Well, an odd thing to be reviewing, but this review is for the awesome people who always answer the phone (WOW!) and find out the answers to my multiple questions. This week I was running around town trying to update my name and having trouble obtaining some documentation. I called TMB and they answered on the second ring, verified what I needed....and then told me if I was having trouble where I was just to leave and go somewhere else. Advice well taken. Licensure always requires some hoop jumping, but the representatives were very understanding and made it so much easier. I appreciate that they let me drop stuff off directly too. Now if someone would just update the TMB website. The e-registration is nice but the transition was rough. The site is poorly organized...and has led to a lot of phone calls for clarification. read more

The Texas Medical Board failed to properly address a case of gross negligence that I reported. A patient tragically died after aspirating during a colonoscopy, the result of improper preventative measures ordered by the surgeon who ordered the procedure. Four doctors were reported in connection with this tragedy: two who failed to carry out the preventative measures, one who falsely recorded that he interviewed the patient even though the patient was unresponsive and on life support, and another who falsified the cause of death. The TMB took no action against any of them. Instead of investigating thoroughly, the Board relied almost entirely on the doctors' own records--the same doctors accused of negligence. The TMB's process is not transparent and is heavily biased in favor of doctors rather than protecting the citizens of Texas. Families are left in the dark while doctors are given full access to testimony. You are not allowed to hear what the doctors say, yet they hear everything you submit. The Board even issues findings before the deadline for families to provide evidence has expired. On top of that, the TMB cannot even manage basic administrative tasks. They repeatedly failed to send me notices of their decisions. The entire system is designed to shield doctors, not hold them accountable. In my experience, the Texas Medical Board does not investigate, does not act impartially, and does not protect patients or families. It protects doctors--even when gross negligence results in death. read more

I've had two occasions to interact with the Texas Medical Board, and I've found the organization needs to be more responsive and efficient. My need for timely service and courteous interaction was not fulfilled. The public good and the well-being of physicians need to be better served. Perhaps the state legislature can help this organization function in a way that meets the needs of the public. read more

In late 2024, I filed a complaint/claim against a doctor. My claim was denied in a letter dated 11- 24-2024. On 12-1-2024, I sent an email requesting information how to appeal it. No reply. On 2-5-2025, I left a voice stating I had documentation as to what happened and where it happened. No reply. I decided to mail them the documentation. Received a letter today stating I had passed the 90-day appeal window. I left another voicemail stating expressing my dissatisfaction with their process and I was never informed about a 90-day window. How are people supposed to follow the rules when the rules were never explained?? Total and complete unprofessionalism on the part of the Texas Medical Board. They are supposed to be looking out for the consumer. In my case, the Texas Medical Board totally failed. read more

I filed a serious complaint concerning assault against Dr. Brandon Odom and his ER staff at Baptist Hospital in Beaumont, TX back in January of 2023 and have had no results as of yet. In April, I was emailed by a woman named Lisa Valdez claiming to be the investigator in my case though it was unclear whether or not she was intending to email me as she'd addressed me as "Mr. Odom." Now, her email doesn't work and kicks back my attempts at communication. When I called the other day and got through for once, I was spoken down to in a most disrespectful tone by Sally and then told that the supervisor wasn't available when I requested one. Where is the accountability in anything resembling a timely manner? Why is there no redress of grievances? It cannot be a coincidence that TX Medical Board has been in the news for the past several years regarding the poor way in which it is managed. Look around on Youtube. Here is my review of my January experience at Baptist Hospital: https://www.yelp.com/biz/baptist-hospitals-of-southeast-texas-beaumont read more

How is this place still operating. They don't answer their phone you can't get a person they don't return messages. I filed a complaint on my pain management doctor they don't respond. I think their here to just protect doctors they clearly don't care about patients in Texas they just care about doctors business. I am laying here in mass pain daily now for months and I can't get pain management due to a garbage pain management facility marking up my records with a BS negative mark comment on my records its vindictive and this entire pain management system in Texas is shows no compassion it;s flat out evil. I can't get the only pain pills that take away my serious chronic pain from head to toe because the pill is hydrocodone a narcotic and I have been blackballed by on evil pain management facility. I don't even want to have to take these pills but if I don't I am laying in bed most of the day because every single step hurts and it hard to move. The Texas Medical Board has been zero help their in cahoots with the doctors and Texas only cares about Business and enforcing their extreme narcotics laws with no regards for patients like me that need this hydrocodone to function and move without constant pain. read more

Most unethical and corrupt review board. My doctor has disabled me after doing a surgery that he never discussed with me. I can not walk and my complaint has been denied. I have no words. They definitely are NOT on the side of the patient. If I decide to appeal, it looks like I will need to hire an attorney. read more

Frustration: Sounds like we've all received similar letters from the Medical Board on our complaints. I appealed the board's decision. Just before my first scheduled appearance before the DPRC medical board committee KXAN TV investigators started their series on the Texas Medical Board. So far they have 10 parts in the series of investigations called Still Practicing: Tracking Problem Doctors. Their investigations have captured the attention of lawmakers. Look for changes next year in the Texas Legislature. I suggest appeal if you do not agree with the board's decision then exercise your right to appear and speak at the Medical Board meetings. Just be timely in doing so. read more

