I was in the area visiting my mother. I had my son, niece and nephew with me. My niece became ill…read moreand I was not sure where to take her since I have not visited a doctor in the area since I was a little girl. TQC was wonderful. We only waited a few minutes before being seen by a NP. Because I am not the guardian of my niece we had to have my sister FAX in approval. Her father was out of town and he had to send the proof of insurance by phone. The receptionist was very patient and very, very helpful with all the paperwork. The LVN and the nurse practioner were so kind to my niece and went out of their way to make her feel comfortable. I highly recommend them.

I love this office they take care of my 6, 3, and 4 month old. The front, is always sweet and…read morefriendly. Mrs. Bartlett our doctor is wonderful, and knows her stuff. They always make sure they take time to explain everything going on with you're child before you leave. We are always happy when we leave.

1 STAR After years…read morewith First Choice, we are officially leaving the practice, and unfortunately, one staff member is the reason. Every time I call with a concern, the nurse who calls me back, Christy, consistently has an extremely rude and dismissive demeanor. This is not an isolated incident or a misunderstanding. It has happened repeatedly over the years. She does not listen. She interrupts, dismisses concerns, and speaks to parents in a way that makes them feel ignorant or as though they have no right to question anything regarding their own child. When I try to explain the situation, instead of actually listening and addressing the concern, the conversation becomes an argument about why she is right and I am wrong. I work in the medical field myself, so I understand policies, procedures, and limitations. I am not expecting anyone to break a policy for me. I am expecting basic communication, professionalism, and compassion. There is a HUGE difference between telling a parent, "This is our policy, and here is why," and arguing with them until they simply give up. Unfortunately, my experiences with Christy have repeatedly been the latter. When a parent calls a pediatric office, they are calling because something concerning is happening with their child. They should not be made to feel like a nuisance for asking questions or advocating for their child. You don't have to agree with a parent to treat them with respect. What is especially disappointing is that we have been with this practice for years. I have continued giving chances and overlooking these interactions, but there comes a point where enough is enough. I should NEVER have anxiety about calling my child's doctor's office because I already know the person calling me back is going to be rude, dismissive, and argumentative. At this point, Christy's communication and lack of compassion have completely destroyed my trust in this practice. We are switching pediatric practices because I refuse to continue putting myself in a position where I feel like I cannot comfortably advocate for my children. First Choice really needs to take a serious look at how parent concerns are being handled and how Christy communicates with families. Medical knowledge and knowing office policy mean very little if you cannot communicate with patients and parents respectfully. We deserved better, and our children deserve a practice where their parents feel HEARD.

Dr. Crowe is the doctor to see!…read more All of the doctors in the facility are top notch though. All of the staff are friendly with the exception of the receptionist. She is rude, reschedules patients (children, mind you) without telling the parents or guardians, and is often forgetful and bossy. Just try to schedule an appointment to see a doctor there, you'll be in for a rude awakening. The facility is very clean. The rooms that you wait in to see the doctor can get a little stuffy due to lack of air flow to them. This is something that was oddly overlooked for a building built for the specific purpose of having people wait in those rooms. We've always been seen quickly by Dr. Crowe, but not so quickly by the other doctors.

I've brought my two children (ages 3 and 5) for their annual physicals and sick-appointments. The…read morestaff has always been accommodating, and I've been able to get multiple same-day appointments for various issues. Highly recommend!

We always have a great experience with this team. The referrals are quick and efficient.read more

We've been using Little Jacks Pediatrics since my daughter was a year old. They've always been…read moresuper sweet, caring, and loving to us. They've been patient with us while getting my daughter diagnosed with ADHD and Asperger's. They've been diligent to make sure she was getting what she needed with her medicines and dosages. Only once in these 7 years have we had to reschedule because the dr. was sick. That can't be helped but they rescheduled us right away. I couldn't imagine going to another doctor for her.

I love this place. Whoever is hiring the people here seems to really search out for quality…read morepersonnel. The only negative I can say about Progressive Children's Clinic is that one of the ladies currently working the counter is ok in person but can sound very grumpy and inconvenienced over the phone If you call in to change an appointment date. Another sweet lady makes up for it though. I have a 10-year-old son and a 8-year-old daughter. We've been using Progressive Children's Clinic since my son was a toddler and I've always been very happy with the attention and care the healthcare professionals have shown us. You're unlikely to ever see an actual doctor. We always see physicians assistants but they are all highly qualified and far better than many doctors at other places. This is the third location they've been at since we've been using them and I like it the best. They're right at the corner of Fairfield Ave. and Olive St. They are very thorough with their examinations and assessments and they always make sure that we leave with a full understanding of everything such as what tests they are running, what they're checking for, and when we should hear about results. I am always so amazed at how kind and considerate all the health care workers are here! They are awesome with kids and always make them feel comfortable and secure. They do accept Medicaid which I know many places do not. I highly recommend Progressive Children's Clinic!

I have mixed feelings. When I can get someone to answer the…read morephone!, we love Jeremy. He's awesome! No one answers the phones to take appointments hardly.

I chose to take our child here for a follow up visit because the ER recommended we do so early this…read moremorning. So, I remember my friend recommending this location and I thought I would give it a go! I didn't bring cash and they actually let me run out quickly to the ATM so I could get it without losing my spot. Everyone, and I mean everyone was super friendly! Robyn DeVore is who saw our kiddo and she was very thorough with everything she did. She made calls to the other locations we previously went and really looked at my child's files. I strongly feel like she really cares about her patients and that put my nerves at ease. I knew my child was in good hands! Not one time did she push anything on me despite my beliefs about certain things. I had already taken my child 2 other places in town and no one could tell me anything! They just kept running tests and giving me NO answers. I got answers here though. Answers that calmed this mama's frazzled nerves! The office is spacious and very clean! I HIGHLY RECOMMEND COMING HERE FOR YOUR CHILD'S HEALTH NEEDS!

Dr. Scott is exceptional; however, the nursing staff is subpar. On one occasion, a nurse yelled at…read moreme in front of other patients in the waiting room, stating that she was doing me a favor by allowing the doctor to see my child. She also mentioned that if I was unhappy, I could wait or seek care elsewhere. I reported this incident to Ryan, but he dismissed my concerns and attempted to justify the nurse's behavior. Furthermore, I overheard the nurse making derogatory comments about me from behind the window, claiming that I always had problems. Despite having known Dr. Scott for over 20 years, this experience was unacceptable, and I will not return to this practice. I hope Dr. Scott can find a more suitable environment to provide care for his patients.

This place is TERRIBLE. Dirty waiting room. Long waits. Can never get scheduled to see anyone…read more Won't answer the phone half the time. Won't call you back if they say they will. Once they told me they close early on Fridays, then another day they said they don't. Take forever to sign off on anything. Have to be called multiple times to sign paperwork. Tried to schedule with them 4 times and never got an appointment or saw anyone. This is where CHILDREN are supposed to be cared for? We're headed back to our old doctor's office. It's in another town, but at least when I call them they answer and I can speak to someone right away and get my children seen right away. I don't care how far I have to drive, it's still faster than this place