My daughter was recently admitted into the ICU for a mental episode, and I wanted to thank the…read morestaff of the ICU for their professional devotion and their sensitivity to her particular situation. Specifically, I'd like to give a shout out to the following individuals in the ICU area, 2nd floor: Logan Hannah Emily Silvia Addison All of these folks were very concerned about my daughter, and all of them gave her precisely the type of care that she needed. I highly recommend this unit to anyone in a critical situation. Thanks to all those who helped us!

I may be a bit partial, but I will review this from a non-employee perspective. I love the ED…read more(night crew) at HEB. It was weird to be a patient, but the quality of care was what I had expected. The care I needed was attended to promptly, the labs and scans were done expeditiously, and I was out within two hours. As a patient, my care was exceptional.

My husband brought my daughter because she was coughing a lot. He said the nurses and doctors were…read morevery nice, professional and very attentive to her. They gave her steroids for the coughing and a breathing treatment to calm her cough. The problem I have is that my husband should have taken her to an Urgent Care facility instead of this location. My bills were over $3,000.00 Since I have a high deductible, I have to pay it. It's not the doctors fault nor the nurses for what the company bills each customer. It's an ER and that's what they charge. I won't come here again - not because of the doctors- they were very professional but because I wish they would've told my husband that this was not an emergency and I can go to an Urgent Care around the corner. They're a business and I'm sure the nurse would've gotten in a lot of trouble sending me somewhere else. Live and learn. Expensive lesson. My recommendation: Go to any of the many Urgent Care facilities FIRST before 10 pm, (after 10 pm - God be with you...)

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

Great clinic. I've been going there for over 2 years, and am very pleased. I'm a retired D.O…read more Family Practitioner who ran many offices in my career, as well as delivered 500 babies and treated over 100,000 patients. Its a large, new facility, and overstaffed (probably because it was designed by hospital administrators). This means there is seldom a wait, unlike many places that take the AARP Medicare Advantage Plan. My primary doctor is Lauri Ballard, MD, a young lady specializing in geriatrics and Board Certified in Internal Medicine. She is personable, pleasant, and has time to spend if you need it. Adrian, her Nurse Practitioner, is experienced and handled a complex visit that still only needed her skills with efficiency. Christina and Emily (the Clinic Director) are knowledgeable on insurance and helped me with a small problem with the Advantage Plan. The staff and medical assistants are pleasant and not overworked.

Sloppy discharge. This colors prior experience when job isn't finished well…read more Patient status board did not have hearing aid marked for staff. I updated this days into his stay. Dr Hasheesh did not pay attention to patient's comprehension. He took consistent nodding as understanding from a patient with significant hearing issues. When those of us in room asked if patient understood- patient had not heard correctly. Dr had not read test results before checking on patient. Perfunctory execution of duties. PT, OT, respiratory, and neurological staff were great: competent, direct, and professional. Answered questions patiently and thoroughly. Nurses were kind. Caseworker was responsive, processed needs, and followed up.

