This place has spread itself thin with multiple members of the staff gone multiple days of the week. Which makes it severely understaffed and then just further decreases any impact that wasn't there in the first place. Any educational class is a boring PowerPoint presentation which ALWAYS gets way off topic because they accept anyone into the class (people who don't give a phuck about the class) which only ads to my first point. Any type of assistance you may want to check with is pushed aside to babysit grown adults and you are NEVER tend to. Fights happen all the time because all of the adults who need to be baby-sat, also talk shit throughout the entire process. Staff could easily remove the individual but instead they stop the entire class and kick everyone out and make everyone suffer. This reason, is why I will NEVER go back. Unprofessional and untrained is what I see. read more

Terros Health is a case study in all that is wrong with behavioral health and integrated care. In fact it is so bad it is difficult to know where to begin. 1 - Leadership There is no leadership at Terros. President/CEO Peggy Chase is a complete failure. She has been with Terros for 22 years and the company has struggled every day with every metric. And when they boast about success they are just shuffling the numbers around. It is a shell game. 2 - Leadership Team During the pandemic for the last 18 months the vast majority of leadership has been completely invisible. Rarely any communication. Rarely ever at the sites. Rarely ever speaking with staff that they supposedly value. Hogwash. Karen Hoffman-Tepper: Absent and MIA Jennifer Nye: Absent and MIA. She collects a hefty check but is NEVER around. She is a ghost employee. Karen Cater: Peggy's sidekick. I bet she wipes Peggy's a$$ because Peggy is so incompetent she can't do anything for herself. Karen must feel humiliated and dehumanized following Peggy around like a lost puppy. Safron Wanger: Safron who? Like Jennifer she is a ghost. 3 - Medical/Behavioral Health Care Good luck getting any type of care no less quality care. Providers are rude and disrespectful to both patients and other staff. How can they care for others when they can't even treat each other with kindness and respect. 4 - Covid-19 Vaccinations Staff are so rude that they routinely turn patients away who come in for a vaccination. If you are a minute late they tell you to leave. But they can have you waiting 45 minutes to an hour for an appointment. 5 - Front Office Staff The rudest people on the face of the planet. Zero customer service skills and they continually make mistakes. 6-Supervisors Incompetent doesn't begin to describe the lack of abilities supervisors have. They wait to the last minute to do anything and then they only do it if forced which is rarely the case. So many of the supervisors are rude, unprofessional, and inappropriate. 7 - HR If HR likes you then you are safe. If HR does not like you then you are terminated. Unprofessional and unethical in their practices. And the amount of serious issues that HR covers up and hides is criminal. 8 - Job Vacancies The qualifications to be hired for any position at Terros is a heartbeat and respiration's. If you have those two then you are hired. The quality of staff is so poor that I wouldn't leave a pet rock with a Terros Health employee. The level of turnover is mind boggling. Of course HR keeps those numbers a closely held secret. I would not be surprised that if in the course of one year that 200-300 staff quit and they hire 200-300 more staff to replace the ones that quit. It is that bad. A revolving door of incompetency. 9 - Employee Morale There is no employee morale. Staff are miserable which is why they routinely quit and treat each other horribly. Working at Terros is like stopping at a gritty rest stop. You stay for a minute, use the restroom, and then move on because anything else is better. 10 - Pay and Benefits Terros just gave a bunch of employees a pay increase which while a kind gesture is still pathetically low. This is why people quit and stay on unemployment. People make more money on unemployment than they do working at Terros. That is sad and shows how little the company really cares about staff. Medical benefits are ridiculously expensive. The premiums and deductibles are way too expensive for what employees get paid. Hence, quit and get unemployment benefits. 11 - Patients/Clients Overall it is the clients who suffer the most. Those with serious medical, mental health, and substance abuse disorders who never receive proper care or treatment. And don't be fooled by passing audits. They are a farce and the auditors were mislead and misguided like a carny at a carnival. It is terribly sad that the most vulnerable of the patient population pays the highest cost for all the problems that Terros faces. I wonder is the Board of Directors knows what is going on or are they just relishing in the title of being on the board. Because if they just slightly scratched the surface the problems will jump out in a glaring fashion. Terros health is a place where the "leaders" say all the right things but do not mean any of it. Action speaks louder than words and their words are empty rhetoric to make THEM feel better. Terros is bad for patients. Terros is bad for employees. Terros is just bad! read more

I've been on hold for 2.5 hours, you guys need more people to help at your call center. I am annoyed! By the time I get someone to help me my damn phone battery will be dead. I'm considering keeping my private insurance because the lack of help Medicaid people get is ridiculous!!!! read more

Terros is the most unresponsive, unprofessional, and disorganized agency I have ever dealt with. The staff is ignorant and callous. I have tried in vain to contact a state agency to register complaints but I will find one at some point and I encourage other clients to make their grievances known. They do not deserve the state contract and should be put out of business. Absolutely HORRENDOUS. read more

Don't even waste your time with this group. NO LOCATION IS SAFE. I was seeking psychiatric help to deal with Lyme Disease and other medical issues. Finally after months of intakes and schedule changes from them... today was my day to see Joyce, who is a therapist at the 6153 W. Olive location. First off, I arrived at 8:10 for an 8:15 check in and 8:30 appointment. Signed in, and sat down. Never once was I acknowledged or did anyone even try to make eye contact. I sat there for 45 minutes before I finally decided to find out what was going on. All I can say is these people are incompetent. I never even got to see the therapist as I couldn't make it past the front office staff. These people have no clue how to run a business and they need to learn some customer service. Super disappointed, as it was a two month process to get to this point. Lots of BS on their side with 2 separate intakes with 2 separate people. I would simply suggest avoiding this group entirely. read more

I wish I could leave no stars. I worked for this company and they let me go for being too "client minded" which is why I started working there. All they talk about is profit and it seems like the hire ups forget the clients are people who need shelter, clothing, jobs, education, SSI, help with getting their children back, etc. I'm glad while I was there I focused on helping the clients, Peggy, Tom, and Jenni obviously don't. read more

I work as a consultant with the entire recovery centers leadership team. I know them to be patient centered, loyal, hardworking intelligent leaders. They advocate for staff and work hard to create a working environment where staff can excel at serving our vulnerable adults. I interact with Peggy Chase the CEO and I am impressed that she authentically wants every employee to professionally succeed at Terros. That ethos is pushed through her senior leadership like Larry Villano, Sherry Henson, and Jenny Nye. Terros is a solid company if your looking for a career in Behavioral health. read more

Terros has great service but they are all about money and not patient care. I was let go for going to check on a client I felt was in trouble. I was right when I got there she had overdosed. They stated I had unprofessional boundaries with this client. I asked what unprofessional boundaries? They told me they was not aren't at liberty to say. I just feel bad for the clients because it's all about numbers and money. I have moved on working for a company that takes pride in patient care. read more