It can't be easy to run a nursing home, but the people who work here do a wonderful job, and they…read moremake it as warm and welcoming as I think it could ever be, realistically. Just in terms of the kind of services it offers, it takes medicare, so it's not one of those privately funded places that only rich people can get into. But that also means there is a waiting list. Secondly, there are shared rooms and private rooms, but there are curtains around each bed providing at least some privacy for the residents. But the place is cheery. It has a cat, and there are always decorations up for the nearest holiday. Dinners are held in the chapel altogether for the residents. I can tell they make a real, and consistent effort to keep the people there happy. And healthy - the nurses are extremely attentive and very good about reporting any concerns to the family. It is a place that combines the good bureaucracy that is needed with excellent service. I get the feeling that they have pride in their already wonderful reputation, but they also care for the residents at a basic human level.

My brother is at pine knoll nursing home. The five stars is for Ronnie. He is my brother's…read morecaregiver. I met Ronnie and I can see why my brother is happy with him. He is very attentive and caring. My brother is blind so he needs extra care. There's another woman named Mary, she gave us access to the outdoor patio which was really helpful for us so he could get some exercise. I appreciate the staff keeping an eye on my brother even though they are not used to dealing with blind people. They always make sure to keep him clean and as well as his room. Thank you very much for all you're doing for him

I have had chronic pain in my hips, groin, and back for years following a burst appendix, and I had…read moregone through many different treatments until I finally discovered that pelvic PT was a thing, and to find a place that also saw men (most places I looked at were for women only.). To say that my experiences have been life changing would be an understatement. It's take a long time and it's been slow going, but decades of spasms and limited mobility are finally subsiding. I saw both Kim and Melissa, and both of them gave extraordinary care and guidance. I still have some issues that I'm dealing with them, but we've peeled back so many layers of the onion that I can see the end in sight. Thank you so much for all the staff in having a place like this available. Men have pelvises too!

Lizzie made a big difference in the quality of my sleep. She was a good listener and very…read moreresponsive to my questions and concerns. Her explanations were clear and concise and she created an at-home program I can stick with. I recommend her highly.

I was a patient at the CareOne facility in Lexington for a little more than three months while…read morerecuperating from a broken ankle in one leg and a serious infection in the other leg. My overall opinion of the treatment I received was excellent. The nursing staff provided outstanding care seven days a week. Experts from other local hospitals would visit when a second opinion or another level of expertise was required. The therapy department at CareOne in Lexington has a well-deserved reputation for effective treatment and results. Both the physical and occupational therapists excelled at setting goals for me and working diligently to help me achieve them. The food was surprisingly good. The kitchen staff records your preferences and needs when you first arrive and three times a day, they provide nutritious and enjoyable meals. There are always several choices to choose from. Special note has to be made here for Mark, the recreational director, who is amazing. He knows everyone's name in this large facility and always has a smile while he engages patients with endless games, movies, special holiday events, and even live music once or twice a month. The last performer I heard before I left was a well-known Elvis Impersonator and he put on a fantastic show! Mark's loving and upbeat personality is a powerful medicine you can't dismiss. I also want to single out the executive director of this complex facility, Ryan, who has skillfully hired some of the best nurses and aids in the area. While I am certainly glad to be home and walking on my own two feet again, I miss some of the wonderful friendships I enjoyed at CareOne in Lexington. Also, getting a warm breakfast served in bed every morning at 8 a.m. was nice, too!

Our family had a deeply disappointing experience with this rehabilitation facility, particularly…read moreregarding communication, discharge planning, and the lack of consideration given to our concerns about our father's safety. I am my father's health care proxy, and my sister and I were actively advocating for his well-being and trying to coordinate appropriate care. As instructed by the hospital before his transfer, we contacted the facility on the day he arrived to communicate our concerns and arrange a meeting to discuss his needs, safety, and questions surrounding his decision-making capacity. Instead of feeling heard and included in the process, we felt dismissed and left without meaningful communication. We were especially alarmed when we learned that discharge was being planned before our scheduled meeting with the care team could take place. Our father had no belongings and no way to get home, yet these basic logistical concerns did not appear to have been adequately considered. Communication with us seemed to be cut off until it became clear that he had no means of getting home. Rather than having a productive conversation about his care needs and safety, I was questioned about whether I understood the financial implications of keeping him at the facility after discharge. As his health care proxy, I was trying to ensure that his needs and safety were being taken seriously while we worked to clarify his decision-making capacity. Having our concerns met this way was incredibly upsetting. Families should not have to fight to be heard when raising legitimate concerns about a loved one's safety. We expected clear communication, collaboration, and thoughtful discharge planning. Instead, we were left feeling dismissed and unsupported during an already overwhelming situation. I hope management takes this feedback seriously and examines its communication practices, family involvement, and approach to discharge planning, particularly for patients with complex needs. Patients and their families deserve to be treated with compassion, respect, and transparency.