It's obvious they care more about protecting their doctors than protecting patients. I waited almost 5 months for them to "complete" and investigation into a negligent doctor and half of my information wasn't even requested. After the 5 months, I had to send over my information that was perfectly clear as to what happened and they still disregarded my issue. Had I known I would have to wait over 6 months for the process to be completed with no regard for me as the patient, I wouldn't have wasted my time. Shame on them. read more

They keep you in an eternal loop when it comes to having anyone picking up the phone. They are always too busy and have a special message telling you to call later. Truly horrible. read more

Place is a joke.I filed a complaint against Dr. Beale for a botched surgery then won't fix it. He told me to find a new Dr. I haven't heard anything from the TBM in the month i was waiting. Then today I get a letter saying it was closed based on the Information given. They never requested my pictures or anything. So of course,they are in going with whatever the dr told them and not seeing anything from mu complaint. I will be appealing it. So that goes to show,they are not for the patients (victims) they are for where the money is,and that's with the medical staff all over. read more

The TMB is a total scam. They abuse their power making their applicants wait ~1 year for their license to practice. They don't communicate in a timely fashion and show no respect to the applicants. They could care less about "serving the public," they just care to keep the application fees coming in. It's a joke and should be investigated for misconduct and criminal negligence. Very sad. read more

Should be a -5 star. Go back to the old system for Respiratory Licensure. This is an absolute joke. When I asked why I needed to submit this ridiculous amount of documentation when I had been a licensed clinician (unblemished) for almost 20 yrs prior, there response was, " There is a box sitting in a warehouse somewhere with all your old information in it..never to be seen again." You can't make this stuff up!!!!!! read more

While a lot of the doctors deserve a lot of respect for the noble work they are doing, but so far I have learnt that a good portion of the medical practitioners play kings, and actively get rude, and disrespect their patients, specially when all the expensive surgeries are done, and all they are left with is follow up checkups, which seems they are never interested in, and rather prefer to rush out of the room to see newer patients. At that stage, even asking questions irritate them. This is so wide spread that the medical board should look and investigate into it. These Docs fail to understand that the patients deserve respect as well, and are visiting because they are concerned about their health. I request the medical board to kindly educate the doctors in Dallas area, may be through a workshop, that despite of all the big qualifications they have, they have no right to disrespect their patients, or be rude with them, and even though the after surgery followups pay them less, but they should consider each question important rather than showing the patients door. read more

I have had a lot of questions for the medical board lately and everytime I call they answer the 1st or 2nd ring and they answer all my questions with no problems. They are really nice and seems to know a lot this must be from them being long time employees so this must mean this is a great place to work. Thank you all of you for all your help and keep up the good work. read more

RE: Dr. Samuel M Lam License Number: L3369 Practice Address: 6101 Chapel Hill Boulevard, St Plano, TX 75093 I am one of Dr. Samuel Lam's former patients and I would like to file a complaint and to request that there to be an investigation into Dr. Lam's practice. The only reason I am doing this anonymously is due to the terms of the confidentiality contract that I signed which stated that if I reported what happened to me, there would be a judgement held against me for breaching the terms of his confidentiality agreement. I had to undergo treatment and saw different physicians in order to correct his medical errors. My criticism of his practice are as follows: #1) I underwent general anesthesiology without an anesthesiologist present for my surgery and with Dr. Lam leaving early. My understanding that a medical professional needs to be present until the patient is conscious/awake from the anesthesia but this did not happen and I was left alone. As I was awakening, I noticed Dr. Lam was nowhere in sight, and there were only RNs there. I asked where Dr. Lam was and they told me he had left. A patient under general anesthesia should never be left alone without a physician present until that patient wakes up. #2) I believe it is unethical for Dr. Lam to impose a confidentiality order on any patients. Patients should at least be able to report to the medical licensing board even if they are not permitted to post online. He is using social media to promote his practice while using lawyers to remove any negative comments about his practice on social media. A physician should not be allowed to promote his practice like he's selling a product or a car. The promises he makes on social media should be evidence based over his unique personal opinion. #3) Informed Consent. Dr. Samuel Lam should make sure his patients reasonably understand the risks of the procedure involved and that even the most experienced of surgeons may not have a perfect outcome. His patients should also be allowed to choose which procedure they get, not bullied or pressured to get an elective cosmetic procedure they are not comfortable with. Dr. Samuel Lam makes misleading comments and promises to his patients, he made statements such as "Everybody likes my work" and he assured me there were no complications that would result from the procedure I had with him. A surgeon has a duty of care to provide realistic expectations to his patients and that there are always risks involved when it comes to any elective cosmetic surgery and not promise perfection as he did. I have met with numerous cosmetic surgeons, and Dr. Lam was the only physician who promised perfection. I wouldn't be surprised if Dr. Samuel Lam has narcissistic personality disorder and this is interfering with patient care. I assure the medical board that everything I have written is accurate. I am willing to speak to the medical board privately without my identity being revealed to Dr. Lam due to the consequences he may impose on me from the confidentiality waiver. If I could speak with a board member of the college I would appreciate it. I believe in forgiveness and that people can learn from their mistakes, but unless the medical board gets involved and and make formal recommendations, it is unlikely that Dr. Lam will not make any changes to his practice. I am not asking for his license to be taken away, but an investigation needs to be done on his social medical activity, his procedure for patient consent, and his use of general anesthesiology in the OR. I am pleading with the Texas Medical Board to please do a full investigation and audit of all patient charts involved in any confidentiality order with Dr. Samuel M Lam. Best, Former Patient of Dr. Samuel Lam read more