My mother was "admitted" to Medical City North Hills on December 4, except she actually was not…read more She arrived between 5:30 and 6:00 AM with a suspected COPD flare. The triage nurse argued with her, dismissed her symptoms, claimed her oxygen reading was wrong, then tossed the pulse ox clip into her lap while stating she did not care what happened to her. That is not attitude. That is assault of a vulnerable patient. From that moment forward, nothing was handled correctly. My mother existed in the building but not in the hospital system. Not delayed. Not pending. Not processing. She simply was never admitted. And because she did not exist on paper, she did not matter to anyone responsible for her care. She received no oxygen despite struggling to breathe. She received no heparin, which is basic day one care. Her diet was entered incorrectly. Her weight was listed as 209 pounds, which has never been accurate at any point in her life. She was offered the same medications multiple times. She had no hygiene support or basic assistance. She had to unhook her own lines to use the bathroom. Her lunch tray was placed across the room where she could not reach it, and staff told her there was no one available to help. At 9 PM, after she had been given a room, the charge nurse finally opened her chart and said, "It does not look like you were actually admitted." In other words, my mother spent an entire day being medically ghosted by a hospital that claims to provide competent care. A traumatic blood draw contaminated three out of four culture bottles. A weekend doctor began mentioning PICC lines and aspiration pneumonia while Infectious Disease did not bother coming to the floor because they recognized immediately that the issue was contamination, not sepsis. She did not receive a shower, clean sheets, or a room reset until I made it clear that if no one else could care for her, I would come up and do it myself. Help appeared the moment accountability became real. This hospital used to be decent. The decline is now obvious, and the pattern is visible in their reviews. The nurses on her floor who showed compassion, brought cupcakes, and helped her salvage her birthday deserve recognition. They also deserve leadership that supports them. Kindness from a few does not excuse systemic failure. My mother is polite, soft spoken, and hesitant to advocate for herself. If this is how she was treated while her family was ready to intervene, the situation is even worse for patients with disabilities, communication barriers, or anyone too sick or frightened to fight for themselves. If you value safety, accuracy, or basic human dignity, go anywhere else. No patient should have to survive the hospital before surviving their illness.

Nursing staff is rude and uncaring medical care is probably good, but there is a lot of attitude…read morewith the nurses. Fua was excellent thoug, she was the only redeeming quality. If I could have I would have given 0 stars

We were seen quicker than our appointment time…read more This place is clean and professional. The staff is really good with kids and calmed our daughter down. I hope you never have to take your kid to an urgent care, but if you do, please chose this one.

I love this place! Every time I come here the service is fast and they're always so good with my…read moredaughter. They always make your child first feel comfortable before doing anything to them and if they begin to get fussy, the nurse will bring out a bubble maker to make the kids feel happy. Nurse Monica is amazing and always fully explains and answers all your questions, she tries to help you understand exactly what will be done and also is great with communicating with the parents!!

I love MacArthur staff is always nice and the doctors are so helpful this my first child so I'm…read moresuper nervous and the doctor helps me with all I need the place is definitely five star

Front Office staff are very rude. Business overall is very unprofessional threw a $2,100 bill at…read moreme and told me I needed to pay asap instead of billing department calling and notifying that insurance isn't accepted and what costs will be. Very very disappointed in this place

Easy access to the building and I had no issue finding parking. Offering an automated door and a…read moreclose curb side drop off. Entry and building appearsed well maintained. Waiting room was ample in size and had more then sufficient seating. One television played a television show at an appropriate volume with subtitles. There was a water cooler and cups provided. Her staff was professional and kind hearted; each taking time to have a conversation. Hearing them chit chat with other patients, in the hall, while I waited provided a sense of comfort in time that can be riddled with anxiety. There was a small delay in seeing the doctor, however, I appropriate a doctor that gives her time to her patients. I may be the patient in the need of extra care some day. Dr. Kreider was very genuine in her concern for my health. She was very thorough and I appreciate her approach to asking me questions. She offered a feeling of comfort I have not found in many doctors. Directions where given clearly and there was genuine conversation about my health concerns. Though most people don't look forward to going back to the doctor, I am looking forward to go to here when I do need help.

Dr. Kreider is not exactly a warm-fuzzy physician, but she is extremely thorough. She is an…read moreInternal Medicine specialist and pays particular attention to life issues: blood pressure, heart, lungs, cholesterol, weight, etc. She's not necessarily the person to see when you have a sinus infection, upper respiratory infection, the flu, or a simple rash. For these things I go to a stand-alone clinic like Care Now. She's too hard to get in to see for something that requires immediate attention, but she's great if you have a chronic condition or as I said a life issue. She is fanatical about being on time. She sees you on time and expects you to be on time. This is most rare in a physician. As I said, she's all business and does NOT have a warm-fuzzy bedside manner, but I'd rather have someone like that who knows her stuff and isn't afraid to follow-through on things, and get to the bottom of an issue. Their office is next door to the hospital and convenient for tests, etc. It's part of a very large group practice with offices all over north Texas. I've used her for about 10 years and have no complaints. I recommend her if you're looking for a serious physician.

