Folks, it is hot out and you know the ole ac goes out at the least convenient times. Please if you live in Glynn County and surrounding areas do not call The AC guys. Someone from.their company installed this part on my ac approx two years ago. Two competitors confirmed it caused a slow leak of refrigerant. Fast forward two more years...they charged me $120.00 to roll a truck, without disclosing tje fee ahead of time. I did write the check, so shame on me, but I put a sto payment on the check because they did not disclose the truck roll fee and I found out I had been frauded on previous service. I called immediately to tell them I was putting stop payment before they even submitted it to the bank. They said they would let ow ers know and I never received a call. Then, I received a statement and sent an email detailing all the reasons why I was not going to pay including I never received a confirmation call they were showing up.
Last night I got a bill in the mail, and called in. It was after hours and I was told no way to reach the owner...guess that was wrong Rob did follow up a couple times until I had ti.e to call him back. Here's where it gets crazy, hes blamimg me.for not wanting to pay for crap service. He told me he thinks I don't want to pay because I didn't get result I wanted. Funny thing is I did pay, and less too because one of his competitors waived his hourly to refill the freon because I was duped by ac guys.
Here was what AC Guys offered me: Well you have a freon leak dont know where it is, could last couple weeks, couple months, maybe a couple years! We just can't know unless you have someone else come out and trace the leak...and it was a leak their guy caused.
Maybe I should charge AC guys for putting the wrong part on the ac. Maybe I should send a picture of the wro g part they installed to the EPA.
For Rob's part...when I told him I would post on socials he said he would respond...these guys are now a franchise group with franchise fees and overhead. My opinion stay local for trades, away from franchises,
Go ahead go to AC Guys website, zero, none, nada about truck roll fees. Book appt with them online...same thing, nothing. They dont say a damn thing about it until they get ready to leave, and then blame customer for letting them in (because I did have several others coming that day...none charged me to roll a truck) in the first place.
So do what you want Nottinghill but as for this dude, never again! Looking back, wished never ever gave these dudes money to put the wrong part on my system, which is what caused this service request anyway. read more