The complaints process at the Texas Medical Board is a complete SHAM! I filed a 5 page, detailed, serious complaint against a doctor along with evidence of my complaint. After about three weeks I received what looks like a "form letter" from the TMB stating that the investigation was complete and dismissed. They NEVER even contacted me! They contacted the doctor that botched my surgery and all she did was repeat her lies to them. They took her word for it and did not discuss ANYTHING with me. Talk about a one-sided investigation! The lies, corruption and cover up of what this doctor did to me continues by the Texas Medical Board. In the "letter" they sent me, they give you a phone number to call the Investigations Department if you have any questions about your case or if you want to appeal their decision but all you get is a message telling you to leave your name, file number and phone number and someone will get back to you as soon as possible. I have called numerous times and no one has ever called me back. If you think filing a complaint with the TMB will get you some kind of justice about your case, you will be sorely disappointed because they don't seek the truth. They cover for the doctor and hope you will just go away without them having to do any work. My experience with the Texas Medical Board is that they are an unethical, uncaring and corrupt organization. read more

Thanks Texas Medical Board for allowing a doctor to refuse my care and falsifying my medical records. Thanks for being there for the patient! This board is a joke and charges need to be brought against them read more

I filed a complaint against a doctor on the Texas Medical Board. Weeks went by, and I heard nothing. Today I received a response letter from the TMB. The envelope was stamped "Confidential" on the outside, but was completely unsealed and was open. The seal had never been wetted. It was obvious that the letter had been removed from the envelope and replaced inside the envelope many times. Not only did it contain a response to my complaint, it also contained the response letter for someone else's complaint. It also contained the second page to yet a third complaint response letter. I called them directly to try to speak to someone. The phone line is a dead end, so I called another number. The nice call center worker tried to refer me to the first number dead end that I had already called. I told her it was a dead end and asked if there was anyone I could speak with. She said "No", and took my contact information so someone from the "Enforcement" group to either call or email in the next 5 business days. I wish I had looked online before filing my complaint and seen all the negative reviews. I wouldn't have bothered. It's clear their interests are not congruent with ours. read more

I reported a doctor and wrote in many very detailed letters citing evidence of violations listed on the Texas Medical Board rules (as listed on their website). I spent a great deal of time making my case. It turned out to be a complete waste of my time as facts do not seem to matter to this organization. The doctor responded with a false statement that he was merely "not available that day" and that I was rude to his staff (untrue). They threw out the entire case! With such little accountability, I am not surprised that doctors move to Texas from all over the U.S. so that they can continue mistreating their patients. read more

They have you on hold for a long time...,, just saying. Be prepared to wait. 30 minutes I'd say avg hold time.

From my point of view. Worthless. I guess they feel a doctor can wait from Jan 31 to Feb 6 to fill an urgent nedication for blood pressure when she has been notified the blood pressure is 180and knows you have left ventricular hypertrophy or possibly pulmonary hypertension. I have documented proof of emails from her portal in kingwoid, TX. She said she delegated the prescription to one of the girls. She apologized for not seeing the email on the portal from Jan 31, 2018 till Feb 2, 2018. She said to email Jamie which I did. I followed directions to a tee. Dr's have no moral ethics and seemingly the Texas Medical Board does not? I was never asked for the emails from the portal from the Texas Medical Board for this organization affiliated with a major teaching hospital in Houston. Sunset Review needs to demand patient rights and better care. Medicare hopefully reviews thru Vikki Ahern Director of compliance for Medicare advantage the lack of compliance perhaps for the portal of this group in Kingwood. I understand Medicare gives credits or rewards for doctors to have portals meet all 17 criteria. I doubt highly this portal will meet them to get more money from Medicare. Perhaps whoever in the Pres. Trump administration is trying to put together cost savings features for medicare is to also take credits away from doctors who can't keep patients and dismiss them because a patient raises a concern about a prescription and mentions the fact they could not get a referral to her cardiologist when the insurance said the cardiologist in network!!! Horrible practice. Medicare penalize doctors for dismissing patients. Where are patients treated like a human being not $$$$ or blackballed by a doctor. Penalise doctors. That will cut down what seniors have to pay for poor quality care. I am 70 by the way. read more