Horrendous & Bullying Experience..Do not Honor Website Offers
Having seen a Good website offers that applied to ALL TESCO Stores , I done a 16 mile round trip , to purchase 6 packs of Kronenberg,
Before loading into my Trolly I double checked with customer services the offer was still valid... "Yes"...they said
On checkout , it appeared this was,nt the case, so was made to go back to customer services desk , whereby the lady supervisor arrived.
I explained my case , to which I was given the 3rd degree about what I had seen on the Tesco website!
By this time the security man arrived , and the original customer services girl had gone home!
By this time , I am starting to get a bit upset, about been treated like some sort of idiot!...Being a 55 year old widower, with a degree, ...the impassive nature of the staff was quite shocking.
Next minute the security man , started proding me in the back ...telling me to keep my voice down!
"Absolutely not".....and I continued to express myself...a minute or two later , the manager showed his face ...and Clearly Stated "WE DON,T ALWAYS COMPLY WITH WEBSITE OFFERS"....i LEFT SHAKING & HUMILIATED .
I phoned Tesco main Customer services , who apologised and were very sympathetic....and offered a voucher , which I will and have not spent!
I have phones the Police instead , and reported the security man for common assault.
I should mention , this was on a Saturday afternoon at 1 pm !!! read more