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    CPT of South Florida

    CPT of South Florida

    (2 reviews)

    CPT came to the rescue!! My old phone system was down and they came in…read more and got me up and running in no time. I would strongly recommend them to others. Very professional team!!

    This is the WORST company for servicing IP phones. Barry Hess is the owner and has clearly outlived…read morehis purpose with the company. I have had my offices phone lines down for over 5 hours and I am still awaiting a tech. They have given me 3 different timelines and refused to send over a technician until they receive a payment! They want me to buy a 10 hour support block at 175/hour. THEY WILL WANT YOU TO PAY $1750 JUST TO COME OUT AND TAKE A LOOK AT THE PROBLEM AND POTENTIALLY FIX IT. POTENTIALLY! AS IN NO GUARANTEE! Then if they consume those 10 hours trying to repair it and it is not resolved you need to sign another agreement!!! THEY REFUSED TO TROUBLESHOOT ON THE PHONE! This company is a cancer to my business and has absolutely no sense of urgency or customer service. 10 AM - "We have a technician in the car heading to you, they will arrive in 1hr 30min. Please have our check ready." 11:30 AM - "We will not dispatch the technician until you have confirmed that they check is ready" -- Already did this on the phone. Twice. Sent an email this 3rd time. 11:45 AM - "The technician will arrive within the hour as long as we have an agreement on purchasing 10 hours of block time." 12:30 PM - "The technician has just been dispatched, they will arrive within the hour." This company is a joke. This isn't the first time something like this happens either. I am sure there are some very knowledgeable technicians working there, but their business operations simply do not work. This company is clearly more concerned about collecting payment than correcting the issue. NO customer service. NO urgency. NO help.

    TerraNovaNet - isps - Updated May 2026

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