1 star. Rodent in our room. Terrible resolution…read more Food, spa, and location were all great. But there was a live rodent in our room on night one of my husband's 40th birthday trip. It scampered into a hole in the wall. Staff tried to stuff a rag in it before moving us to a closet-sized "unsaleable" room, a third the size of our suite. Compensation for a thousands-per-night booking gone wrong? A slight room upgrade for one night, a comped activity, and $150 (which didn't even cover the resort fee). When we followed up through our third-party booking, Ventana told them we'd already been compensated. For a rodent, two room changes, and a ruined special occasion. Nice property. Awful management. If something goes wrong, don't expect them to make it right.

We had a three night stay to celebrate our birthdays and wedding anniversary. We were late in…read morearriving - it was dark and couldn't see anything beyond our deck - but they were ready for us. A nice surprise waiting in our room: chocolate covered strawberries and a bottle of champagne, a nice way to start things off. We explored the Japanese hot pools. They have separate men and women pools with one in the middle if you want to meet and look at the sky together. Very romantic and the water temperature was just right. It was wonderful to wake up the next morning and have a perfect view of the ocean from our room. We had breakfast, we walked around the grounds for a little hike, back to our room to hang out. Lunch, more walking, dinner. Rinse and repeat. Spent one afternoon carving a pumpkin we picked up along the way. The staff were professional and friendly, kept our room stocked with bath salts, coffee pods and a bottle of water on the nightstand when they turn down the bed. Gorgeous views, awesome weather. It is a great place to unwind and just be.

Unfortunately for us, Post Ranch Inn was one of our first stops on an eight-day coastal road trip…read more Unfortunate because they set a standard no other property or restaurant was going to match. I knew that going in. It was still starker than I expected. Start with the property. When that is the view off your deck, why go anywhere else? Stunning doesn't cover it. We hiked much of the grounds and every turn delivered something new. The kind of place that makes you slow down without even trying. Then the restaurant. Everything was perfect -- service, quality, execution. Much of the food sourced on property or from the surrounding community. My wife declared the salad the best she'd ever had. High praise for a salad. High praise, full stop. Special shout out to our server Yasmany and bartender Thomas -- both exceptional. What struck me most was how effortless the entire staff made it look. These are people who deal with guests from around the world, all arriving with high expectations of a high-end experience. And yet nothing felt forced. Nobody appeared to be trying to impress us. It was just perfect service, perfectly delivered. That's the rarest thing in hospitality. Highlight of the trip. Hands down. And I suspect, never to be repeated.

PLEASE READ THIS REVIEW BEFORE MAKING A RESERVATION -- IT MAY SAVE YOU THOUSANDS OF DOLLARS…read more If you are considering booking an ocean-view room at Post Ranch Inn between May, June, July, or August, I strongly encourage you to do extensive research about Big Sur's seasonal coastal fog before spending your money. Based on our experience, I would never book an ocean-view room during these months again. We paid nearly $10,000 for two nights in one of the resort's premium ocean-view accommodations because the breathtaking ocean views shown throughout their website were the main reason we chose this property. Unfortunately, during our entire stay, the ocean view was completely hidden by dense fog. We never saw the spectacular view that was advertised and pictured online. What disappointed us most was the lack of transparency. The website showcases beautiful, clear ocean views but does not adequately prepare guests for the possibility that the view may be completely obstructed for an entire stay during certain times of the year. If guests are paying thousands of dollars specifically for an ocean-view room, they deserve clear information about the seasonal risk of persistent coastal fog so they can make an informed decision. Throughout our stay, we repeatedly asked staff whether the fog would clear. We were consistently told that it would likely clear within a few hours. Unfortunately, that never happened. The fog remained throughout our stay, and we never got to enjoy the ocean view we paid a premium for. What made this even more frustrating was that, after repeatedly being told by multiple staff members that the fog would clear soon, one employee later told us that they were not supposed to tell guests that the weather was expected to remain the same for several days and that these foggy conditions are common during this time of year. According to that employee, this type of weather often persists throughout much of the summer season. I cannot independently verify that statement, but if that information was accurate, it raises serious concerns about transparency. Guests spending thousands of dollars for an ocean-view room deserve honest information about the likelihood of actually seeing the ocean during their stay. The room itself also had maintenance issues. The bar sink was clogged, and the shower valve/faucet was loose and repeatedly fell while being used. We reported both problems, but neither was repaired during our stay. Staff apologized, but no one came to address the issues. For a property charging close to $5,000 per night, I expected much better communication, transparency, maintenance, and overall value. I fully understand that the weather is beyond the hotel's control. However, what is within their control is how honestly they communicate the risk of seasonal fog to potential guests. Had we known there was a realistic possibility of spending our entire stay looking at a wall of fog instead of the Pacific Ocean, we would have chosen different travel dates, a different room category, or a different destination altogether. The property itself is beautiful, but based on our experience, the value did not come close to justifying the cost. If an ocean view is important to you, think very carefully before booking an ocean-view room during the late spring and summer months.

