My experience at Proline was nothing short of outstanding. They're a true factory-direct,…read morefamily-owned business that genuinely cares about the quality of their products and the work they put out.
As the owner of a camper services business, I perform detailed camper inspections and have a sharp eye for flaws. I thoroughly looked over the enclosed trailer I purchased and honestly couldn't find a single issue. The welds were flawless, and all the small but important details were clearly given careful attention.
While I was hooking up the trailer, the team came out to check on me and noticed an issue with the interior lights. Within five minutes, they had everything diagnosed and fixed. It turned out to be related to my new truck's LED system--not their workmanship. Their quick response and professionalism really stood out.
I also made a last-minute decision to add a spare tire holder. Once again, they had one installed within minutes. From start to finish, pricing was very reasonable, and the timeline was exactly as promised.
One of the biggest reasons I chose them comes down to relationships. I had met Aaron about three years ago and was immediately impressed with how focused he is on building genuine, long-term relationships--not just making a sale. A lot of factories in this industry seem focused strictly on the bottom dollar, but that's not the case with them. I already knew they produced incredible work, but what stood out even more was that they weren't pushy or overly concerned about closing a deal.
Who would have known that three years after first meeting Aaron, I'd be calling him to build a trailer specifically for my own company? That decision was easy because I had already experienced firsthand that his customer service--and the customer service of the entire company--is spot on.
I've hauled enclosed trailers for this company before and have spoken with Aaron on several occasions. He's a stand-up guy, which made it an easy choice when I was in the market. Supporting a local, factory-direct small business was important to me--and Proline checks every box.
I'll say it again: the attention to detail on this trailer is absolutely incredible.