1 star. Rodent in our room. Terrible resolution…read more Food, spa, and location were all great. But there was a live rodent in our room on night one of my husband's 40th birthday trip. It scampered into a hole in the wall. Staff tried to stuff a rag in it before moving us to a closet-sized "unsaleable" room, a third the size of our suite. Compensation for a thousands-per-night booking gone wrong? A slight room upgrade for one night, a comped activity, and $150 (which didn't even cover the resort fee). When we followed up through our third-party booking, Ventana told them we'd already been compensated. For a rodent, two room changes, and a ruined special occasion. Nice property. Awful management. If something goes wrong, don't expect them to make it right.

We had a three night stay to celebrate our birthdays and wedding anniversary. We were late in…read morearriving - it was dark and couldn't see anything beyond our deck - but they were ready for us. A nice surprise waiting in our room: chocolate covered strawberries and a bottle of champagne, a nice way to start things off. We explored the Japanese hot pools. They have separate men and women pools with one in the middle if you want to meet and look at the sky together. Very romantic and the water temperature was just right. It was wonderful to wake up the next morning and have a perfect view of the ocean from our room. We had breakfast, we walked around the grounds for a little hike, back to our room to hang out. Lunch, more walking, dinner. Rinse and repeat. Spent one afternoon carving a pumpkin we picked up along the way. The staff were professional and friendly, kept our room stocked with bath salts, coffee pods and a bottle of water on the nightstand when they turn down the bed. Gorgeous views, awesome weather. It is a great place to unwind and just be.

Unfortunately for us, Post Ranch Inn was one of our first stops on an eight-day coastal road trip…read more Unfortunate because they set a standard no other property or restaurant was going to match. I knew that going in. It was still starker than I expected. Start with the property. When that is the view off your deck, why go anywhere else? Stunning doesn't cover it. We hiked much of the grounds and every turn delivered something new. The kind of place that makes you slow down without even trying. Then the restaurant. Everything was perfect -- service, quality, execution. Much of the food sourced on property or from the surrounding community. My wife declared the salad the best she'd ever had. High praise for a salad. High praise, full stop. Special shout out to our server Yasmany and bartender Thomas -- both exceptional. What struck me most was how effortless the entire staff made it look. These are people who deal with guests from around the world, all arriving with high expectations of a high-end experience. And yet nothing felt forced. Nobody appeared to be trying to impress us. It was just perfect service, perfectly delivered. That's the rarest thing in hospitality. Highlight of the trip. Hands down. And I suspect, never to be repeated.

PLEASE READ THIS REVIEW BEFORE MAKING A RESERVATION -- IT MAY SAVE YOU THOUSANDS OF DOLLARS…read more If you are considering booking an ocean-view room at Post Ranch Inn between May, June, July, or August, I strongly encourage you to do extensive research about Big Sur's seasonal coastal fog before spending your money. Based on our experience, I would never book an ocean-view room during these months again. We paid nearly $10,000 for two nights in one of the resort's premium ocean-view accommodations because the breathtaking ocean views shown throughout their website were the main reason we chose this property. Unfortunately, during our entire stay, the ocean view was completely hidden by dense fog. We never saw the spectacular view that was advertised and pictured online. What disappointed us most was the lack of transparency. The website showcases beautiful, clear ocean views but does not adequately prepare guests for the possibility that the view may be completely obstructed for an entire stay during certain times of the year. If guests are paying thousands of dollars specifically for an ocean-view room, they deserve clear information about the seasonal risk of persistent coastal fog so they can make an informed decision. Throughout our stay, we repeatedly asked staff whether the fog would clear. We were consistently told that it would likely clear within a few hours. Unfortunately, that never happened. The fog remained throughout our stay, and we never got to enjoy the ocean view we paid a premium for. What made this even more frustrating was that, after repeatedly being told by multiple staff members that the fog would clear soon, one employee later told us that they were not supposed to tell guests that the weather was expected to remain the same for several days and that these foggy conditions are common during this time of year. According to that employee, this type of weather often persists throughout much of the summer season. I cannot independently verify that statement, but if that information was accurate, it raises serious concerns about transparency. Guests spending thousands of dollars for an ocean-view room deserve honest information about the likelihood of actually seeing the ocean during their stay. The room itself also had maintenance issues. The bar sink was clogged, and the shower valve/faucet was loose and repeatedly fell while being used. We reported both problems, but neither was repaired during our stay. Staff apologized, but no one came to address the issues. For a property charging close to $5,000 per night, I expected much better communication, transparency, maintenance, and overall value. I fully understand that the weather is beyond the hotel's control. However, what is within their control is how honestly they communicate the risk of seasonal fog to potential guests. Had we known there was a realistic possibility of spending our entire stay looking at a wall of fog instead of the Pacific Ocean, we would have chosen different travel dates, a different room category, or a different destination altogether. The property itself is beautiful, but based on our experience, the value did not come close to justifying the cost. If an ocean view is important to you, think very carefully before booking an ocean-view room during the late spring and summer months.

