I know someone who went here....This place made her wait forever, took every xray possible, then…read morewas not only rude, but then told her she had nine cavities, needed a tooth pulled, needed two crowns and had gum disease. She declined the work and went to another place. NONE OF THE WORK WAS NEEDED.

They supposedly ordered my Invisalign in August and now it's October and still don't have it. I'm…read moreat the end of having to wear them and now they are saying they are having issues with the lab. This is bs. I have been told several lies and I'm so sick of it. My dentist left and I supposedly got a new dentist that I have never met. I have only talked to her assistant. I have went by there and was told that my other dentist made a mistake on my trays and that I was missing a tooth on the bottom which that is a lie. Another tooth will not fit there. They need to get their act together because when this is over with I'm changing dentist and I really liked going here.

I've been a patient of this group since I was five years old and I couldn't recommend a better…read morepractice. Everyone is always friendly and efficient, the facility is nice and state-of-the-art.

Me and my husband have been going to this dentist office for one year. We lived in Belmont, moved…read moreto Charlotte, and still take the drive here! The staff is so friendly and had no issues helping get my previous dental records. As soon as I check in, someone is calling me back. The waiting room is really comfortable and has free beverages. The cleaning offices have televisions and windows. Really nice environment!

The first time I did my review I did it at the wrong location The location I actually needed to do…read moreit on was the Gastonia location. In my opinion, if you are looking for quality Care, this is not the place for you. I have had my dentures for nearly a year and they still do not fit in the making of my dentures The top set was given a soft lining and the bottom set is uncomfortable and it doesn't fit. I have been going to them trying to get this straightened out for the longest. My appointments have been canceled and rescheduled over and over as though I don't have other appointments that I need to keep. Dr. Murphy is a good doctor but apparently he is spread too thin because he's either at another one of his locations or he's just not at the Gastonia one. I also think his office manager at his Gastonia location is not too informed with what is going on as far as the doctor and his scheduling. As for me, I am very dissatisfied with this business and I feel that they don't really care because I have voiced my concerns to them personally. And if that's the way they feel losing one patient may not affect them. But when one turns to two two turns to three and three turns to four and eventually their business is losing business. They will start caring then and then it may be too late.

​Despite great reviews, my experience here has been a costly nightmare. After agreeing to a $9.5K…read moreplan for extractions, implants, and crowns, I dealt with a failed implant, month-long delays, and major hidden fees. I even burned a PTO day for a scheduled surgery, only to be told in person it wasn't covered and would cost an extra $3.3K. Later, they charged $450 to tighten a crown loosened by their own treatment while delaying my care. ​The staff is polite, but their profit comes before patient needs. I'm finishing my prepaid work and leaving. 2/5 stars.

Awesome Dentist and staff...they're all fabulous ppl and professionals. I used to be EXTREMELY…read moreTERRIFIED OF ANY DENTIST & he/the staff (Cora) were wonderful. I was first sedated and I was still nervous but when I went back for a few CAVITIES to be filled...I done just fine. FYI: he finds CAVITIES that you had zero clue about because he finds them in time before they have a chance to get bad. I had literally just been to another dentist in New York in June and was told I had no CAVITIES but 6 mths later...I have them. He shows you with a camera that way you know that they are there. I trust few ppl in general but I trust him and I reside in NY BUT WILL BE FLYING BACK AND FORTH BETWEEN NORTH CAROLINA TO USE MY NC DENTIST

I once was wary of dentists but with this team being first-rate in care and technology i am a…read moreregular! ...."Loook Ma, no cavities!"

I have been going to this dentist for about 14 years and this is the only place I trust with my…read moredental work. Very clean and sanitize . The staff is amazing

We have been going here for 5+ years. My wife went to her appointment, she was told she didn't have…read moreinsurance. She called l ed the insurance carrier to verify she had insurance, which she did. While on the phone with insurance, the insurance carrier said he would talk to them to verify insurance, but they didn't want to talk to them. They also told my wife that they had already canceled her appointment. We will be looking for new a dentist. I don't know how they came up with the name "Friendly".

My husband, several friends, and I have been proud Kelly Dentristry patients for almost two decades…read morenow, and we could not be happier. One side is Dr Alice Ann Kelly's practice, and on the other side, Dr Will Kelly practices. We are patients of Dr Alice Ann Kelly. The entire staff is stellar, from Ellen at the front desk, who is the appointment scheduler and jack-of-all-trades, to each dental assistant and hygienist, to the amazing Dr Alice Ann, the care is second to none! Kelly Dentristry uses state-of-the-art equipment and even have a dental lab in house, so many crowns and other dental appliances are made on the spot. They are gentle and caring, and we truly look forward to seeing everyone when we do our six month checkups and cleanings. It is a medium to small practice, so it is intimate and they take excellent care of their us. Quit dreading going to the dentist, make a change and join the happy Kelly Dentistry patients!

