Dr. Ince is hands down one of the most compassionate, attentive, and effective doctors I've ever…read moreseen. I truly feel heard, supported, and cared for by her -- and that's rare, especially in ADHD care. I'm so grateful for her! That said, this review is three stars because of the front office staff. I've only had two phone interactions with the office since returning to care, and unfortunately, both were unnecessarily rude and condescending. The first was regarding a same day schedule change the office requested less than an hour before my appointment. When I couldn't accommodate the new time due to work, I was met with clear frustration and no flexibility. So I just made it work anyway. The second happened today: I had a virtual appointment this morning, and moments ago received a phone call demanding immediate payment -- not just for today's appointment, but also for one from a month ago that I hadn't even been notified about until just an hour earlier from my insurance. When I asked if I could pay through the portal, I was repeatedly pressured to pay over the phone instead, as if I was avoiding the bill. I have no issue paying my bill, and in fact, I paid it immediately after the call ended. But I was spoken to as if I had ignored multiple invoices, and the tone felt aggressive and was incredibly inappropriate. I understand that medical offices deal with difficult patients all the time. But kindness should be the standard, not the exception, especially when both phone calls I've had with your office staff have left a bad taste in my mouth. Thankfully, Dr. Ince makes it worth continuing care. But I'm genuinely relieved that my appointments are virtual, because based on how I've been treated, I have no desire to deal with this staff in person.

This was my first time visiting a primary care doctor, and I had a really disappointing experience…read more The front desk lady was extremely rude and had an attitude right from the start. I was on an important call with my doctor and politely asked for a moment, but she rushed me and said I had to fill out the form right that second or she would reschedule my appointment. It would've taken me two seconds--completely unreasonable and unprofessional. Definitely not a welcoming first impression. Wonder why they're not even a 3 star.

I've been going to this dr office for over 5 years now but never actually seen the 2 docs until Dr…read moreAlberda joined the team. I first started with Kristin F (practitioner) when I would make an appointment. I always felt comfortable and she was always helpful, informative, and listened. Every time I walked into that office I am greeted right away and there wasn't a long wait time. Everyone is always smiling and filled with joy. I travel from south austin and I don't plan on changing them unless I move far, far away. lol Now that Dr Alberda is part of the team there is no better doctors office then this one. I have never walked in to a place like this where you get joy, understanding and great knowledge/skills like this office. Even the phlebotomist is a sweetheart with great skills to draw your blood. Its a short visit with her but her pleasantry last beyond that. Every single person of the staff is excellent at their job and they feel like old friends. I wanted to give kudos to this team and know that it's appreciated how they treat the patients like family with care and excellent skills. Thank you for being genuine and providing the best service possible. God bless y'all.

I had a referral from my orthopedic surgeon so I called for an appointment and was asked for my…read moreinsurance information. So I told her my primary insurance was Medicare and secondary insurance was BCBS. She told me they didn't accept Medicare patients!!!

Dr. Belt was my OB/GYN at ARC until she moved on from the practice in September 2022. She was my…read morefavorite GYN to date and I was so grateful to have her oversee my first pregnancy. I hope to be her patient again in her next practice.

This isn't a review about Dr. Belt (who is amazing by the way) it is a review based on my phone…read moreinteraction with office staff and registration to verify insurance. I understand that things come up and appointments need to be shifted around but I was contacted to reschedule my annual exam on the morning of because my doctor had an emergency and couldn't keep my appointment. I get that however, the office staff couldn't find another appointment for me for another month out. I felt that if I wasn't rescheduling, then I should be worked in to accommodate this inconvenience. Luckily, I really like Dr. Belt and will reschedule but this is some food for thought. If the office has to reschedule due to an emergency then make me a priority-not a month away. The ARC registration line to authorize insurance is ridiculously LONG on the phone! I've waited 1.5 hours on hold before and another 45 minutes the next time I called in to provide my insurance. I finally gave up and made them chase me for it. It shouldn't be that complicated and time is money folks...you can do better.

Everything. My car was crashed into on 9/19/26, This office got me in to the first available spot,…read morethe day after Dr Bodman was back in the office. Matt, her PA had already pulled up my CT Scan from my 9//9 ER visit, He showed my CT Scan to me on his large screen monitor & reassured me that there was only the one fracture seen at the ER He adjusted my hard cervical collar to fit better & it was a lot more comfortable. I have used them several times before & (as a retired RN) I give them 5 stars every time

HORRIBLE, phone service and no professional response. Referred by VA , tried for 6 months to get an…read moreappointment. You can't trust this group.

After posting review, the Doctor called to follow-up and address their incorrect charge. I have…read morebeen refunded the amount.