POV: searching for glamping vibes and forest bathing in Big Sur…read more The property is spread across either side of the road. On one side is the lobby directly across the roadhouse restaurant. The other side is gated and has river access. We sat by the campfire and made smores, bought an inflatable donut at the store near the lobby, crossed a bridge, floated along the lazy river, and walked the beautiful lush grounds under the towering redwood trees. If I had stayed longer I would've put one of those yoga mats to good use. Cabins are clean, stocked, and cozy. I highly recommend staying a few nights in this peaceful place.

I truly believe this is one of the most special places to stay in Big Sur. There's a certain…read morefeeling you get when everything is just right--and the little Sur (room N) delivered the perfect setting - peacefulness, romance, and nature. The location of the cabin is right off the creek of their property. Also It had rained the day before, so a small waterfall was flowing directly across from our place. That evening we sat by the fire, roasting marshmallows and sipping champagne while listening to the water and looking up at the redwood trees. It was just so magical. One detail I especially loved was the heated bathroom floors--such a cozy surprise and something I'm definitely not used to! The entire cabin was spotless and beautifully maintained. I'm very particular about cleanliness in hotels so I brought my mattress vacuum cleaner to inspect--the bed and pillows were not dusty, which gave me a peace of mind. Overall, our stay was perfectly the way I want to remember this trip. If I had stayed somewhere else, I don't think I would have had a great of an experience in Big Sur. Ambience and the aesthetics of the property grounds is important to me and it checked off all the boxes. April turned out to be the perfect time to visit: sunny, peaceful, and more affordable than peak season. I loved everything about this stay and we're already planning to come back. Recommendations: the pillows are goose down so it doesn't work for neck support. Bring a pillow you like from home if you have neck issues. Also, in Little Sur, your bed is underneath a window. Turn the blinds upwards so you don't wake up to the light in your eyes:)

Our visit to Sierra Mar at Post Ranch Inn in Big Sur was truly a five-star experience from…read morebeginning to end. We returned at the gracious invitation of General Manager Tim Lee, who wanted my family and me to experience the property again. Tim asked Brendan to take good care of us, and he certainly did. We were seated at a spectacular table overlooking the Pacific Ocean, perched high above the Big Sur coastline. The view alone is breathtaking and creates an atmosphere that is difficult to duplicate anywhere. The three-course brunch was equally impressive. We began with a beautifully presented Mediterranean-inspired course featuring chickpea salad, assorted pickled vegetables, and what appeared to be baba ghanoush. Everything was fresh, flavorful, and thoughtfully prepared. The highlight for me was the flat iron steak, beautifully sliced and presented in cast iron. I was especially pleased with the quality of the beef from Niman Ranch, a producer I have long appreciated for its emphasis on high-quality, responsibly raised meats. The steak was prepared beautifully and was absolutely delicious. Service matched the setting and the food. Brendan made certain that we were exceptionally well taken care of throughout our visit, and our server, Matthew, did an outstanding job. He was attentive, professional, and contributed tremendously to the experience. My wife, my son, and I had a wonderful and memorable afternoon. Between the extraordinary setting, excellent food, and genuine hospitality, Sierra Mar absolutely earned five stars from us. A very special thank you to Tim for inviting us back, to Brendan for taking such wonderful care of our family, and to Matthew for his outstanding service. We sincerely appreciate the hospitality and look forward to returning to Post Ranch Inn and Sierra Mar again in the foreseeable future.

Every dish was thoughtfully prepared and absolutely delicious--each course felt intentional,…read morebeautifully presented, and full of flavor. The menu showcased a perfect balance of creativity and refinement, with ingredients that tasted incredibly fresh and well-paired. You can really tell how much care goes into every detail, from the composition of the dishes to the pacing of the meal. Beyond the food, the setting is just as remarkable. The views are stunning and elevate the entire experience, making it feel both special and serene. Overall, it was a truly memorable meal, and I would highly recommend it to anyone looking for an exceptional dining experience in Big Sur.

We accidentally found the place because it's right next door to a great massage place. The food was…read morebomb though. We're started with breakfast and it was a ten out of ten. I ordered an omelette with the mezcal margarita. Then we went back for dinner and it was just as good. I had a salad with beets that changed my life! So fresh. So flavorful. For my meal I ordered the short rib and y'all the food was so good!! Just trust me. It's next door Taboo, from the beach, if you're planning to attend there. Breakfast not photographed

What started as a stop to charge my Tesla turned into one of the best side quests of our trip. We…read moreended up at Sur House because it was the closest restaurant to the Tesla Supercharger, and I'm so glad we did. The views are absolutely breathtaking, the restaurant is spotless, and even the restrooms were immaculate. You can tell they take pride in every detail. The service was exceptional. My son is a very picky eater and pretty much only eats salmon and Wendy's nuggets. Even though salmon wasn't on the menu, the staff went above and beyond to make it happen for him, seasoned simply with salt and pepper and cooked extra well done. He loved every bite. That level of customer service is hard to find. The food was outstanding, the staff was incredibly friendly and accommodating, and the general manager was genuinely kind. They were even hosting a private event, yet still found a way to make room for us and made us feel completely welcome instead of rushed. This unexpected side quest ended up being one of the highlights of our drive along the coast. Amazing food, incredible service, unforgettable ocean views, and a team that truly cares about its guests. I would absolutely recommend Sur House to anyone in the area, and I'll definitely be back the next time I'm driving through.

