My physician Gaurang Shah and my Nurse Claire Fazzone were amazing. They did exactly what you want…read morea Dr and Nurse to do. I felt comfort and relief and cared for and I was seen within 20 mins of checking in. I was in extreme pain 8/10 due to a bad tooth infection that had been hurting me all week until I could not bare the pain any longer. I'm able to come home pain free and get this taken care of tomorrow at a dentist. I also got 3 days off work note and I didn't even ask so that was also awesome. This was the best experience I've had going to the emergency room. I don't have insurance at the moment and that's no problem they will be billing me. I went to two other emergency rooms and was told to pay up front before being seen which I understand but was not able to pay hundreds of dollars this day.

Be extremely cautious and careful when getting anything done in this hospital. While my surgery was…read morea success, I was not provided proper pain relief medication at my doctor's recommendation for nearly 12 hours post surgery. The order was in, but the staff simply was not available to provide the drip install. Also, pay close attention to your bill. While my surgeon and the hospital were in-network, they selected to use an out-of-network componenet to my care. I was not told about this and was billed out of network while staying in the hospital for that part. Thank god for the No Surprises Act, making the charges only $700 vs the thousands of additional dollars in the bill. But I was not told about this until more than a year later. So even though my surgery took me well over my more than $5,000 max out of pocket, I now have to pay an additional $700. Add into that... I was sent a letter so much later that I can't even appeal it with my insurance. Extrmely shady practice. Very disappointed and would not recommend this hospital.

My father recently had his defibrillator battery replaced at this hospital. We've spent a lot of…read moretime here over the past 16 years. They've made improvements to parking and the rooms, but the café and food options still need some work. The check-in process for day procedures could also use improvement. It seems they are updating the lobby area as well. The staff is attentive and does their best, and I had a great experience with the ER staff during my last visit. However, the follow-up care after the ER visit could be better. Overall, this hospital is one of the better options in the Austin area. After reading others' reviews and their experiences, I've realized that many of the issues are common across hospitals in the US medical system, not just this one. I am glad we have the doctors of St David's South on my father's medical team. They have given us 16 and counting bonus years.

DO NOT LET THE AMBULANCE TAKE YOUR LOVED ONE HERE! He was rushed to this hospital against our…read morewishes when his doctor told him to go to the heart hospital of Austin. I told the paramedics that they wouldn't do as good as a job at a different hospital. I was right! after they told me what hospital he went to and it had a 2.8 rating!!!!!! He just text me and told me "I think you're right about the rating of this place so they don't seem to be getting amywhere and almost wanna send me home when they haven't done anything and I can't even get out of bed still"" He's just gonna have to go to Heart hospital I begged them to take him to earlier. Wasting precious time. They better transfer him to the other hospital because he can't even get out of bed or get in an Uber to go to the other hospital. I am livid. Read all the other one star reviews and go somewhere else please A day or two later he put him on more blood pressure medication that lowered his blood pressure to dangerously low at 60! They did a procedure on him to check for blockages in his heart and found nothing. He left the hospital and no better shape than he arrived. He's now transferred to a skilled nursing facility and I'm so less stressed now that he's out of Saint David's! I am an honest person so I do have to admit that the staff was very kind and professional.