If I could put negative stars I would…read more.. DO NOT GIVE THEM YOUR BUSINESS. They refuse to comply with insurance contracts and use deceptive tactics which include treating you with extreme kindness. They are NOT TO BE TRUSTED. On May 3, 2023, I was fitted for a Sleep Apnea Oral device at Sleep Cycle Center which I had confirmed is an In-Network Provider with my insurance. I unexpectedly had to pay them $1500 up front, even though I had met my deductible and Out-of-Pocket with my insurance, so I was not expecting to pay anything. Furthermore, SCC would not allow a reasonable payment plan - pay 1/2 at time of service and the remainder amount two weeks later - Not practical. I was told after they filed with insurance I would be reimbursed. However, when they received payment from my insurance (which was less than the amount they owed me), they refused to reimburse the $1500 to me. Quote from SCC Director of Operations via email conversation dated October 31, 2023 ..." providing a refund at this point in your treatment is not something we can issue." Also, in an email conversation on October 17, 2023, he admitted I had not signed a Financial Agreement ... "it appears my team never secured a Financial Agreement for you and your treatment plan... our clerical issues are not your fault," However, in February 2024, SCC sent a signed by me Financial Agreement to my insurance in attempt to avoid reimbursing me. Clearly, they fabricated that document as I have written proof from the Oct. 17th email stating I had never signed a Financial Agreement - FORGE and FRAUD! As a result, On Dec. 19, 2023, I filed a fraud case with my insurance who then contacted SCC and insisted they resolve the issue within a certain timeframe, or SCC would be removed from their network. On March 5, 2024, I consulted with my attorney and was prepared to take legal action. However, on May 29, 2024, over a year after the initial date of service, multiple unreturned phone calls, many intentional delays and excuses by SCC, including sending me an unsigned check, I finally received full reimbursement. I immediately cashed the check at the issuing bank, as I did not trust that it was legit for obvious reasons. Quotes from my HR Director who consulted with our company attorneys on the matter: "Their behavior is totally unprofessional and unacceptable." "An ethical business would not act in this manner." "They will not be invited back to our Benefit Fairs. I can only imagine if more employees had this occur to them. This whole business on not having a CPT Code to bill for services "warranty" is really suspicious as well." "They are running a shady business..."

From the minute I walked in, I was treated very well. The staff and facility are amazing! I…read morereceived excellent care before, during and after my surgery.

100 stars if I could Truly the best medical care I've ever…read morereceived! I came here based on reviews because when you're in pain you want to be nurtured & treated well. Their staff was exceptional & went beyond that. Oddly enough for a hospital it felt homey & comforting, but truly it was the staff. Fastest attention for a kidney infection on level 10 pain, shaking in my boots. I frequent emergency rooms like it's an air bnb bc of my kidneys so I KNOW quality care vs lack there of. Was there for literally two hours & you'd think I left with a kidney transplant bc of how well I felt. Maybe it was the drugs maybe it was maybelline. Not my typical Sunday brunch recommendation, but if you want the best of the best, Westlake is the place to be! Thank yall ‍

Courtney is wonderful. I've been seeing her for the past 2 years. She is kind, answers all my…read morequestions and is an active listener. The office tends to be busy (likely since it's right by UT) but the staff greets me quickly every time.

I have been a patient of Dr. Nguyen since moving to TX in 2023 and I am very happy with the care I…read morereceive. She is personable, attentive and I never feel rushed. She is thorough and remembers small details from previous appointments. She is a great physician, I highly recommend!

Dr. V cured my back pain. After 9 years of dealing with constant back pain, and trying every type…read moreof treatment, it was time for surgical intervention. I was referred to Dr. V from my pain specialist and from the moment I met him, I felt at ease. He took the time to understand my story, my condition, and after ordering new MRI and X-ray images, he recommended a minimally-invasive TLIF procedure. My discs had severely degenerated over time and a fusion was necessary to decompress the spine and give space to the nerves. Leading up to surgery Dr. V walked me through the whole process and made sure I understood exactly what to expect. After the procedure was over, he was in constant communication and made sure I was recovering properly. I saw Dr. V again for the 1-month, 3-month, and 6-month check-ups and he again made sure I was informed and healing the right way. If you have back pain, you need to go see Dr. V. He will get to the root of the issue and only recommend surgery if it's absolutely necessary for relief. I wish I would have seen him years ago.

I would give neg 10 stars if I could...the worst experience of my entire life. Ram R. Vasudevan's…read morepractice ran my insurance and reassured me they accept it. Several months, several tests, 2 MRI's, and 3 nerve stimulation tests later, VASUDEVAN insisted we do a further nerve test. His office, after ALL TESTS, tells me at the end of the day, they don't accept my insurance after all. Better yet, Vasudevan concludes it may be just stress.... Now... I have no problem paying my co-pay because my insurance was covering most of it and I know i still had a deductible to meet. I really needed that care, but it was a fucking joke. I'm still to this day in even more pain. His front desk lied straight to my face, they constantly have furious other patients as I've seen many time in the front office with my own eyes and ears. the front desk ignored my calls several weeks in a row as I was out of work during this fisco because I couldn't even turn my head left or right. No matter how many voicemails I left. I needed paperwork to state I was in his care to show my employer why l've been in care. This whole practice made it nothing but stressful to where I was crying everyday wondering when/if ever will they call me back? I needed this man's signature and shame on him and this whole practice so ignoring a patient in need. Now I hammer myself with lidocaine patches to numb the pain and l'm miserable every damn day. This whole practice is a joke. DO NOT even bother.