I spent three nights here with my husband and our small dog and we had an absolutely lovely time…read more We were greeted warmly and taken to the lobby via cart where we were checked in very privately and all of the amenities were explained to us. Our room was well appointed with a comfy bed and fireplace as well as a place for us to work. The bathroom was nice with a large tub for soaking and we had a private hot tub on our deck that we made very good use of. All of the food, whether it was room service or happy hour plates or meals at the restaurants (with the single exception of the Big Sur Smokehouse which was terrible and I do not recommend) was very good. As a matter of fact, I would say that the culinary experiences here were some of our best experiences overall, and that is saying a lot considering the level of customer service you receive at this establishment. We also hiked the trails with our small dog but unfortunately as much as they advise this is a dog friendly place, dogs are not allowed in the pool or soaking areas and you cannot leave them in the room, so by bringing our dog we did miss out on use of the pools and some of the other amenities. We were able to dine at the dog friendly restaurants though and again the food was delicious. Overall, this was definitely a five-star stay from the amazing service and accommodations to the delicious food to the ability to appreciate being surrounded by nature. We spent a lot of time relaxing in in our hammock or our hot tub, as well as snuggling in front of the fireplace. enjoying each other's company. This is the perfect location if you are looking to relax and unwind and was very romantic for us. We are planning another stay here soon and I am very much looking forward to it.

I returned to Alila Ventana Big Sur after staying in December 2021, as a Hyatt Globalist both…read moretimes. General service was still good, and I appreciated turndown. But this felt like a decline in standards, not just fewer amenities. Dinner at The Sur House was the main problem. At check-in, the remaining choices were 5:15 PM or 8:15 PM onward; we booked 8:15. On arrival, mussels and filet mignon were unavailable. I accepted sirloin and ordered medium. The steak arrived close to 9 PM. The server confirmed it had mistakenly been cooked medium rare. Rather than taking the whole plate back or replacing the steak, staff brought an empty plate and asked us to transfer the already-cut pieces onto it for further cooking. The same pieces came back, some so full of tough connective tissue that even a steak knife struggled. I could not eat them. We were then told hot food service had closed. After I said, "I'm still hungry," they offered octopus: a small portion over lots of potatoes. That did not feel like an adequate replacement. A guest accepting a reservation offered by the resort should not be left without a satisfactory dinner because of the kitchen's mistake. Elsewhere, the wine, fruit and cheese welcome had become popcorn and a letter; the minibar had six sparkling waters and three snack boxes, without the small Champagne bottle I remembered. Room service now cost $10 per delivery despite meals being included. Dinner was limited to one entree per person. I could accept that, but the food tasted worse to me, and two friends staying in another room also felt hungry. I also noticed overlapping dishes across restaurant, room-service and poolside menus. My issue is not missing freebies. It is food quality and how mistakes are handled--basics I expect even at an ordinary restaurant. At 55,000++ points or nearly $3,000 after tax per night, I would not recommend this experience.

Austin was amazing! He showed up on time for his estimate and for work. He worked steady,…read morecleaning up as he finished each room. He was extremely careful not to scratch the painted walls and ceiling. He would highly recommend hom for any job.

I was having a difficult time replacing an EV Charger and needed some professional assistance. I…read morecontacted Black Diamond to help out and they were able to come the very next morning. The work was done quick and professionally. I would highly recommend them.

This was my second project with Pacific Electric. The first was installing 2 EV chargers in my…read moregarage. Sal was recommended by the builder of my home, and he did a great job installing the NEMA 14-50 outlets as well as mounting the chargers on my garage walls. So it was a no-brainer to text Sal when I needed to add a new electrical outlet in my outdoor room for a subwoofer. I sent some pictures and a description of what I was looking for, and Sal quoted a fair price. He was out the next day to install the outlet, and I am very happy to have my subwoofer in a much better location for my outdoor room. Now I need to find a credenza or something to hide his great work under the TV and put the sub next to it.

Loved them when they came! It was great but I had questions. I reached out but did not get any…read morefollow up.

Jay was kind, flexible, and so excited with me during my grad photos! Most importantly, he made me…read morefeel comfortable. He took many, many shots in a variety of places and I just love how they turned out. I will definitely be returning back to home for my future photography needs!

I typically don't leave reviews, but I have to share the outstanding job done by JH Photographers…read more He was punctual and communicative for our vow renewal ceremony & when I mentioned I had some late guests I wanted to wait for he had no problem staying a bit longer. I initially only had him booked for our ceremony, but we got so much more time and more pictures than expected. A big reason for our renewal was due to having a lack of photos from our original wedding. JH has sent me half of the ones from our session within only a couple of days (special request from me to get some thank you cards out) and I'm already satisfied. Thanks again!