POV: searching for glamping vibes and forest bathing in Big Sur…read more The property is spread across either side of the road. On one side is the lobby directly across the roadhouse restaurant. The other side is gated and has river access. We sat by the campfire and made smores, bought an inflatable donut at the store near the lobby, crossed a bridge, floated along the lazy river, and walked the beautiful lush grounds under the towering redwood trees. If I had stayed longer I would've put one of those yoga mats to good use. Cabins are clean, stocked, and cozy. I highly recommend staying a few nights in this peaceful place.

I truly believe this is one of the most special places to stay in Big Sur. There's a certain…read morefeeling you get when everything is just right--and the little Sur (room N) delivered the perfect setting - peacefulness, romance, and nature. The location of the cabin is right off the creek of their property. Also It had rained the day before, so a small waterfall was flowing directly across from our place. That evening we sat by the fire, roasting marshmallows and sipping champagne while listening to the water and looking up at the redwood trees. It was just so magical. One detail I especially loved was the heated bathroom floors--such a cozy surprise and something I'm definitely not used to! The entire cabin was spotless and beautifully maintained. I'm very particular about cleanliness in hotels so I brought my mattress vacuum cleaner to inspect--the bed and pillows were not dusty, which gave me a peace of mind. Overall, our stay was perfectly the way I want to remember this trip. If I had stayed somewhere else, I don't think I would have had a great of an experience in Big Sur. Ambience and the aesthetics of the property grounds is important to me and it checked off all the boxes. April turned out to be the perfect time to visit: sunny, peaceful, and more affordable than peak season. I loved everything about this stay and we're already planning to come back. Recommendations: the pillows are goose down so it doesn't work for neck support. Bring a pillow you like from home if you have neck issues. Also, in Little Sur, your bed is underneath a window. Turn the blinds upwards so you don't wake up to the light in your eyes:)

Every dish was thoughtfully prepared and absolutely delicious--each course felt intentional,…read morebeautifully presented, and full of flavor. The menu showcased a perfect balance of creativity and refinement, with ingredients that tasted incredibly fresh and well-paired. You can really tell how much care goes into every detail, from the composition of the dishes to the pacing of the meal. Beyond the food, the setting is just as remarkable. The views are stunning and elevate the entire experience, making it feel both special and serene. Overall, it was a truly memorable meal, and I would highly recommend it to anyone looking for an exceptional dining experience in Big Sur.

Wanted a nice meal that would be a contrast to the hiking shoes and forest roadside diner. The view…read morewas amazing, our day was filled with the marine layer/clouds so it felt like we were dining above the clouds. Prefix lunch was plenty enough to eat without the additional appetizer. The drinks are nice and all the food is served family style. Between the salmon, lion's mane mushroom, and steak, my favorite was the mushroom. The steak was a bit more cooked than the medium rare requested. There's indoor and outdoor dining. The weather was nice enough to eat outside too. If you wanted, there are shades that can be pulled down to cover the floor to ceiling windows. You can also walk out into their small balconies to enjoy the view. The staff is very friendly and made us feel welcomed. Valet is complimentary, but there's quite a few stairs to climb from the valet to the restaurant. There are electric vehicle charging as well. If needed, I think individuals can be driven up to accommodate mobility issues.

Phenomenal dining experience…read more Eating here is an integral experience of staying at Alila. They serve a brunch menu (for breakfast and lunch) as well as dinner. All food and non-alcoholic drinks are included with your stay (with a 1 entree limit for dinner). Over the course of our stay here, we tried the majority of the menu. Most of the food was top notch with the highlights being: *Moroccan Shakshuka - Comes out pipping hot in a mini cast iron pan. The spicy kick is infused within the eggs and peppers. Pairs perfectly with the toasted pita *Porchetta Sandwich - The pork was so rich and juicy and the crusty roll soaked up all the juices *Smoked San Marzano Bisque - The tomato flavor is very concentrated and infused with a pleasant smoke. A touch of creme makes it perfect. *Salt Spring Mussels - The fresh mussels were very tender and paired well with their spicy, smokey sausage. *La Bistecca - Medium-rare filet with roasted onions and chimichurri. Can't go wrong here. Areas for improvement: Their pizza crust is a tad thick and too floury for my taste. Their squid ink pasta is also too thick and chewy. A note about service: On the first night, I ordered their signature Marine Layer drink which has a bubble with Lavender smoke in it. Their machine malfunctioned, resulting in no smoke. I spoke to the manager about it and he personally rectified the issue for the second night and provided two complimentary drinks. This is an example of stellar service. Kudos to the staff for their commitment to a quality experience. Ambiance: The view is simply unbeatable. Ask for a table on the far edge near the water. You get a landscape view of the ocean and the adjacent hills. At sunset, the view is bathed in orange. PSA: The dinner reservations for the good times fill up rather quickly. Ask the concierge to book for you as soon as your book the hotel!