I figure I better write this review before a year is up on it. This was not a plan visit but then…read moreagain what hospital visit is planned. I'm just gonna cover the highlights of what makes this good and bad in my opinion. First and foremost with any hospital ratings is the nurses. I've got to admit this ascension Seton has more outstanding; above average nurses. Like around 70%. Then about 15% our average and 10% are below average. Unfortunately, there are about 5% that are in the category of why are they even nurses if they hate people? I found these mostly to be the Night Shift people. Next step is the hospital beds, they have two types. I'm gonna call them the Chevy and the Cadillac. Needless to say they are both uncomfortable. The bar that gets them to move up and down so you could sit lay down have your legs up or also what sticks in your back the entire time making sleep impossible. The Chevy beds I have to admit did at least have convenient factors of a cell phone charger right in the framework so you didn't have to try and stretch it to the wall. It was also easier to make the bed go up and down, which is extremely helpful around meal times. It is a pain to get your food served on a tray that needs to slide under your bed, except it doesn't give you room to sit with the table in front of you. There were so many times when I had to eat almost laying down with just my neck above the food tray, not comfortable The temperature throughout the hospital it's always a bit chilly. I can't remember the reason for it but it's medical. One room they had me in. I was freezing and I like the cold. I asked for more blankets since most of the blankets they have are so thin. My favorite was they asked me if I wanted a heated blanket and what they do is they throw it in the dryer for about 15 minutes then bring it to you. So you have a short amount of time where your body can absorb that heat before it's all cold again. My main point being is that freezing room was freezing because the air conditioning was broken in it and it was probably about 62° until they fixed it. Now the most important factor the food. Most of the time they will hand you the menu items that you can order off of they don't tell you about the off menu items. Get to know the lady who brings around the menus and be real nice to her and she will tell you what off menu items that she can get for you. There were certain things I did, which I don't normally do. I told them I was allergic to pork because that pork was so overcooked. It was disgusting. Don't order extra vegetables. It basically is overcooked mush. And whatever you do, don't eat the eggs in the morning. They are the fake powder kind that you mix with water and fry up. Trust me it taste fake. Some of the favorites of the off menu items were the spinach, strawberry pecan salad and the grilled chicken sandwich. I don't know about anyone else, but I basically saw my doctor for approximately two minutes before I went in for surgery and that was it. You mostly deal with the nurses or the doctors assistants. During my time there, they were renovating the hospital because it was an older one. So if you were brought to the basement to have test done, you get to go by the new cafeteria being built, which was going to be huge. I don't want to say I wanna be here again but as a hospital, it was OK

I went to see my friend who had surgery on Monday. This is the first time I have been to Ascension…read moreSeton Medical Center Austin in over 20 years. It has totally changed since I visited. I first tried to park in the garage and it was completely full, then tried behind the medical center and it too was full and finally found a parking space on the side of the medical center. This took about 20 minutes, which cut down on my time with my friend as I had a 1 pm work call. Then I walked past the Medical Office building to get to the Medical Center. A nice candy striper named Mike escorted me to the west section of the building as I entered through the North Lobby. I managed to find my friend and was so happy to see her. There were nurses coming to her room pretty frequently, which I am sure is the custom for patients in Intensive Care unit (ICU). She appeared to be getting top notch care. She absolutely loved her pho! We were able to visit for a short while before I had to jump on a work call. Family and friends are important to me. So, I am extremely happy I got to see my friend today.

I will forever refer people to Ally for emergency medical care! It's so much better than urgent…read morecare. Not only do they have imaging like CT scans, but they also have fantastic staff. Everyone from the front desk to the imaging area was so kind, helpful and knowledgeable. The nurses were thorough, professional, and caring. The radiology tech was one of the nicest people I've met in a minute! The doctor actually spoke to me like a real person. This was in stark contrast to the CareNow clinic I visited earlier in the day wherein the doc stared at his computer screen as he typed the whole time he was in the room with me. At Ally, the doc had a conversation and let me have a voice in my care plan. She actually seemed like she cared about what was going on with me even though we didn't really figure it out. She made she I was safe to go about life and try to figure it out with my pcp, which was all I needed. I had seen the Ally logo around but didn't know what it was. Now I know they are my emergency medicine ally! Hope I don't have to go back, but know I'll choose Ally over anywhere else if I do.

I wanted to follow up. My son is back at work after the emergency surgery. Again, I can't express…read morehow important the visit to Ally turned out to be for my family.

When my gastro dr told me I had a choice between Seton or St David's, I called both to discuss…read moreappointments. At Seton, it ended up being a phone call out of the country to a call center. Really annoying delays when we would talk. We kept talking over each other. Difficult to understand, & they didn't see to have any compassion. Just another phone call. I called St David's & talked to a real local person, who empathized with me. Night & day difference & the choice was clear. I had a couple tests scheduled at the outpatient imaging center. The day of my testing, everyone I interacted with was smiling, upbeat, & so friendly. They seemed to go out of their way to make sure I was comfortable. Big shout out to Ashley who helped me with my Hida scan.

Why do we need to fill out the same paperwork three times?…read more Time wasting health care practices abound.

I had an electric scooter accident on the last day of SXSW 2026 and ended up at Dell Seton Hospital…read morethrough no choice of my own. A month later and I couldn't be happier with the outcome. My neurosurgeon did a great job on my back, and Googling him shows how he's highly rated, so I lucked out. Almost all of the nursing staff here is incredible. I was treated with respect and "enjoyed" my time in recovery. Shoutouts to Georgia in OT and Emily that runs the place for going above and beyond.