I really like and recommend Will Kelly III! He was my dentist for several years until my health…read moreplan put his office out of network. His office staff is very nice and attentive to my schedule as we as Will being such a great dentist and Guy. I can a lot about him and his customer service but I'll just mention one detail. Before I went on vacation my filling came out on Thursday, if you know dentist they rarely or never work on Friday. I searched the internet and found dr Kelly and he was able to replace my filling the next day. I've been with him ever since and he does great work that lasts. If your insurance allows you to use Will Kelly then please look him up.

I am probably the one and only person that likes to go to the dentist. I love having my teeth…read morecleaned, and having procedures doesn't bother me. I have probably some of the worst genetics and results of medications teeth could have. I had one pulled last year, and a cleaning. I found the office to be wonderfully clean the staff super friendly and nice, and for the first time ever I did not have dry socket! Recently, the office called me, they needed to reschedule my cleaning appointment. The woman on the phone apologized profusely, and I said that truly in this climate it was not a problem, I am happy to wait so that someone more urgent can get in. Apparently the woman had been getting horrible comments when she had to call other patients, all kinds of cussing and yelling at her. I told her I was very sorry to hear that, and she will never find that in our home, we understand these things, and anything we can do to help the effort we will do. I thanked her and the Doctor for being IN the office doing the work. She said I made her day, just because I was nice to her. People, if you glean nothing else from my review, please take this away: we all need to be kind to each other, we need to respect each other, and we need to have patience for our professionals who are risking their own health and safety for us. Please be kind.

I'm extremely disappointed with how my appointment was handled…read more I scheduled my appointment on August 24 for September 3 at 3:00 PM. Between then and my appointment, I received multiple confirmations. A text and phone call on August 24, a text and phone call on September 1, and another text confirmation the day before my appointment. With all of those confirmations, I had every reason to believe my appointment was set and that the office had everything correct. Then, on the day of my appointment, I received a call telling me that they could not see me at my scheduled 3:00 PM time because someone had booked me incorrectly and asking if I could come in earlier. I work, and I specifically took time off to be available for this appointment. What makes this even more frustrating is that I didn't even receive 8 hours' notice that THEY needed to change my appointment. What really bothers me is the double standard. Patients are expected to provide at least 24 hours' notice if we need to cancel or reschedule, and otherwise we can be charged a $50 cancellation fee. Yet the office can change or effectively cancel a patient's appointment with less than 8 hours' notice because of an error on their end, after repeatedly confirming the appointment, and there is no consideration for the patient's time or inconvenience. I understand that mistakes happen, but this was not a last-minute scheduling issue that nobody could have known about. The appointment had been confirmed multiple times by both text and phone. There were several opportunities to catch the scheduling error before the day of the appointment. And being the day before a holiday weekend, it honestly left me wondering whether the office simply didn't want to keep a 3:00 PM appointment that day. Whether that was the case or not, that is the impression this situation gave me. My time is just as valuable as theirs. If patients are expected to respect the office's cancellation policy, I believe the office should show the same respect for patients' schedules. Very disappointing experience, especially before I even had the opportunity to become a patient.

I cannot say enough great things about this clinic. I had not visited a dentist in, well, WAY too…read morelong, and so I was looking at two fillings, a crown and a DEEP cleaning on all the choppers. I was actually taken in early for my appointment, and the hygienist got to work immediately numbing me and getting set up for the cleaning. I won't go into the gory details, but when Dr. Benning got to work on the fillings and crown, he and his assistant worked like a well-oiled machine. There was no wasted time, and not once did I see anything that looked even remotely like miscommunication between the two. This morning, after all that work, I have no pain whatsoever. Amazing. Oh, and while I have dental insurance, the work involved was a bit more than it would cover. Hello, interest-free payments!

My dental plan had this as my preferred dentist (even though it's at least thirty minutes away from…read moremy home) but I went to get back in touch with a dentist and I'm pretty glad I did. I found the office very neat and clean and everyone was extremely friendly. I've been to some bad dental offices in the past that left a bad taste in my mouth, but I didn't get any bad or condescending vibes from the staff here. Once again, a super nice and friendly staff with great communication skills. They actually had a dental assistant who was very friendly and introduced me to each person as care was being given. That was actually a very nice touch and I felt very appreciated. They also had someone from billing sit down and explain to me what my insurance covered and talk about payment plans. If you're unsure about where to get dental care or haven't been in awhile, I imagine this would be a pretty good place to start.