I would give 0 stars if I could. Initially the customer service was great but this company should defer from giving customers estimates based off pictures alone. I called yesterday to schedule a pick up service for my fence wood, I was quoted $185 by Rita which includes all labor and disposal fees. This morning they arrive to my house, load the truck with the fence material and call me and say the cost is actually $475 plus taxes! I said you must be crazy if you think I'm paying over $300 more than what I was quoted. In case they are confused, let me breakdown the definition of an estimate: " an estimate is a rough calculation or judgment based off the value, number, and quantity of something. " I expected to pay a little over what I was quoted but $300! And they didn't have the decency to call me ahead of time letting me know it would be more. I told them I was not paying and they can leave the fence material where they found it. I didn't get a call back letting me know they had left it or even a courtesy call apologizing for the misquote. Really confused how this business has 5 stars but let me help them out for future customers. If you can't accurately give customers a quote based off pictures ALONE which is all that was required for me to send then you should at least call the customer when you get on-site and requote or confirm the price with them before you load your truck. This just caused unnecessary work and time for nothing! Do yourself a favor and find a more reputable business that knows how to provide customer service. read more