This is my first negative yelp (or any site) review for a restaurant and it is not on the food. My house orders togo from the restaurant several times a month and my whole office does too. Sometimes there are small problems with the order like wrong dressing or wrong side, nothing that will end the world. Things that are pretty easy to over look so we have never called in or complained a single time. I personally order the same thing every time but the other people's order vary. I ordered my usual boneless buffalo tenders and side salad for lunch today. When I got back to the office what was in the box was actually bone in wings. Not a big deal. One would think it was an easy fix, right? I called back and was told I could pick up the correct order in about 7 minutes. Great, I should still have time to eat in my hour for lunch.
I had every intention of taking the incorrect order back but due to a client walking in to my office right before I left, I accidentally left it on my desk. When I get back to Texas Grill I was asked if I brought the order back, I said no sorry, I left it on my desk. I was asked to go back to my office to get and drop it back by! REALLY!?!? Are you kidding? I have never called and asked for corrected food in the past and the first time I do call and ask them to correct THEIR ERROR I was treated like a serial offender trying to get free food. I told them that I was not driving back to my office and then back to them to drop off their mistake. They asked for my name and number which I happily gave them, but no need for them to worry, they will not see it popping up on their caller id for to go orders again.
Too bad, the food is good. The service, not so much. read more