What a phenomenal care given by the doctors and nurses here at Dell Emergency Room. From the…read morebeginning to the end of our time here in the ER, the nurses and doctors were so kind and helpful and encouraging and supportive in every way! We felt safe and secured being here.

This place is the bomb! They really took care of me and didn't feed me full of bs to do tests and…read morestuff to inch up the bill. Good outfit.

Dr Greg and nurse Maria took great care of me. I sliced my pointer finger open late night meal…read moreprepping and it wouldn't stop bleeding for 2 hours and then went numb. I made the decision to drive here and I came in a little panicked. They calmed me down and Greg numbed my finger and stitched it up within 15 mins of being there. They walked me through each step and distracted me from my anxiety. Highly recommend.

I went to St. David Surgical Hospital in Round Rock today for the first time. I was getting an…read moreinjection in my back. I will say, they spared no money in this building. When you walk in to register there is a huge lobby area, very nicely decorated, where you can sit and wait. We found a parking spot out front but if there are none available you can drive around back to the parking garage and both are free. After about a five minute wait, they came to get me and take me back and everything looked very neat and clean in the rooms. I will say that my injection was about 45 minutes late but I think that's more on the doctor than the surgical center. The nurses and the rest of the staff were all very friendly and joked around with me, which makes the experience that much better. Overall, I think that facility is very nice and I would not hesitate to go there again for any type of procedure!

Incredible care and attentiveness! I had surgery here and the place is impeccable, the Ritz of all…read morehospitals. The staff is amazing, a special shoutout to The nursing staff, Ms Mary, Ms Jessica, Ms Chanti, Ms. Yara, Ms. Katie, Joel and Dr. Jackson. The care, responsiveness and process follow up was amazing. Ms. Susan, for physical therapy was great too. I can't thanks those wonderful angels enough. They made me feel safe and helped me focus on healing God Bless them all.

Hospitals have their challenges, but my experience here was better than at most others. Not every…read moretechnician or nurse may excel, and the doctors might have their off moments, but overall, the team is genuinely trying to do its best with the resources it has. My father was admitted over a holiday, which made things even more challenging, but everyone was at least willing to listen--something I can't always say has been my experience elsewhere. I want to highlight a couple of exceptional team members: a nurse named Sabreen and a PT/wound care nurse named Melissa. Both are five-star professionals who deserve raises for their outstanding care. Although this hospital is not located near us, I am grateful we made the drive here, per our doctor's recommendation. Parking is convenient, and there are plenty of nearby dining options. The hospital is undergoing renovations, so noise can be an issue at times, but I understand that such work has to be done eventually.

Nurses have really changed. I was shocked at how unsympathetic they were. Their objective seemed to…read morebe tough love--criticizing me and shaming me for my health problems. One aggressively addressed my "failure." It was very upsetting. The exceptions were, ironically, two male nurses. Unfortunately many people are stuck using Seton Northwest. Good luck to you.

I just spent 5 intense days in this wonderful facility for removal of a massive gallbladder. It was…read morequite an ordeal and I'm not gonna pretend I remember every moment perfectly because I was being given IV pain medication. First of all... Donna, my ER nurse was amazing. She is so easy to talk to, personable, knowledgeable... and she can sure hit a vein! They once called her up to my hospital room to insert a new IV and I was thrilled to see her again! I've had previous experience with Donna and she's always wonderful. I had two doctors. My surgeon, Dr. Alex Santos, is amazing doctor! Performed a very difficult removal of a gallbladder the size of a baseball. Very attentive. The on-site doctor, Dr. Laney, is probably one of the most caring doctors I have ever encountered in a hospital. He was always nearby. Great bedside manner. You can tell this man truly loves helping people. My nurses were like superheroes. They did everything they could to make sure I was as comfortable as possible during a time when I was experiencing the worst pain of my life. I can't say enough. James handled my first (and most intense) night like a champion. He even had me doing breathing exercises with him. He was born to do what he does. I can't thank him enough! The other nurses were all wonderful with the exception of one! The last nurse I had, Dan, was the polar opposite of every other nurse. Dan was beyond rude. I fell that he chose the wrong profession. He did and said so many ugly things, I don't even have the energy to type it all! But he shouldn't be a nurse. I wouldn't even want that man making me a latte. For now I will assume Dan is gone, or he was having the worst day of his life, because so many other ppl here need 5 stars. But he would get 1. The woman who made my meals was also darling! She found out I was vegan and after a day... she had done her research and added things to the menu special just for me! Just above and beyond! But of all the staff, the one who holds my heart is the Tec, Curtis! Curtis was there for me through it all. He was kind, compassionate, witty, caring, and he was ahead of everything that was happening. Always making sure I had what I needed and was doing what I needed to do. He even helped me walk the halls during recovery. I will miss him dearly and hope I can somehow thank him for being there with me through something so difficult. Thank you Curtis! You're my MVP. And thank you to the entire staff (not Dan) for everything you did for me! I will only use this hospital from here on.

