Had a bad and superficial massage with hands just randomly touching the back without working any muscle, I attempted several times to explain that the neck was in pain and needed proper work, she constantly shifted from pouring a bit of oil, covering me with a towel, and weirdly squeezing in her elbow sideways my neck, nothing was done at all, no muscle massaged at all. I gave up trying to explain as she clearly didn't know what she was doing, so I politely stopped the massage and walked out the room. I had hundreds of Thai massages and know very well what to expect from one, this level is one of the lowest I experienced.
I attempted to explain it at the reception and here is where they took it personal instead of professional, one person sitting on the sofa jumped in the conversion pretty offended saying she didn't believe me because she knows her well, the other said just to pay and it's ok. The one who gave the massage was dismissively laughing and shaking her head. They made no effort in trying to understand a customer's complaint but rather just go on dismissive-confrontation mode and get rid of me by showing me the door. read more