I'm only giving 4 stars because I'm holding the 5th star till I get my car back... Yes it's ransom.
They have FANTASTIC customer service! My poor Jetta the was damaged because someone let their dogs run loose near a major highway. Well this was a first for me I had NO idea what to do.. After calming down and googling where to take my car I found texas body shop.
When I arrived with the tow truck I'm sure they knew I was about to break (emotionally) they were extremely nice about everything! One guy got me a box to put things in from my car, they offered me a ride to anywhere I needed to go, took care of a window that wouldn't roll back up (it was going to rain), and they were more than happy to answer any questions I had.
Well a week later, I hadn't heard from anyone. So I called them and they told me the insurance company did come and they are working out details but they did order parts and said my car might be ready by the following week! Originally it was looking like a month (ordering parts for my car can be a hassle). I know they are being optimistic but it's a huge relief since I'm having to pay for a rental out of pocket :(
I thought about waiting to actually see my car before reviewing but their customer service and helpfulness is worthy of a good review! Also I've heard good things from students at WT about them.
** seriously the best body shop! They did an amazing job and were super helpful with all my questions! They detailed my car before I went to get her, even the blue jean stain is almost gone on my white pleather seats. Also I know my car was not on a full tank when I took her there so that was nice of whoever put fuel in her. So happy I picked them! read more