I have to write a negative review for this vet clinic as my experience was not a positive one and rather weird to say the least. My cat had one slightly ingrown nail and I initially booked a visit to another vet clinic for claw clipping but they called the previous one, Thameswood, and the latter persuaded me to swap back to them which was clearly a mistake. Firstly, the price agreed in another clinic was £20 to clip my cat's claws, I explained the issue and the other place said they would do their best to help being ready to gently take out one slightly ingrown claw as long as it was not infected. Thameswood called straightaway and said they would do it for £35 if we come back due to knowing the history of my cat, not sure why I agreed to this, possibly due to the history situation, but they charged me in the end £50, a consultation price, not the agreed price, so they overcharged me without asking if I agree to this. Secondly, after a 5 minute job of clipping nails the the nurse came out to speak to me in a condescending and patronising tone trying to shame me for overlooking the issue, even saying my cat's paws will be amputated next time which was clearly an exaggeration and was not appreciated or was necessary as I came in to a vet clinic for a reason and expected a professional service which I could have done myself should my cat not bite or scratch during the process (she is also not a fan of claw clipping). Thirdly, my cat was infected with fleas after the visit as she started to lick and scratch straight after we visited the clinic, so this place is not disinfected for this issue and now I have another issue to deal with at home. Overall, a rather unprofessional and overpriced service and no customer satisfaction nor for the owner, nor for the cat as she has fleas now. I do hope that the manager will take notice of this feedback and take necessary measures to avoid such dissatisfaction and problems for the pets and owners going forward as it is not nice to be treated like that. I would demand a refund or sue if the issue was bigger.. read more

We took our beloved Cockapoo Teddy as she was not feeling herself at all and has a history of eating anything and everything. She went downhill very quickly and had to visit an out of hours service as well due to it being the weekend. She was operated on there and then transferred back to the Purton Road surgery, where she was kept in for a further five days . I cannot express how amazing the staff have been looking after her. We really thought at one point that we would have no option but to put her to sleep. We felt thoroughly supported all the way through her recovery and they showed so much compassion, love and dedication. An amazingly caring team of people. A very special mention to Tanya. We can never thank you enough. You really were Teddy's guardian Angel. You have an amazing way not only with animals but also people. We'd also like to thank Nick for his knowledge and guidance. Another special mention goes to Jess and Dani and Lizzie (and anyone else we've forgotten to mention) who were the most amazing nurses, caring and looking after Teddy. Again we can't thank you all enough. We will be forever in your debt. read more