Dr. Watson is a stellar dentist. It's his administration team that will make you decide to go elsewhere! I came to Dr. Watson DDS as a recommendation in February 2017. I knew I was leaving the area once SU semester was over, I explained this to Dax. He assured me this could be completed . Aspen Dentistry in Camillus said they could not! I have an e-mail trail to family, Friends and the colleague stating I could have this work done In 3 1/2 months. I I was so excited . Time elapsed and I soon realized full payment was the first and only priority. My dental insurance at SU was not great. The delay for a $1000.00 was ridiculous, I begged that I would pay this and work with my company to get reimbursed. This was not acceptable and weeks were lost. I had left town and had to return on my dime, my entire upper teeth were completed in the five day frame. I would be leaving the country and then relocating to North Carolina! I was leaving now knowing that no lower work was started, even with a ragged tooth that cuts and bleeds often. Returning to NC , it will cost two weeks time to complete the work that is already paid! Who would ever want to spend their yearly vacation in of all places Solvay, NY? After a year and half, and getting nonwhere and worse yet the rudest duo in Dax and Lindsey would could care less. Thankfully Care Credit and the NY Attorney General's Office gave me the contacts to get a refund for the work this office would not complete on time! In this day and age, it's rarity that a customer is basically called a liar! Thankfully, I kept a solid email trail! Also recorded phone conversations, not sure it is legal but it couldn't hurt. Moral of the story, never pre-pay. Once that have all their money some like this group will feel empowered to screw their patients over! Lesson learned here the hard way! I was willing to come up for one week like before, now suddenly it takes two weeks. Do not have them charge the entire bill before they complete all the work!!!! read more