CLOSED! I had a great experience with John. Took a break. Unfortunately when I called the office…read morethey said the office was closed due to retirement. I was very surprised by the fact that no notice was given.

John and Melanie were great in helping me resolve a nagging neck pain I had. The exercises and…read moreposture recommendations helped me get relief. Will highly recommend them if you are looking for PT services

I had an excellent (5 star) experience at Baystate PT in Burlington, ma. As a senior, I needed…read moretherapy for back and neck pain. Matt worked with me on exercises to strengthen those areas and to relieve discomfort. He taught me many things I can do for years to come. The PT program was personalized to my needs because he listened! The staff is friendly, helpful and efficient. I highly recommend Baystate PT in Burlington, ma. Bonnie T.

This is way overdue. I was a client at B.S Burlington, MA 2022-2024. 2-3 days a week. Brittany…read moreRocco's Phenomenal service and dedication to her clients really makes the difference. Not only did She detect issues that the doctors were not pointing out, Brittany was able to come up with effective solutions to soothe or make the problems go away completely. Unfairly she wasn't able to begin working on my broken foot until months after my crucial injury. I'm sure if she was my first P.T we would have definitely had better results and understanding about the real problems sooner. Overall Brittany's professionalism even rubs off on her interns who I thought already graduated and were working as full time P.Ts. In addition I want to thank the staff and Interns who I had the pleasure of meeting during my time there. Amanda who eventually took on the role of treating me as an intern during my second term in 2024. Michelle, Rachel Samse, Kevin Myren, Mat P, Chris M, Victoria T, Kaitlyn W, and Rudy the Dog. Thank you all for your support and service.

Left my nana to die essentially. I visited to find her (she had dementia) scratching her arm down…read moreto almost the bone while the hatian staff workers talked amongst themselves and paid zero attention to the patients. This place is worse than a state ran facility

From the owner: Belmont Manor is a community leader in providing quality-driven post-acute and long-term care…read moreservices. We are committed to providing a continuum of care in an environment that promotes optimal functional ability, interdisciplinary care, and the integration and provision of community resources and education. We promote a challenging and professional work environment through on-going staff education and Continuous Quality Improvement programs, which meet the needs of an ever-changing health care population. We provide inpatient medical, nursing and rehabilitative care for individuals who are unable to live in an alternative community setting, but who do not need the diagnostic or surgical services normally provided by acute care hospitals. We are dedicated to improving the quality of life for residents by assisting them in achieving their maximum level of independence. This is accomplished through supporting resident's psychological and social needs, maintaining resident self-respect, providing a home environment and respecting resident needs and privacy. We provide rehabilitation and health maintenance to each resident as deemed appropriate by the interdisciplinary health team: this includes nursing, physical therapy, attending physician, occupational therapy, therapeutic recreation, dietary and social services. Everything we do at Belmont manor is for the purpose of enhancing the quality of life of the residents.

C-W took superb care of my mother-in-law for 20 years until she died at 102. The staff always…read moreseemed very warm and caring, and she was always well dressed and clean. They had regular activities in the memory unit every day, and encouraged the residents to take part in any way they could. They managed her transition from independent living to assisted living to memory care while preserving her dignity.

My Mom is a new resident at Winchester Nursing & Rehab. My family and I are so grateful to find…read moresuch an incredible facility. The nursing staff is so nice. Every person has been caring, compassionate and understanding. In fact, everyone that we have encountered from the front desk to the kitchen to the management team have been incredible as well. We couldn't be happier with the care our mother is getting. We truly feel like she is in the best hands and it is a joy to see her enjoying everything from the food to the daily activities to making new friends. Thank you Winchester Nursing & Rehab for making this transition for my whole family, especially for our Mom, so seamless and pleasant.

Horrible. You ring the call bell for the aide to give you the bedpan. One will come in, shut off…read morethe call light, and say they'll get someone to help you. 20 mins later another aide will come in & say the same thing. You're left to lay in your excrement for 40 min. This was not an isolated incident. ​I asked everyday for 19 days them to give me a shower. They said they were too busy. Thank God the next day was my discharge date. I don't recommend that place to anyone. I was discharged not only with my discharge papers, but also with the discharge papers of my roommate. I could go on & on with the neglect. This place should be CONDEMNED !

Paul is truly head-and-shoulders above the average physical therapist. He's attentive, patient,…read moreand very thoughtful, not to mention being truly knowledgable about latest techniques and research in the field. I was able to make my first appointment quickly, could contact the office easily via email or phone, and other requests were always accommodated with ease. My only reluctance writing this review is a selfish one - Paul's reputation is going to lead to his schedule filling up. But Paul deserves it!

Paul is really knowledgeable and very helpful. Highly recommend. He was very thorough with his work…read moreon my hamstring tendinitis.