks I'm still waiting for…read morethe part. If I could pay for it myself it would be here in 2 days. I asked the person in the store what I'm supposed to do, and he said it could take months. They do not care if you have to lay in bed for months while they do nothing. I asked if I'm supposed to lie in bed for months. Their response, "as long as it takes."

I have been a customer of Lincare for years and recently went on vacation in Maine. My local…read moreLincare provider hooked me up with Jaimie at the Hermon office and it was the best thing ever. Jaimie and his staff were so accommodating from start to finish. They went the extra mile to make sure I had oxygen for my entire trip, not just when it was convenient for them to drop off. If you need any oxygen supplies or equipment, contact Jaimie at the Hermon office. You will not be sorry. I will contact them again on our next visit to the beautiful state of Maine. Shelley, Wisconsin

If I could give negative stars I would. This company has possibly the worst customer service! Do…read moreyourself a favor and stay far away from them if you care about yourself or your loved ones. My elderly frail mother is on oxygen 24/7. She has to use portable oxygen to get to her doctor's appointments, radiation, and chemotherapy. She uses up her oxygen supplies quickly. I have to call them every month for refills and when I do, I am put on hold forever. Many times after a 30- 60 minute wait, someone will answer but then hang up! So, I have to call them back only to wait the same time again. Last week when I ordered her supplies, they were supposed to arrive that Thursday. The supplies were never delivered. Back on the phone to call and find out why the oxygen wasn't delivered and ask for it to be delivered ASAP. That call when as expected; it took 35 minutes to get through to be hung up on. I called back, and this time it was a 51-minute wait. Finally got through to find out they changed my mother's address back to a place she hasn't lived in for over 7 years! To get that fixed, it took over an hour! Supposedly she will get her oxygen this week. Please go with a different company! We are changing companies for sure!!!

I got a CPAP here. It didn't benefit me. My problem. When I returned it, the owner threatened that…read morethey could pull my driver's license because I was returning it without a doctor's note. This is the first and only time a service person has threatened me. My doctor sent them the order to discontinue use. But the threat to take away my driving privilege sticks with me. This is not a reputable company.

I'm having extreme difficulty getting anywhere with this company. I moved up here and all I want to…read moredo is set up a place to get my c-pap filters and a new hose now and then. It's taking forever for "Robin" to decide if I'm worthy of their business. She claimed she didn't have the paperwork from the place I used to get the supplies but I called the old place and they told me exactly when they faxed it to Coastal Med Tech. When I told her that, she said she'd have to look it over and then she'd call me back. Three days later, I'm still waiting for her to look it over. I'm done. I'll try elsewhere.

A nice privately owned Drug store. Never wait in line to get your prescription. A great place to…read moreget your vaccinations too.

Personal interaction! They actually answered their phone, provided correct information, and were…read morehelpful in person.

Rotech in Hampden delivers exactly what you want from a respiratory care provider: fast service,…read moreknowledgeable staff, and people who actually follow through. Every time I've needed help with CPAP or BiPAP equipment, the clinicians have been thorough and patient, taking the time to explain everything clearly instead of rushing me out the door. They respond quickly when issues come up, and the home visits are professional and respectful. The team knows their equipment inside and out, and they make the whole process -- setup, troubleshooting, and ongoing support -- a lot easier than I expected. If you need respiratory care or PAP therapy in the Bangor/Hampden area, Rotech is reliable, helpful, and absolutely worth recommending.

The Hampden Maine office is extremely rude and unhelpful. I have disputed the medical equipment…read morethat was delivered several times. Now it's broken because they did not deliver the necessary equipment for my husband's size....and it will take 2 weeks to get new equipment....meanwhile my husband keeps cutting his feet on a broken footboard.

Tried to use this company however they do not answer the phone. They blame my Drs office saying my…read moreDrs office says I am not in their system and they are rude. Rude and incompetent just like Coastal Med Tech. Not only that they exaggerate claiming to call my Drs office every other day. Both terrible run business in medical supply.

Question everything this business does! They are scam artists of the finest kind. When I had my…read morefirst meeting I was told the machine was x dollars. My insurance has paid almost double that amount and they are sending my account to collections because they say I still own nearly 1/2 of the original amount. Oh and when it goes to collections they add a 35% collection fee. Disgusting and despicable, in the middle of a pandemic when breathing is an issue and they pull this kind of bullcrap. Do NOT trust these people!

they have the monopoly on certain items in this area and they treat their customers hence. I've…read morebeen forced to deal with them for 3 years and the pattern repeats. Most recently: they told me one reason for a denial and my doctor a different reason, nearly 2 months after my prescription so I must begin the process anew!