She's the best obgyn hands down! - she's caring, compassionate, loving, good listener, experienced…read morein her field of work and just a good human being. She treats her patients like her own family. She saved my life. Forever grateful to her. The clinic used to be under USMD, now it's under THR, so I'm hoping the services and communication with the hospital gets better. The nurses are pretty good, front desk staff are learning new systems so they were bit slow and confused during my last visit. Hope it gets better with time.

I have been a patient of Dr. Vallery for over six years and I never had any negative experiences…read morewhile visiting her for my appointments. Every time I walk in I am greeted by the staff at the front desk. I love how they decorate the lobby according to what holiday is coming up. Puts a little smile on my face to see those personal touches. I am not kept waiting for longer than maybe 20 minutes most of the time I visit. The lobby and patient rooms are always clean and tidy. The restrooms inside the office is well decorated to make it not feel like a 'gloomy doctor office' (if that makes sense). Anytime I ask her a question or concern I have she always has the right answer to it and makes me feel at peace. She has recommended other doctors or services if I am in need of something she does not cover. She is great and friendly but I just wish our visits were a little longer to talk to her more. My visits and talks with her always feel like they are too short. If you are thinking of setting an appointment the number will direct you to the general hospital network and from there they filter to the people as needed.

All employees are rude if you are hurting and in pain would not recommend going to this place.read more

It all started at the park, I was on my skateboard doing my thing, then "BAM ", I fall off for the…read moreFIRST time EVER. :( I first fell on my butt, then my right elbow and to top it off, my wrist slams on the concrete. I, being in total shock, got back up and started skateboarding again like nothing ever happened..... there was instant pain but I never thought there was anything wrong. As the days go on, the pain is getting unbearable, it hurts to write, move, it's a sharp pain that goes up and down my ENTIRE ARM. I decided to set up an appointment, to have an X-ray done, at Baylor hospital but they weren't nice AT ALL, super short and rude. So, I gave it one more day..... and with that said, that one day was ENOUGH. I was driving down the freeway and I see 'TRUSTED ER' with a NOW OPEN sign, I look down at my arm and with the horrible sharp pain, decided to call. I wanted to be sure there wasn't a protocol to follow. (I myself work for a clinic and didn't want to disrespect the rules.) Calling them was like talking to your long time friend, by the way there are no rules (other than Covid protocol) JUST WALK ON IN PEOPLE! :) They welcome EVERYONE! Once I made it there, I thought I was I was getting a room key, to enjoy my stay at the "TrustedER Hilton" Lol It is BEAUTIFUL, IMMACULATELY CLEAN, made me feel at home and no panic attack here! As soon as I walked in, I was greeted with a smile by the front desk receptionist, who was extremely polite, professional, and very helpful. I have NEVER been to a hospital that treats you like they actually care about you as a human being. With that said, I WILL NEVER GO TO A CARE NOW AGAIN, worst experiences of my LIFE!! Here's a BIG THANK YOU to Trusted+ER, the front desk receptionist, the nurses, the doctor, X-ray techs the janitors (if any), ALL TRUSTED+ER EMPLOYEES, and Michael at check out! YOU ARE ALL AMAZING! My daughter even asked if she could be dropped off just to hangout with everyone, because they were all so nice to her while she waited for me to have my arm checked out. To end my story on 2 great notes, my arm is only sprained, no fracture or broken bones! Yeay! I'm still in awe with how wonderful everyone was to us, and how beautifully cleaned everything is. I was given a sling that helps so much with the pain and to keep it still. I was also given a backpack, with an awesome shirt that I'm wearing in my picture and some goodies to go! THANK YOU AGAIN!!!