Highly recommended! Very professional and the most knowledgeable in town. We took our vehicle to an auto collision business that was recommended by the insurance company. They wrote an estimate for $9xxx and completely missed the bent frame (so glad we did not go with those jokers). Bernard's estimated $50k+ and determined that the vehicle was totaled. The insurance company agreed. Bernard's found all the damage up front and kept us in the loop on everything. They even let us keep a loaner vehicle for more than a fair amount of time and never hassled us about anything. These guys are super easy to work with. When they say they're here to work for the customer, not the insurance company...THEY MEAN IT! Great job. Thanks again A+ read more

This team works as a team. They are looking out for you, the customer, the insured. They go above & beyond to help you work with your insurance. They don't settle for less than the best parts & service for your car repairs. They are very thorough and do excellent work. They will stand with you and for you - standing for what is right. Great people to have on your side - knowledgeable, mindful, diligent. read more

The Bernard's fight hard to make sure the insurance company treat you right. They help me cut through all the insurance companies tactics and get me the proper value for my vehicle. I would recommend them to anyone. They are honest listen to your needs and will not be bullied by the insurance company. read more

Didn't want to pick a star but had to, in order to write this review. Let me make a long horrific experience as short as possible, sweet and to the point! Car was damaged in auto accident 9/2018. When I say damaged it had a a small dent in passenger back door lower corner. With that being said, the window still worked and the door opened and closed with no issues. In fact, I drove it for 2 weeks after the accident waiting on ALLSTATE to call me to drop it off at Bernard's and pick up a rental. On 9/21/2018, Bernards gave me an estimate of $9,240.28 for repairs. On 9/28/18, my car was dropped off. 10/1/18 ALLSTATE wrote an estimate for $1,619.26 for repairs. It seemed to be going smooth the first few weeks into the repairs, until ALLSTATE started receiving supplement after supplement for repairs. Some of those being duplicates. So naturally they start holding off on sending payments to Bernards due to the multiple supplements received. Next thing you know I am getting a call about 2 to 3 times per week from Bernards stating payments have stopped from ALLSTATE and so they would like for me to file with MY insurance to get the rest paid for and car fixed 100%. I'll give it to them, nice try but I am not filing a claim on my insurance so you can get thousands for a dent in the door from 2 different insurance companies. As more time goes on the estimate has now jumped to $13,992.41. I call and talk to one of the owners (Terrance) and ask about the major jump in estimate. He states he does not have the original estimate (they gave me a copy of it on 9/21/2018) and if I could email or fax it to him. WOW. So needless to say I do so he can look at it and hopefully answer my question why the major jump in estimate. He never answers instead becomes very defensive (like anyone would do knowing they are being scandalous) saying they have asked me to come out there and talk with them on the options we have but I would never come out and let them explain. Well considering I am a female and have never worked in the auto collision field and never would, I figured I would not understand or be much help. After all, I choose them to fix my car on their own, without my help. Let me just mention, one reason I choose Bernards is because of their believable radio commercial."They will fight the insurance company for you, they wont let the insurance screw you around,best repairs in town" and blah blah blah. Well the day finally came 3 months later almost to the day of dropping it off in September, the car needed to be picked up they had fixed it all they could with the money they received. My car was not fixed 100% because they did not get the full $13,992.41. I would like to add, my car payoff is $25,000 and the cost for complete repair is $13,992.41. Does that not sound suspicious as hell?? After talking with Allstate about all of this mess, they tell me well we have pictures with all 4 doors off your car, windshield taken out, ect. I ask them to send me pics and they do, as Bernards couldn't send those pictures they told me because it was done on a virtual app on a cellphone. Just keeps getting better. Sure enough car is stripped down, looks like it is on an assembly line to get a full paint job minus all 4 doors. At this point everyone involved (and people I told) except Bernards are flabbergasted. So next step is call the financial institute that technically owns the car to let them know of this ordeal. Of course, they are floored as well. They tell me to contact the Texas Insurance Commission and get some advice from them. Where I was told by them to file a consumer complaint with the Texas Attorney General. I did that and submitted pics and documents, they are in the process of reviewing the information. I have also now filed a diminished value claim with ALLSTATE. I know this seems far fetched and unreal, you just don't hear stories like this one. But when insurance fraud is involved this is what you get. I wish there was a way to attach the pics and documents on here for everyone to see. If you would like to see them for yourself just email me and I will be happy to share them. This story needs to spread like wildfire, your help would be greatly appreciated. I just don't want anyone else to have to deal with a situation like this every, not even my worst enemy. Feel free to copy and paste this on FB, instagram, anywhere, anytime!!! Social Media is the best way to spread the word! My email is: jayme_chic@hotmail.com read more

These guys will go toe to toe with your insurance company to stop them from cutting corners and leaving you with a second rate repair job. They insisted that my insurance company replace the radiator on my car following a collision, instead of just trying to straighten the old one. The insurer insisted on letting a "radiator expert" examine the radiator and when he tried to straighten it, it cracked in three places. Small cracks that might have been patched by a less ethical shop, and no way would it have been as good as what was in my car before the wreck. Even when my insurance company strung things out beyond the coverage that I had for a rent car, they gave me one of their loaners for free. Great guys, honest, ethical and they do top notch work. read more

Bad service. They got totally run over my insurance and didn't even car how I came Out of the situation. Never use Bernard's EVER! read more

The lowest rating is a one star, but it does not do justice. There should be a negative scale as well. I see some "fixed" reviews here. But I agree with one other review that they are a fraud. Not only that, they are thieves. Their work is questionable. I don't think they realized that some of us take "before" pictures and compare to the "after" pictures. They swapped my center caps off my four wheels. They swapped all four floor mats with lower quality and damaged. They left wires hanging where they can get caught and cause even more damage. I tried to be honest and told Jeremy that I had told my insurance that I would submit a receipt for what I had to buy. And he said that why, be was going to submit the claim for that part and give me the money. yeah, right. Be warned. read more

Best shop in town! The best customer service from every employee there. They will make sure your insurance pays up when it comes to getting your car repaired. They took great care of us. Would never go to any other shop! read more

This shop is an absolute fraud. they claim to help us on their commercials and they are cheats and frauds. They tried to total my car for no reason. Said it needed another frame and it was not even touched. Took it to a real shop that was interested in helping me and they laughed at the estimate Terrance gave me. read more