A very unfriendly feel to the store. The security guards can be pretty obnoxious and I'm sure I've heard one of them make rude remarks about another customer, quite loudly, so that other customers could hear. He did it with his back turned talking to another employee, so not 100% sure but I suppose that's what he intended. Must be to relieve the boredom of their mind-numbing job if only they realised what many customers must think of them. The store is too big, customer service feels too reluctant somehow. Not a patch on the customer service at Sainsburys. Pretty horrible really. read more