My name is Brenda Haas-Villalta. I had a 3 level spinal fusion- on April 12th of this year. Let me…read morestart by saying I have worked in the medical field for 20 years as a nursing assistant. I become very ill 2 years ago and developed a idiopathic falling disorder to which I still suffer from. I also have a high pain tolerance. When I was 41 years of age, I broke my hip. It was non traumatic when it happened. Unbeknownst to me I had severe osteoporosis. My femoral hip broke just from standing up so fast. Then of course I fell to the ground. And had to have surgery. It had to be done ASAP in order to stop any chances of infection. The very next morning they had me walking up and down the hospital with a walker. It was like a walk in the park to me and I didn't even need extra pain medicine at that point. They use two plates two rods and 12 screws. My point for bringing this up is I have a very strong pain tolerance and for you to understand the rest of the story you can kind of gauge of where I'm coming from.when I had my 3 tier spinal fusion on April 12th that's when I was at the mercy of the hospital and a very poor nursing staff. Let me start by telling you, when I woke up from surgery I thought that I was just going to die. I couldn't believe the amount of pain I was in. Then I come out to find the nurses saying hold on will get you some pain medicine. Really people? Anytime I needed to use the bathroom or a bed pan it would take up to 30 minutes sometime for someone to come they always shut the door so nobody hears you. When I was done I would ring the button and nobody would come by the time it was over 20 minutes I was screaming crying and begging them not to ignore me to come help me. They came when they heard that. They treated me physically rough and had no sense of compassion whatsoever. The first night there I was scolded like a six-year-old because I brought my own medication to show them so they would know what I needed. They try to embarrass me and talk about each one of how many there was and write it down. I wasn't embarrassed every single thing I had was a prescription from a doctor. She asked the nurse next to her to sign it, and the nurse + why. And the older nurse said it's just procedure just sign it. That's when the bell started going off in my head. They had no idea that I was a medical professional of 20 years. They did not in-service any of the staff on how to gently move me or pivot me. That should've been a regulatory thing for them to do before trying to help me move. They did not do this. So every time they move me it was like agony every second. Then they would get annoyed because I couldn't get up fast enough for them and say things under their breath. The one time I had a bowel movement in my bed pan and I heard the nurses complaining and she was cursing saying I don't get paid enough shit to do this. Then on many occasions I heard the nurses arguing over who was going to toilet me. One because I take so long and two they didn't like having to lift me up. And you could hear them down the hallway arguing about this. And this one the door was open. I weighed 135 pounds soaking wet. So I was not heavy at all for two people to lift. Yet they bitched Mont to complain about it and so they started sending in mail staff only. Everyone of the male staff or wonderful nurses treated me kindly and did not hurt me. All the females were exactly the opposite. And I never got my medication's to where I was supposed to. I would ask and explain ask and explain and tell them to compare the ones they took. But it didn't happen that way. I had to call my husband twice and then when the physician assistant came in he was all angry at me because of it. I know that my rights were violated especially the Hyppa ones. The way they treated my physical body was abusive. The fact they argued over who had to deal with me like I was a hard patient or something. I totally know what it takes to take care of a patient and I always thank them and tell them how much I appreciated them. It didn't matter they were still always annoyed to help me. Then The physician assistant try to make me go home early when it was just two days after my surgery. Mind you I couldn't even sit up by myself. He said everybody comes home after a couple days. I explain to him I am not everybody. So I was able to get two more days of doctors care. I was asked if I felt safe going home. I told the nurse "NO" . She asked why. I explained that I couldn't do anything by myself, not even able to sit up by myself. Her first response was "Are you scared of your husband? It took every ounce of my control not to yell at this woman. As I was sat up by the nurse and my husband I was in agony. The woman nurse acting like she gave a rats ass! All a show just for my husband. It took a full week for them to wash me after sweating from the physical part of the surgery. I also needed 2 blood tra