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Fort Worth, TX

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Texas MasterCraft - Fort Worth

4.5 (8 reviews)
Updated 2 weeks ago

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Freedom Powersports - Hurst

Freedom Powersports - Hurst

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This review is mainly a two parter. I'll start with the good…read more The sales team is amazingly great. Lorie is a manager that I think is head of the store and she's amazing helping out with concerns too. They walk over options on warranties and additional programs when purchasing that really show you one hundred percent what you're getting and such. I got my title for my bike fast and the sale was super easy. Now the glaring black eye to the store is the service. I've had horrible upon horrible experiences with service ever since the first time bringing my bike in. From asking for a simple plastic screw on my license plate to the last straw being carburetor bolts stripped so they can't be removed. I have requested my extended warranty to be cancelled and refunded over 6 weeks ago cause I've been having to pay out of pocket well over the amount of the warranty for parts that consistently not be covered under warranty. It was a huge waste of money. Each time I've brought my bike back after service, something else would go wrong the same day. A fuel leak turned into a recurring problem cause it wasn't fastened in the correct spot. A carb jet replacement has caused the plates to stick. An oil leak and gas leak led to out of pocket expenses cause the individual parts weren't covered. Last pickup, someone broke the rear turn light and I did get the replacement part sent back to me via mail. The carb screws being stripped, the service manager argued with me over the phone saying how can he has his techs take the blame and was wondering why I didn't have it brought back in if it were having a problem. This seems way too much like a scam and the service department as a whole is full of incompetency that needs to be addressed as soon as possible. I've called back and talked to Lorie and expressed my issues and she is going to take care of this for me and helped expedite remedy. She is amazing. It just sucks how one place can be so flip flopped on service. Especially directly to a customer. I only wish I knew the name of the first guy telling me my warranty would be cancelled cause it never was processed. Until changes happen from top to bottom in service, take your issues elsewhere. Buy a bike, don't service here until things are one hundred percent overhauled.

They will sell you a bike that is no condition to be sold (lemon), tell you anything and everything…read moreto get that sale. bike ran fine for 3 days...went back up there, got called a liar and told to fuck off. do not do business here, they're scumbags.

Texas MasterCraft - Fort Worth - boatdealers - Updated October 2026

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