I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

Most UN Reliable heating & air company I have ever dealt with! They install the lowest quality…read moresystems available and then expect YOU, the customer, to contact the manufacturer when it comes to the warranty that RELIABLE sells!!

The name of this company should be UNRELIABLE! I called on a Monday for AC service and was told…read morethey would be at my home the next day Tuesday, OK. Tuesday came and went No One came and No One called. Wednesday morning came and went, still No One came and No One called. Just after noon on Wednesday I called UN-Reliable to see what the story was and was assured that someone would be out that afternoon. You guessed it, No One came and No One called. I would not recommend these clowns to anyone!