I purchased two Seadoo watercraft from these people in 2016. At the time I purchased the boats I was told we did not need a trailer for them. They would deliver them to our lake house and service them there or pick them up if they needed to be serviced in the shop. One of the boats had a problem with the Brake/Reverse feature this spring. I called Texas Hydro Sports to see if they could come an pick up the boat. The woman on the phone said it would be 9 MONTHS before they could get to me. WHAT!!! I suggested to her that it made no sense for me to have them pick up the boat in January 2019! She said that was their schedule. I asked if they had a trailer I could borrow and I could bring the boat to them. She told me they did not have any trailers to loan. They did, however, have some for sale. I could come and purchase a trailer and then deliver the boat to them. I asked how that would influence the service schedule. She said they had a lot of boats ahead of me so it would probably be a couple of months. I suggested that the summer would be almost over by that time. She agreed!!! I asked to speak to someone else. She had the manager/owner call me back a couple of days later. I told him my tale of woe. He said he would "look into it" and call me back. It has now been three weeks and he has yet to call me back. In the intervening time I went to Texas Adventure Powersports in Richardson (https://www.texasadventure.com). I told them I had a boat that needed service, they loaned me a trailer, I went back to the lake and picked up the boat, dropped it off at the dealer. 9 days later they called me to tell me my boat was ready. I picked it up on their loaner trailer and delivered it back to the lake. It runs perfectly. Bottom line: There are some good places to buy watercraft in the Dallas area. Texas Adventure Powersports is certainly one of the best. There is no need to deal with the likes of people like Texas Hydro Sports. If we avoid them perhaps the business will fail and we can get a good dealer to open at the lake. Too bad Yelp only allows reviews of 1 or above. I would have rated this business ZERO! read more

Took our boat for service. After having it for weeks they said they could not fix it. When we got the boat back our oil cap was missing. Was there when we took it in. Charged us for two lake tests and mechanics had no explanation for boat issues. Didn't offer to replace cap so had to order online which took another two weeks. WOULD DEFINITELY NOT RECOMMENDTHIS PLACE!!!!! read more

We took our boat in for a simple problem (well that's what the mechanic had said anyway) back on March 20, 2018. He claimed he would get right on it and let us know when we could pick it up. Each week we went by to check the progress and each time there was a different excuse as to why he hadn't worked on it. After waiting 6 weeks with no progress we went to pick up the boat, which now has been sitting outside uncovered and is filthy, both batteries were dead due to someone there leaving the radio on and nothing had been done to fix the boat! This place needs to get its s**t together when it comes to the repair department!! Can't call it a "Service Department" since they don't know much about "Service"!! read more

I have bought a trailer from Texas Hydro Sports, and I regularly have them service my wave runners. I have always found them to be good to deal with. Their customer service is friendly, their prices are fair, and they keep my wave runners running smoothly. I recommend them. read more