POV: you wanted a romantic date night in Big Sur…read more From Alila hotel entrance, you drive all the way to the top of the hill, and park in front of the Sur House. We got lucky and seated at the terrace on this misty weekday evening. There's a NY strip off menu which was perfect. It had chimichurri, trumpet mushrooms, whole grilled onions, and mushroom sauce. My husband doesn't even like mushrooms but he enjoyed this entree. The halibut was so delicious. The flavors and texture was everything. High quality fresh ingredients. The citrus butte black was incredible. Even the guy seated at another table behind me said that he was doing everything not to lick the plate. I assume he was talking about this dish. Lol. The view was good but foggy, the food was great, although I would have loved if the restaurant provided something special or any little thing to make it memorable for celebrating our milestone here.

I spent three nights here with my husband and our small dog and we had an absolutely lovely time…read more We were greeted warmly and taken to the lobby via cart where we were checked in very privately and all of the amenities were explained to us. Our room was well appointed with a comfy bed and fireplace as well as a place for us to work. The bathroom was nice with a large tub for soaking and we had a private hot tub on our deck that we made very good use of. All of the food, whether it was room service or happy hour plates or meals at the restaurants (with the single exception of the Big Sur Smokehouse which was terrible and I do not recommend) was very good. As a matter of fact, I would say that the culinary experiences here were some of our best experiences overall, and that is saying a lot considering the level of customer service you receive at this establishment. We also hiked the trails with our small dog but unfortunately as much as they advise this is a dog friendly place, dogs are not allowed in the pool or soaking areas and you cannot leave them in the room, so by bringing our dog we did miss out on use of the pools and some of the other amenities. We were able to dine at the dog friendly restaurants though and again the food was delicious. Overall, this was definitely a five-star stay from the amazing service and accommodations to the delicious food to the ability to appreciate being surrounded by nature. We spent a lot of time relaxing in in our hammock or our hot tub, as well as snuggling in front of the fireplace. enjoying each other's company. This is the perfect location if you are looking to relax and unwind and was very romantic for us. We are planning another stay here soon and I am very much looking forward to it.

My daughter and I stayed at Alila for 2 nights. We had our room upgraded…read more The room was very comfortable. The fridge was stocked with snacks and drinks. There was a Nespresso coffee machine and hot water pot for tea. The room was maintained well. Turndown service replaced used towels and included pillow gifts. The towels were soft and absorbent. The bed was comfortable. The fireplace included bags with wood for easy starting. It was quiet and the scent was soothing. We took the foragers cocktail activity. Karen was very energetic and cute. We started muddling strawberries then mixed them with bitters and shook up a cocktail. We then took our drinks into the garden and Karen told us which plants were what. After we collected some herbs we went back and made our own bitters. They suggested some combinations. We chose nettles, orange peel and vanilla bean. We both had deep tissue massages. They were done in a cabana overlooking the hills. It was peaceful and relaxing. We ate our dinners and breakfasts at the restruant Sur.

Austin was amazing! He showed up on time for his estimate and for work. He worked steady,…read morecleaning up as he finished each room. He was extremely careful not to scratch the painted walls and ceiling. He would highly recommend hom for any job.

I was having a difficult time replacing an EV Charger and needed some professional assistance. I…read morecontacted Black Diamond to help out and they were able to come the very next morning. The work was done quick and professionally. I would highly recommend them.

This was my second project with Pacific Electric. The first was installing 2 EV chargers in my…read moregarage. Sal was recommended by the builder of my home, and he did a great job installing the NEMA 14-50 outlets as well as mounting the chargers on my garage walls. So it was a no-brainer to text Sal when I needed to add a new electrical outlet in my outdoor room for a subwoofer. I sent some pictures and a description of what I was looking for, and Sal quoted a fair price. He was out the next day to install the outlet, and I am very happy to have my subwoofer in a much better location for my outdoor room. Now I need to find a credenza or something to hide his great work under the TV and put the sub next to it.

Reached out via website to schedule an estimate. Received an email response with the option to text…read moreor call. Sent a text with information and never got a reply, phone number that was given was never answered and had a mail box that was not setup. Not sure if the request we had was not worth the time or if there was a communication issue. Ended up going with another electrician and had a great experience. Wish this could have worked out.

Jay is not a ordinary photographer. He is the best I represented a home owner to sell the Pebble…read moreBeach home. After one photographer no show at the last minute. I found Jay from help.com out of desperate. He came on time and worked many many angles of the home. I tried to rushed him to get my house photos sooner. His answer is that he needs time to enhance them. I requested the good shots of beaches and golf courses. He did it and did very well. You can see those beautiful photos by clicking this link: https://www.trulia.com/homes/California/Pebble_Beach/sold/5013565-4149-El-Bosque-Dr-Pebble-Beach-CA-93953 My seller and me are both impressed with the result. He is talent and he works hard that bring SUPERB result. Of course this home sold quickly. Both my sellers and me are very appreciated Jay's good job. Thanks you Jay.

Jay was kind, flexible, and so excited with me during my grad photos! Most importantly, he made me…read morefeel comfortable. He took many, many shots in a variety of places and I just love how they turned out. I will definitely be returning back to home for my future photography needs!