I will try to relay the facts and keep the emotions in check.
I went to see Kylie B. on 3 separate occasions. The 2nd time that I went, I was so pleased that I posted on social media. I also took my husband in for a haircut. (He was less than thrilled but this did not deter me from a 3rd visit.)
On this 3rd, most recent visit, I trusted Kylie to take my long hair above my shoulders and put a lot of blonde in it. As always, I relayed my wishes to steer clear of brassy/hydrogen looking orange shades but emphasized the importance of covering the few gray areas (particularly at front hairline). And, since I was going short for the first time in a very long time, I also joked, "Please don't give me a 'Karen' haircut." ;)
When my hair was "done" the gray at my front hairline had not been touched. I asked her what we could do about this because I had no intention of leaving with any gray (this is the whole reason that I've started coloring my hair). I, again, showed her a couple of photos of women with light pieces in front. She said, "I don't want to offend you but those 'money pieces' are for young girls, like high school age or twenties." Um, okay. I still chose to have her do the light pieces instead of dark pieces, which she stated as the other of the 2 options.
Kylie became cold and there was a noticeable shift in attitude. I purchased some product as she was trying to win a contest for a free ticket for a class for hair extension certification. However, when I left, I definitely felt that I was persona non grata. When I got home and talked to my husband about it, I felt very emotional and confused.
2 days later, before washing my hair, I reached out to Kylie because my highlights were the dreaded orange. I asked if I should wait a couple more washes (referring to the fact that she had washed it at the salon), or if she thought something else was at play, asked if we could book an appointment to correct the problem. 3 days later -today- I left a message on the salon voicemail. (It's fine, she wasn't working the previous couple of days, no big deal.)
I received a shockingly hostile text message later today in response. The message said that she had explained that my hair wouldn't look like the pictures because it had been previously colored. Well, she didn't say that (and also worth noting that it had been previously colored by her). Also, I go in every couple/few months rather than every 6 weeks (which I think is partly why she was angry with me?) so not all of the hair had been previously colored. There was visible, virgin? regrowth and hair. She also said that she had let me know that bleaching the front was against her professional opinion. This is dishonest as the only thing that she had to say was to imply that I was too old for the look. She refused to fix it citing concerns about the integrity of my hair (which is extremely healthy btw) and told me to "find a new hairstylist." I am gobsmacked. I did not talk down to her or disrespect her in any way. I was only firm in not leaving with visible gray, which I -still- feel is reasonable. In her next response she accused me of disrespecting her in her chair because I wouldn't leave with the gray...
Side note: I had always taken a genuine interest in Kylie, asking about her mom, boyfriend and his son, her other job etc. and I don't feel it is out of line to request a correction in this type of service provided. She also seemed upset about what she was charging me. I paid what I was told the service cost and I would not have had a problem paying what she felt the service was worth, so that was also confusing.
Maybe there are some personal issues at play but I certainly don't deserve to be treated poorly and then have it flipped around that I am the offender. Bottom line: I paid to have my hair colored to cover gray (plus a haircut) and was accused of being disrespectful because I didn't want to leave the salon with gray. Now I will have to pay again and find someone who will fix it and hopefully it will be uneventful, drama-free and less stressful.
No words are necessary on the outcome of the cut. See attached photo from when I returned home and my husband pointed it out...
Photos of "baliage" taken day 6. read more