Installed the wrong pool liner, ripped overnight. He claimed he warrantied his work at time of…read moreinstall. Over 1 year later and cannot get Shawn to answer or return texts. He rescheduled twice and has continued to ignore calls and texts.

Shawn did a great job installing a new liner for us. Worked very hard! Honest guy! Highly recommend!read more

Amazing customer service, very responsive and friendly. I would highly recommend…read more When I thought there was an issue with the service he came out , no questions asked and made sure everything was working properly. Everything turned out okay but the fact that he took the time made me feel better.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

Mr. Pool Leak Repair are the best! I had leakage from my pool for months and didn't know from…read morewhere. I called Mr. Pool Leak an with the help of Davids expertise not only did they fix my pool. Now I'm ready for summer!

From the owner: At Mr. Pool Leak Repair, we specialize in finding and fixing even the most stubborn pool leaks…read more Whether it’s a hidden plumbing issue underground or a crack in your pool structure, our team uses advanced, non-invasive detection methods to pinpoint the problem and get it fixed fast. We’re not just a leak detection company—we handle the entire repair process too. From skimmers and return lines to structural cracks and equipment leaks, we do it all in-house. Homeowners trust us for honest assessments, detailed inspections, and long-lasting repairs that help protect their pool investment. What sets us apart? - 3 year, 4 year, and Lifetime Warranties on eligible repairs - Full-service repair team—no need to call anyone else - Fast response times and friendly, professional technicians - Local experts who understand Texas soil, weather, and pool conditions If your water bill is rising or your pool is constantly low, don’t wait. We’re here to help.

Very informative and professional- enjoy my weekly visits and learning mire about my pool and…read moreservice alike from from James and Taylor

From the owner: Leslie's is your trusted neighborhood pool store in Anna, Texas and a go-to destination for all…read morethings pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

I moved to Texas January 2025 and purchased my home that has both a pool and a hot tub. With the…read moreupcoming freeze as a 1st time pool owner I was nervous because of all the horror stories on Social Media. Brad from Puddle Pool said "at any point please reach out to me". And when I did he immediately responded. I can't say THANK YOU loud enough to show my appreciation. You have a CUSTOMER in me for as long as I'm in Texas

From the owner: Puddle Pools is making Pools and Hot Tubs sparkle across McKinney, Allen, Fairview, Prosper,…read moreCelina, Little Elm, Aubrey, Oak Point, Parker, Lucas, Melissa and West Frisco. At Puddle Pools we don't just skim the surface we bring our A-game with friendly smiles, clear chats and prices that won't make you do a double take. As local pool experts, we're thrilled to share our top-notch customer-first mojo with our community. Whether you are a home owner looking for a back yard paradise or managing a commercial pool, we'd love to show you the Puddle magic.

Started out great, then switched cleaners and went downhill. Call never returned or they showed up…read moreunexpectedly. Asked my tech for a small repair, he Vc told me it would take weeks. I bought the part and had it installed w /in an hour. They showed up the next day unannounced. If u have cameras, the 2 nd pool guy did the minimum work. Never knew cleaning a pool was sooooo difficult . Their person who runs the place is cool. No quality in their work. Messages never returned

after many failed attempts to have my pool issues fixed a friend recommended A and C pools...oh my…read morewhat a pleasure to have David work these issues methodically and effectively one by one. He fixed things and shared details of what he found and what he was doing. He had everything working perfectly within no time. I was so happy I found this company and especially David that I had automation for pool (phone app mgmt) added and he had that in no time. I can't tell you how great it feels to have a knowledgeable person with great manners and excellent communications skills to work with. the cost of getting this done is priceless for me but their pricing was most cost effective than others. the key for me is the skill, knowledge and communication they have shown. I am indebted to my friend who got me connected with A and C pools.

We requested a green to clean service, a service which we have happily paid for before and had good…read moreresults. However, this time the service was terrible and the communication during the time of service was little to none. FOUR times they came out and dumped chemicals in our pool and called it good to swim in when it most definitely was not. Chemicals we were willing to pay for since they were used in our pool. Not only was our pool still dirty, my husband had to help the technicians. We should be charging a $75 cleaning fee for that by their standards. During the time of service it was never communicated to us that the filters of our system needed to be cleaned. It was 4 months after service that we were told it had to do with our filters. NOTHING was told to us during the time of service. If we had been told that we would have done it. Our bill was over $500 for a still dirty pool with debris still in the bottom. With just cleaning fees alone $75 x 4 = $300 which is over half the bill. This is ABSURD. I told them I would pay for all the chemicals and for 1 of the $75 cleaning fees, but not 4 of them. The GENERAL MANAGER has poor customer service and fails to recognize when a customer is unhappy with the services performed. He got an attitude with me about the amount owed for the terrible work done. All aside this company and Don choose to lose a customer over $225 (3 cleaning fees of $75) instead of swallow his pride and help with a solution on how they can do better. Don threatened to take us to court... Don tried to tell me that they came out TWICE the first time to clean our pool yet the total for that service was $125...less than 2 cleaning fees of $75 This company doesn't care about the customer they care about being right and the money. 25% clarity from start to finish. Great work my friends. I wish I could give 0 stars honestly. Verbatim Don said: "I'll make my point" Go ahead Don, please show everyone how careless you are about customers.

Great service, they always come in a decent time for service appointments. They are polite, and…read morehave great staff. They are all knowledgeable and helpful anytime we call or go in.